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Click here or scroll down to respond to this candidateCandidate's Name
Award-Winning Successful Goal-Oriented ProfessionalFairfield, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBeing versatile and ability to apprehend new tasks at a faster pace than most have been acknowledged as being an expert in many fields. I'm within 25 miles radius of four other stores from merchandising purposes. I have over 20 years experience in customer service and technical experience, remote call center management, collections, including locally and externally helping clients with great response. I have worked remotely for over 15 years. I am setup to work from home and can type 80+ wpm. I work well under pressure and am able to take instructions easily or make great decisions without errors. Having the ability to oversee project management and manage company operations, Regional retail project manager, accounting/bookkeeping, manufacturing atmosphere, process-operations improvement, Inside Sales Director, Financial services, Program management, call center management, safety officer through DOT and warehouse management with USPS testing within high scores as well as processing and distributing mail in large proportions. Legal documentation has been a part of my abilities throughout my work responsibilities along with data collection and analysis, software development, marketing, Mac os. Utilizing accounting and my technical expertise in telecommunications(sox),instructional design, Jira, LMS, search engines, automation. Having the capability to make professional decisions necessary to fulfill my functions of evaluating employees, healthcare benefits, hiring, interviewing, proof reading, Google docs, accounting, along with exhibiting strong technical, semantic web, sales, computer, Marketing, advertising, public relations, customer retention and organizational skills; and demonstrate attention to detail, self-motivation and articulate in communication and analysis skills and some tax functions, certified accounting, upselling, hris, microsoft access, Facebook and social media blogging and business as well as project coordinating, human resources, Employee orientations, assembly, project leadership and benefits administrator, and speak some french- spanish. I am setup to work remotely already and driven on the road. I would love the opportunity! I am in the Marquis Book of Who's who multiple times including 2024. Authorized to work in the US for any employerWork ExperienceSenior Software Consultant: Remoteenlighten technologies-Cedar Rapids, IANovember 2023 to PresentCustomer service, sales, setup software, consulting networking Lead Network Administrator: RemoteTNI Telecom-Iowa City, IAJuly 2023 to PresentNetwork setup troubleshoot, database administration, cable installs, server setup and troubleshoot Retail Associate: RemoteMV retail services-Fairfield, IAApril 2023 to PresentPlanograms, organize, process inventory, update pricing arrangements, facing the shelves, customer serviceRetail Lead Specialist:RemoteThe InStore Group-Fairfield, IAMarch 2023 to PresentTravel, photography, planograms, set up merchandise, resets, organizing Retail Specialist: RemotePremium Retail Services-Ottumwa, IAJanuary 2023 to PresentLead, process inventory, organize shelves, update system, photograph, customer service. Pilot/Flagger/Traffic Control:RemoteFlagger Pros USA/Safety 1st/IPSI-Ames, IAMay 2022 to PresentSafety, directing traffic, communication, customer service, leading team, pilot vehicles in safe manner, leading traffic safely, blocking off of unsafe areas, directive of safety team Remote Management, Customer Service Supervisor/Representative, BookkeepingMCI Mass Marketing: call center & collections-Iowa City, IA June 2020 to PresentTechnical support trouble shooting, fraud analysis, accounting/bookkeeping, research, customer service, daily operations, scheduling, authorize federal funds and investigate, answer questions as they arise, de escalate situations, make company decisions, certified on numerous state and federal softwares, oversee teams, accounting/bookkeepingProduction/ShippingOverland, Inc-Fairfield, IAOctober 2019 to PresentPacking, shipping processes, picking, restock shelves, process returns, separate and organize shipments Supervisor Claims Specialist call center management MCI Company: Remote-Sioux City, IAJune 2019 to PresentProcess calls, legal situations, data entry, working with numerous applications & software systems, customer service, troubleshoot, public relations, claims adjustments, IT troubleshooting, fraud identification processes, process state and federal claims, scheduling, dispatching Event Management: RemoteNeal Mast/ColorPoint/Advantage Solutions-Kentucky, MI May 2019 to PresentOrder, inventory processing, organize, price point, cvp, pricing, answer questions, train, reports, photography, public relations, customer service,plants/shrubs/tree knowledge Network Admin/Customer service/Manager/bookkeeping Texanet-Uvalde, TXAugust 2017 to PresentCustomer service, trouble shoot hardware/software, answer phones, order entry, dispatch, reports, executive meetings, network issues, Citrix, iOS, Ethernet, emergency services trouble shooting & expediting, telecommunications, analysis, balance ledgers Project Manager (Remote)NCAA-Charlotte, NCJune 2015 to PresentData intake and analysis, travel, train team and oversee operations Reading Literacy TutorReader Corps-Des Moines, IAMay 2019 to August 2020Typically working with children, a reading tutor facilitates activities that enhance students' reading and comprehension skills. They may provide tutoring sessions in a one-on-one or group setting, depending on their place of employment. Their responsibilities include developing lesson plans and activities in adherence to the students' needs, conducting skills assessments, preparing quizzes and tests, grading performances, and assisting students in the areas they find difficult. Moreover, as a reading tutor, it is essential to motivate students to reach goals while making them feel comfortable throughout the lessons. Mandatory reporterLegal Assistant/Notary Public/Administrator/Accounting-bookkeeper Des Moines County Title & Abstract-Burlington, IA2017 to 2018Processing, updating titles and signing legal documents as well as creating said documents. Accounting, administrative duties that included but not limited to answering phones, communicating with legal offices and clients, confidential records, plat maps, data entry. Director/Manager/Accounting/Sales-Telecommunications, call center managementSEI, LLC-Mount Pleasant, IAMarch 2015 to April 2017Daily operations, human resources processes including interviewing. Accounting, data entry, network troubleshooting, reports to owners, administrative tasks, answering phones, answering questions, making changes that were utilized across corporate levels, process payments,input financial information, balance ledgers.Event Specialist Interim Manager/financeSondheim-Fairfield, IAAugust 2014 to December 2016Projects, set up and host events, operations, customer service, assist director, reports, handling cash, processing payments, public relations, train coworkers, handle volunteers, organize events, onsite specialist, balance ledgers, book keeping, troubleshoot hardware software issues, process payments, input financial records, balance ledgersAuditor-Accounting/ Front Desk Shift Manager/Database Administrator & InvestigationsShreeji-Fairfield, IAMarch 2010 to December 2015(also worked 2008-2009)Auditing, investigating red flags, run reports, securing location, administrative duties, data entry, payment processes, finances, inventory, customer service, database and computer administrator, human resources processesAdministrator: RemoteEPG-Bell Photography-Tallahassee, FLMarch 2010 to December 2015Identifying, proofing, data entry, research, special projects, customer service Sales Director/Production Manager/Administrator/Accounting Fairfield Organics-Fairfield, IADecember 2012 to August 2015Database administrator, oversee representative domestically/internationally, sales, expo setups, process order intakes, invoicing, special projects, finance, manage team and daily operations, input financial recordsOperations Specialist/Weigh Station Master/accounting Waste Management-Fairfield, IAMay 2008 to July 2010Daily operations, processing, dispatching, managing team, process incidents, finance, process payments, weigh loads, inventory, policies, procedures, mailings, sales, data entry, customer service, project management, administrative duties, human resources tasks, process payments, balance ledgers, process timesheets, input financial recordsSales Director/IT/FinanceSeminar Crowds-Fairfield, IAJune 2006 to May 2008Project manager, database administration, finance process, invoicing, billing, data entry, sales, stabilizing company through buy out, administrative tasks, reporting to owners, overseeing reps domestically and internationally.Regional Manager-Tech: RemoteScientific Games/Iowa Lottery-Fairfield, IAMay 2004 to August 2006Troubleshoot technical issues, administrative duties, oversee a quarter of the state into two other states, network knowledge and processing, training, inventory, building systems Systems Administrator/Network Administrator/Accounting Readers Digest/Books Are Fun-Fairfield, IAJune 2002 to April 2004Troubleshoot servers, desktop, laptop and building systems. Automating billing processes and interviewing research contract perspectives, policy and procedures, administrative duties, oversee teams, project management, process bills, authorize payments Network Lead/Customer Service-ITMotorola-Mount Pleasant, IAJune 2000 to June 2002Troubleshoot servers, desktop, laptop and building systems. Automating trouble ticket processes, administrative duties, oversee teams, project management, assisting senior executives# Network Lead-IT/Customer Service (Domestic/International)/Billing Supervisor/Collections Liaison/Accounts payable receivable/Finance/Human Resources/Assistant Billing SupervisorTelegroup/Primus-Telecommunications-Fairfield, IAJune 1994 to July 2000Fairfield, Iowa(6/1994-7/2000)OVERLAPPING JOB DESCRIPTIONS Social media management Maintained company financial records in Ledgers and programs of choice Programmed routine tasks to improve speed and efficiency Promoted positive customer relations, advocacy and handling cash/credit cards payments Answered and managed incoming and outgoing calls while recording accurate messages. Process payments and balancing of ledgers along with deposits, process payroll. Managed, documented, and maintained databases, operating systems, and information security policies. Completed data entry, tracked resumes and maintained the applicant tracking system. Screened applicant resumes and coordinated both phone and in-person interviews. Public relations between different areas and clients Daily operations and organization of up to date promotions and advertisings Processed orders and set-up devices Collections liaison between inner department, customers and outside collection agencies Accounts payable and receivable. Billing/Invoice supervisor, printing and verifications. Process daily payments and deposits. Balance ledgers, reconciliations, auditing. Cross training, special projects and adaptability to take on processes as needed. Confidentiality in all areas of business, process of policies & procedures. Ability to create a positive work flow with ways of time efficiency for prioritizing I catch on to things very quickly and versatile to project as needed. Notary of Public processes and knowledge of filings Process of legal documents in probate, estate planning, real estate among other areas of expertise Process titles, deeds and escrows The ability to adapt and work with several law firms and legal documentation Dispatch and oversee 30+ employees with daily operations and scheduling. SYSTEMS KNOWLEDGE Win2k-10 s, exchange servers, UPS-PCS, VPN/T1 connectivity, SQL servers, LAN networking, Remote workstations, desktop, printers, scanners, laptops, backup systems, data/network engineering, IP network systems, hardware & software Transmission and powers systems, DHCP maintenance, DNS, mail, web and SNMP servers on telephone/internet service provider networks, TCP/IP networks including routing switching and ACL, interconnection and wiring on both TDM and VoIP platforms, general power systems used in telecom and data systems, Routers, amps, hubs, wireless connectivity, pre-maintenance, groups/permissions, active directory, Microsoft Office, QuickBooks, Peach Tree, Visual Fox Pro, Filemaker Pro, Quark, CAD, Visual Basic, HTML, Java Script, with a wide range of additional software and programs. Certified in many software and systems.EducationHuman Resource, Business Management, Business Operations, Accounting- Book KeepingMOOCApril 2005 to August 2009Associate in Computer ScienceIndian Hills Community CollegeSeptember 1997 to September 1999Skills Customer Service (10+ years) Call Center (10+ years) Bilingual (10+ years) Customer Care (10+ years) CSR (10+ years) Leadership Development (10+ years) Leadership Training (10+ years) Communications (10+ years) Project Management (10+ years) Strategic Planning (10+ years) Sales Management (10+ years) Lotus Notes (10+ years) Desktop Support (10+ years) Disaster Recovery (10+ years) Time Management (10+ years) Ability to work under pressure (10+ years) Self-Motivation (10+ years) Conflict Resolution (10+ years) Conflict Resolution (10+ years) Leadership Development (10+ years) Leadership Development (10+ years) Leadership Development (10+ years) Adaptability (10+ years) Account Management (10+ years) Accounting (10+ years) Accounts Payable (10+ years) Accounts Receivable (10+ years) Account Reconciliation (10+ years) Operations Management (10+ years) C++ (10+ years) Visual Basic (10+ years) Javascript (10+ years) HTML (10+ years) Word Processing (10+ years) Word (10+ years) Human Resources (10+ years) Acrobat (10+ years) Autocad (10+ years) Budgeting (10+ years) Billing (10+ years) Data Entry (10+ years) Database Management (10+ years) Databases (10+ years) Excel (10+ years) Employee Relations (10+ years) Event Planning (10+ years) Filing (10+ years) Fax (10+ years) Financial Analysis (10+ years) Graphic Design (10+ years) Hiring (10+ years) Inventory Management (10+ years) Inventory (10+ years) Inventory Control (10+ years) Knowledge Management (10+ years) Training (10+ years) Training (10+ years) Typing (10+ years) Technical Writing (10+ years) Legal Research (10+ years) Logistics (10+ years) Lead Generation (10+ years) Management (10+ years) Marketing (10+ years) Negotiation (10+ years) Networking (10+ years) New Product Development (10+ years) Oracle (10+ years) Office Management (10+ years) Operations (10+ years) Powerpoint (10+ years) Photoshop (10+ years) Publisher (10+ years) Public Speaking (10+ years) Quickbooks (10+ years) Quality Assurance (10+ years) Quality Control (10+ years) Quark (10+ years) Research (10+ years) Recruiting (10+ years) Risk Management (10+ years) Receptionist (10+ years) Administrative Assistant (10+ years) Sales (10+ years) SQL (10+ years) Team Building (10+ years) Vendor Management (10+ years) Video Editing (10+ years) Windows (10+ years) Windows Xp (10+ years) Web Design (10+ years) Legal Research (10+ years) Customer Support (10+ years) Legal Assistant (3 years) Customer Support (10+ years) Payroll (10+ years) Scheduling (10+ years) access (10+ years) Microsoft Office (10+ years) Payroll (10+ years) access (10+ years) Microsoft Office (10+ years) Scheduling (10+ years) ADP (10+ years) ADP (10+ years) Phone Etiquette (10+ years) Office Experience (10+ years) Serving Experience (10+ years) Administrative Experience (10+ years) Multi-line Phone Systems (10+ years) Microsoft Word Microsoft Outlook Google Suite (10+ years) Sales Experience (10+ years) Outside Sales (10+ years) Section 8 (4 years) Leadership Experience (10+ years) Management Experience (10+ years) TCP (10+ years) Active Directory (10+ years) LAN (10+ years) TCP/IP (10+ years) DNS (10+ years) WAN (10+ years) Network Administration (10+ years) VPN (10+ years) Help Desk (10+ years) Technical Support (10+ years) Operating Systems (10+ years) Linux (10+ years) DHCP (10+ years) Network Support (10+ years) Information Security (10+ years) VoIP (10+ years) Microsoft SharePoint (10+ years) Load Balancing (10+ years) Microsoft Exchange (10+ years) System Administration (10+ years) Remote Access Software (10+ years) Purchasing E-commerce Growing experience Microsoft Windows Server Microsoft SQL Server Citrix Ethernet Telecommunication Analysis skills VMWare Shell Scripting Computer skills, computer science Microsoft Office Computer networking QuickBooks Microsoft Excel Operations management Weight loss Marketing automation Google Docs Cash register CRM software Management English Administrative experience Project management Communication skills Time management Paylocity Organizational skills Contracts AWS Azure iOS development DevOps Java Workday Negotiation Retail sales Sales Direct sales Customer service Writing skills Law office Delivery driver experience Magento Web analytics HTML5 B2B CSS Merchandising JavaScript SQL Microsoft Powerpoint Microsoft Word E-commerce Program management Jira Leadership Data center experience ISO 9001 Mechanical knowledge Driving Salesforce Account management Supervising experience Janitorial experience Business development Financial management Utility locating Human resources Accounting Medical terminology Anatomy knowledge Medical billing Medical collection Research Customer support Customer acquisition Phone etiquette Quality control Remote access software Litigation Typing Analysis skills Transportation management systems Microsoft Outlook Legal research Medical records Root cause analysis Financial report interpretation POS SharePoint HubSpot WordPress Conflict management Business management Retail management Customer service Basic math Sales Sales Customer service Customer service Sales Management Planograms Marketing Digital marketing Social media management Communication skills Sales Customer serviceCertifications and LicensesNotary PublicNovember 2016 to November 2026First Aid and CPRMarch 2007 to PresentGradation (Grain) Testing & ReportingJune 2012 to PresentMinerMarch 2012 to PresentSafetyMarch 2012 to PresentWeigh StationJuly 2007 to PresentLotus NotesJuly 2002 to PresentLibrarianMay 1981 to PresentTypistJune 2009 to PresentCompTIA Security+CCNACPACompTIA Network+MCSECCIEPMPCCNPGSECCISSPIATITIL CertificationForklift CertificationCompTIA A+Certified Notary PublicDriver's License680xx8920December 2017 to January 2026First Aid CertificationJune 2019 to June 2024May need refreshedDriver's LicenseCertified Payroll ProfessionalFundamental Payroll CertificationDriver's LicenseFlagger CertificationCertified Medication AideCertified Medication TechnicianCertified Payroll ProfessionalFundamental Payroll CertificationProfessional In Human ResourcesCCNAMCITPMCTSCertified BookkeeperPMPCertified Project ManagerPgMPAssessmentsAttention to detail ProficientJanuary 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientAdministrative assistant/receptionist Proficient January 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientRecruiting ProficientJanuary 2022Managing the candidate sourcing and selection process Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationWeigh station: weighing vehicles in and out, safety, cpr and first aid, grain and gradation processing and reports for state. Process payments, invoices and vehicle paperwork for DOT. Radio dispatching.Excellent verbal and written communication skills with compassion and aptitude to talk with clients.Proficient with Microsoft Office 2010 including Word, Power Point, Excel, Outlook, and Quick books.Strong leadership, time management skills, strong organizational skills and prioritizing.Proficient in sales functions, billing, cashiering, payroll, reconciliations and general ledgers.Agility and accuracy with math and accounting concepts and multitasking.Ability to research, read, understands and implements regulations.Customer service skills and ability to resolve any issues that may arise.Articulate and well-spoken, accurate and detailed, ability to make good judgment calls.Strong background in database management and operating systems.Confidentiality in all areas of business, process of policies & procedures.Notary of Public processes and knowledge of filingsProcess of legal documentation, estate planning, probate, real estate among other areas of expertiseThe ability to adapt and work with several law firmsProcess titles, deeds, escrows and filingsFinancial and database integrity, knowledge of accounting process and income tax reviews and some preparations |
