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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Midway Rd.Aberdeen, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjectiveSeeking to become an important asset to the Team. I feel that my duty is to serve our customers and team members to the best of my ability.SkillsProficient at keeping patient information confidential and according to HIPAA policies.CBOC MSA experiencePositive feedback from satisfied customersProficient at multi-tasking. Able to answer phones, schedule appointments, enter CPRS Admin notes and treat customers with attentive respect under stress.Medical Terminology and proficient in Vista and CPRSCompetent with current VHA scheduling directivesTrained new MSAs in the Sanford CBOCCurrently serve as an Advanced GS 6 Medical Support Assistant at the Sanford CBOC location.Proficient at scheduling consults.ExperienceAdvanced Medical Support Assistant 10/2018-3/2019Dallas VA Medical CTRDallas TXAssigned to a PACT and successfully collaborate and communicate with PACT members in and out of huddles to assist with patient flow and administratively support the teams to ensure patient safety and continuity of careWork independently, prioritizing and making deadlines, such as ensuring timely scheduling Return to Clinic (RTC) orders, printing appointment schedules, clinic availability reports, etc.Knowledgeable of technical process as it relates to access to care such as Veteran eligibility policies, clinic cancellation directives, RR directives, walk-in policies etc.Able to understand medical terminology when reading and fulfilling providers RTC orders, lab, imaging, medication and other orders.Operates telephone, multiple computer programs, fax machines, copier, printer, etc.Authenticator for my health-e-vetAdvanced Directives MSA 07/2017-10/2018Fayetteville NC VAMCRamsey St.Handles all scheduling for the ACP including all of our CBOCsOperates telephone, multiple computer programs, fax machines, copier, printer, etcSchedule Veterans for the Advance Directive programBack up for the Caregiver Support programSchedule for the homeless programAdministrator for the CAT programRecipient of 5 shining star awardsCompleted the white and yellow belt programCurrently monitors the cancellation process to ensure compliance for all of the clinics that I schedule for. Advise supervisor of challenges and opportunities for improvement for the cancellation process and ensuring Veterans are rescheduled in a timely manner. Advise supervisor on ways to decrease the number of clinic and patient cancellations. Which are steps used when monitoring the clinic grids and clinic profiles to ensure adequate time slots are available for patient scheduling needsFollow all HIPAA laws, local policies and ethics when collecting, reviewing and validation information such as Open encounters, Clinic utilization (CUSS), future utilization (CAAR), patient demographics, etc.Monitor the use of my clinics to advise program manager about clinic utilization so that clinic slots may be increases or decreased. Met with and advised the COS office when my clinic CHAR4 code was incorrect and advised MCA to review stop codes to ensure that maximum reimbursement was received. Resulting in the CHAR4 code being corrected and validation that the stop codes were correct. Completed conference calls with data team member from the COS office to ensure clinic profiles were accurate, performs constant monitoring of clinic profilesRun daily reports such as the Clinic Utilization Statistical Summary (CUSS), Electronic Waitlist (EWL), Clinic Appointment Availability Report (CAAR) Encounter Action Required Report (EARR) etc., and give input to support leaders in decision making about the effectiveness of access.PACT Medical Support Assistant 08/2016-07/2017Fayetteville NC VAMCSanford CBOCCurrently assigned to a PACT and successfully collaborate and communicate with PACT members in and out of huddles to assist with patient flow and administratively support the teams to ensure patient safety and continuity of careWork independently, prioritizing and making deadlines, such as ensuring timely scheduling of Recall Reminders (RR), Return to Clinic (RTC) orders, printing appointment schedules, EARR reports, clinic availability reports, etc.Knowledgeable of technical process as it relates to access to care such as Veteran eligibility policies, clinic cancellation directives, Electronic Waitlist directives, RR directives, walk-in policies etc.Able to understand medical terminology when reading and fulfilling providers RTC orders, lab, imaging, medication and other ordersOperates telephone, multiple computer programs, fax machines, copier, printer, etc.Helped train new MSA employees at the Sanford CBOC location.Helped with the opening of the Sanford CBOCAuthenticator for my health-e-vetPACT Medical Support Assistant 09/2015- 4/2016Fayetteville NC VAMCHamlet CBOCCurrently assigned to a Gold Star PACT and successfully collaborate and communicate with PACT members in and out of huddles to assist with patient flow and administratively support the teams to ensure patient safety and continuity of careWork independently, prioritizing and making deadlines, such as ensuring timely scheduling of Recall Reminders (RR), Return to Clinic (RTC) orders, printing appointment schedules, EARR reports, clinic availability reports, etc.Knowledgeable of technical process as it relates to access to care such as Veteran eligibility policies, clinic cancellation directives, Electronic Waitlist directives, RR directives, walk-in policies etc.Able to understand medical terminology when reading and fulfilling providers RTC orders, lab, imaging, medication and other ordersFlag medications Veteran MedicationsEnter CPRS alerts to notify PACT members of Veteran correspondenceAble to think on my toes, stay calm under pressure and display superb internal and external customer serviceOperates telephone, multiple computer programs, fax machines, copier, printer, etc.Correction Officer 06/2015 09/2015Department of CorrectionTroy, NCMaintain security within the institutionOversee the health and safety of staff and prisonersPhysically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and securityLead Teacher 01/2010 07/2015Ds AngelsSouthern Pines, NCTeach ages 1-3Develop a relationship with parent and childrenTeach according to age and comprehensionMaintained the highest degree of professionalism, upholding the organizations positive image while excelling the standards of the learning centerCashier 2009 - 2010Cook OutSouthern Pines, NCOperated a cash register for cash and credit card transactionsGreeted customers and took food ordersProvided superb customer service to portray a positive outlook of the organization and a pleasurable experienceAdministrative Assistant (Volunteer) 05/2008 08/2008Brooke Army Medical CenterSan Antonio, TXManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for informationManaged incoming and outgoing calls for busy medical office.Handled, protected and processed confidential patient information.Participated in preregistration of patients and patient check-in and check-out proceduresCan utilize computerized systems such as CHCS and AHLTA to check patients in and assist with managing patient appointmentsDispersed incoming mail to correct recipients throughout the office, made copies, sent faxes and handled all incoming and outgoing correspondenceOrganized files, developed spreadsheets, faxed reports and scanned documentsEducationSandhills Community College 2016Pinehurst,NCCertificate in medical codingCertificate in medical terminologySandhills Community CollegePinehurst, NC 2011Early Childhood EducationKaren Wagner High School 2008San Antonio, TXHigh School Diplomamedical coding and medical terminology with Sandhills Community College, strongly focuses on medical terminology and HIPAA. |
