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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLEProfileAn Experienced, IT Infrastructure, Project Management and End User Service Professional, with expertise in user applications and operating systems thru Server 2016. Customer Service driven, supporting all levels of user technical expertise, in person and remotely. Knowledgeable of hardware and peripheral issues and resolution, as well as infrastructure and device upgrades. Experienced in ITIL methodologies, including service tracking applications, SLAs and metrics.The resource assigned when critical project deliverables are required to be completed successfully, within scope, time and budget.Skills Summary Excellent analytical problem solving. Clear and concise verbal and written communication. Personable. Ability to interface with customers, employees and leadership at all levels. Takes ownership throughout the life cycle of a project or incident, until resolved. Professional ExperienceCBRE - Boca Raton, FL / Fort Lauderdale, FL 11/13-Present Engineer - Senior Field Support 4/2020Engineer - Field Support IT Service Lead - Florida Market Field Server & Telephony Escalation Teams. Provides 2nd level system & phone support, Break/Fix -Move/Add/Change to 6 Florida Brokerage Offices. Active Directory end user account maintenance. Security and email group management. Commvault backup management and file restore. National remote server 2016 administration and support. National Cisco Unified Call Manager and Cisco Unity Voice Mail provisioning and configuration. Aetna Pompano Beach, FL / Plantation, FLSenior Desktop Support / M&A Refresh Lead. 2/06-7/13Provided project leadership over the life cycle of an M&A IT migration, within a 30 office, multistate, 1800 user organization. Acted as liaison between the Business and IT operations.Project coordinator for system migration from XP to Windows 7. Three South FL offices -2000 users.Provided project leadership over several office restacks, dividing and installation of a second LAN, followed by user relocation and office decommission.Delivered second level day to day system and telephone support, break/fix, and Move/Add/Change to 1500 local users, plus remote assistance to 35,000 users globally.Advanced support knowledge- Microsoft operating systems and end user application packages.Versed on emerging virtual technologies:o VMware vSphere, Xenapp, Citrix, Desktop Director, RES Workspace ManagerVDC / IVR / IDF room design & build out.Mechanical savvy:o Power / HVAC / Data / Communications.PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
2Professional Experience, continuedPC Chick Howell, NJOwner/Technician. 5/01-1/06 Provided computer support to the home and small business market. State of New Jersey Trenton, NJSenior MIS Technician/Junior System Administrator. 8/99-7/05 Provided workstation and server support to all state hardware. Supported various department / divisions.Federal Reserve Bank of NY New York, NYIT Technician/Y2K. 12/97-11/98 Installed Y2K patches and updates to operating systems for all bank officers. Assisted other customers as requested.Other Professional HistoryPride South Florida (Pridefest) - Fort Lauderdale, FL President. 6/08-5/11 Managed all aspects of planning, promoting and executing multi day community festivals. Santa Catalina Townhome Association North Lauderdale, FL President. 2/06-5/08 Hands-on leadership position responsible for overseeing the operational, administrative, financial, maintenance and security functions of a 128 unit townhouse community. Liaison between residents and vendor trades.JCPenney- Freehold, NJVisual Merchandise/Special Events Manager. 11/76-11/97 Managed store display, design, construction, and special events. EducationHewlett Packard CertifiedSelf Maintainer PL72309716New Horizons Computer Learning Centers: King of Prussia, PA Microsoft Official-Custom Windows Vista.Alphatrain: Eatontown, NJPC Support Specialist/LAN Administration.Somerset County College North Branch NJAAS Marketing / Retail.PHONE NUMBER AVAILABLE EMAIL AVAILABLE |
