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Click here or scroll down to respond to this candidateCandidate's Name
OBJECTIVESTo obtain a challenging position where Ican utilize my talents and skills with roomfor advancement. I am a self-motivatedindividual with excellent interpersonal,organizational, and time managementskills and a team player who interactseffectively with customers, co-workers,and management.CONTACTPHONE: PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLEWEBSITE:https://LINKEDIN LINK AVAILABLEtownsend-71295a90/EDUCATIONHarrison CollegeMedical Billing and Coding 2010-2012Madison Heights High SchoolHigh School Diploma - Class of 1983SKILLS Leadership/Management Interpersonal Communication Time-Management Customer Experience and Support Organizational Data Entry Forklift/Pallet Jack Operation Critical ThinkingREFERENCESAvailable Upon RequestWORK EXPERIENCEMidwest Valley Cleaning CEO/Owner/Operator 8/2023 - Current Responsible for operations, revenue, and sales of a local cleaning business servicing residential and commercial buildings.Aldi USA Promoted to - Assistant Store Manager 7/2020 8/2023 Responsible for the day-to-day operations of the location including but not limited to leading staff, scheduling, inventory, and cash flow. Promoted to - Shift Manager 6/2014 7/2020 Trained and mentored new associates in cashier positions, handled customer issues, monitored the accuracy of register cash, and provided appropriate overrides.Store Associate/Lead Cashier 3/2012 6/2014 Trained and mentored new associates in cashier positions, handled customer issues, monitored the accuracy of register cash, and provided appropriate overrides. Stocking bulk bins, coolers, and shelves, ensuring the aisles and displays are clean, and providing customer assistance.Alliance One - Customer Service Specialist 7/2010 8/2010 Assisted customers with over-drafted bank accounts to find appropriate solutions while pricing empathy and using active listening skills. IMC Credit Services Collector 2/2010 7/2010 and 4/2007 9/2008 Responsible for the successful collection of debts owed on delinquent medical accounts. Worked with debtors to negotiate payment plans, encourage repayment, and find alternative solutions.Indiana Finance Company Collector 09/20084/2009 Responsible for the successful collection of debts owed on delinquent medical accounts.Insight Communications Customer Service Specialist 10/2006 4/2007 Created positive customer experiences by handling questions, and complaints, and improving customer relationships. Worked with customers via phone, email, and online chat using multi- tasking including the ability to be flexible and adapt to changes quickly. Tractor Supply Co. Promoted to Lead Clerical Data Specialist 3/2002 4/2006 Interacted effectively with vendors and home office while ensuring excellent customer service. Responsible for creating and maintaining numerous spreadsheets and work document files in a timely and efficient manner. Created and managed return purchase orders for defective products returned from vendors. In charge of organization and data entry of all warehouse inventories. Promoted to Team Leader/Supervisor 2/2001 3/2002 Team lead in the department, effectively corresponding daily with vendors, buyers, and employees at the corporate office. Ensured service delivered to our customers meets expectations and provided timely updates and training to employees on current performance vs. goal.Fork Lift/Pallet Jack Operator 1/2000 2/2001 Filled orders and loaded and unloaded trucks through safe and proper use of forklift and pallet jack machinery |
