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Title Customer Service Representative - Work From Home
Target Location US-MA-Worcester
Email Available with paid plan
Phone Available with paid plan
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 Candidate's Name
Street Address  Jordan RoadHolden, MA Street Address
EMAIL AVAILABLE; PHONE NUMBER AVAILABLEProfileStrong leader with exceptional time management skills, organizational skills, and interpersonal skills. Possess the ability to understand complex concepts and relay the information to others. Team player with innovative ideas and marketing materials.Skills & Abilities      Exceptional Customer Service Skills      Interpersonal Skills      Communication Skills      Google Drive, Docs, & Sheets      Active Listening      Conflict & Dispute Resolution &Troubleshooting      Leadership Skills      Social Media
      Database Management      Planning, Scheduling & Time Management      Microsoft Office Suite      CRM Office
Professional ExperienceProperty Manager
Self Employed, Kennebunkport, Maine                                                                                 December 2016-Present      Responsible for overseeing the ongoing condition of the home and ensuring the tenants overall satisfaction.      Overseeing financial matters and legal aspects including maintenance budgets, rental contracts, & tax documentation.
      Increased yearly revenue from $30,000 to $90,000 in less than 5 years.      4.5-star review from 46 customer reviews on Vacation Rental by Owner (VRBO).Physical Education Teacher 								October-2022-PresentOur Lady of the Angel s School, Worcester, MA
      Developed age-appropriate lesson plans for gym classes based on state and national curriculum guidelines, including physical education and strength training courses.      Teach Physical Education to ten different grade levels, ranging from Pre-k to grade 8.
      Provided classroom supervision during teacher breaks and supervised children during recess.      Set up cafeteria tables, chairs, and equipment according to the schedule for the shared gym space to accommodate students during lunchtime; Organize and coordinate with teacher s gym schedule.Nanny										                      March 2021- June 2022
Home Day Care, Holden, MA
      Responsible for the safety, security and well-being of four children in my care.      Provided children with assistance regarding aspects of daily life, provided play and learning experiences.      Andrews Family October 2021-March 2022; Rios Family (October 2021-June 2022); Petersen Family (March-June 2022).Volunteer FundraiserVarious Projects, Massachusetts									       2006; 2018      Started and managed various fundraising events.
      Set up and ran a home-based fundraiser that raised $1,000 for a family whose son was battling cancer. Funds raised allowed family to purchase items not covered by insurance.      Helped oversee the process of raising money for Team in Training for the Leukemia and Lymphoma Society for two long distance running events; ran in the long-distance events.Executive Secretary   								     2008-2010 (August -April)SPC Schulz Piping Components, Krefeld, Germany      Handled and prioritized all outgoing or incoming correspondence (e-mails and letters etc.) North American department.      Prepared invoices and/or financial statements.      Maintained electronic and paper records to ensure information was organized and easily accessible.      Contributed to the efficiency of the business by ensuring all assigned duties were carried out timely and efficiently.Administrative Leasing Coordinator									2007
Princeton Green, Marlborough, MA
      Conducted building and apartment tours with prospective tenants answering any questions and explaining the property features and terms of rental agreement.      Worked with Management Report International to update and include resident demographics, work order information, and pertinent resident information into the system.      Responsible for helping people find the right rental property that meets their needs and budget; worked closely with tenants to ensure a positive rental experience.Administrative Leasing Coordinator									2006
The Cordis Mills, LLC, Millbury, MA
      Conducted building and apartment tours with prospective tenants answering any questions and explaining the property features and terms of rental agreement.      Worked with Management Report International to update and include resident demographics, work order information, and pertinent resident information into the system.      Utilized excel to create spread sheets regarding tenant emergency contact, required tenant documentation, information regarding pets, damage reports, vehicle registrations, and resident interest owned information.      Provided customer service to tenants, property owners, vendors, and ancillary providers by email, phone, and in person.      Developed and assembled information packets for prospective tenants ensuring all pertinent information to the specific property was included.Interviewer												       2000-2004Center for Survey Research-UMASS Boston, Lowell, MA
      Administered telephone and personal surveys and large scale regional and national telephone studies.      Worked on high profile studies including The Massachusetts Adult Tobacco Study, Informed Medical Decision Making, The Survey of the Uninsured Population, Pediatrician Responses to Immunization Recommendations, and Children s Medical Security.
EducationUniversity of Massachusetts at Lowell									   2005Bachelor of Arts in Political ScienceMilitaryR.O.T.C, Fort Knox, Kentucky  										    2003      Leader s Training Course Graduate Award
      Cadet Common Task Award      U.S. Army Bold Leader Award      The Gauntlet Award

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