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Click here or scroll down to respond to this candidateCandidate's Name , GAPh: PHONE NUMBER AVAILABLEE-mail EMAIL AVAILABLECareer Summary: Seasoned, energetic, results-driven professional with a diverse background in various facets of Human Resources. Strong business acumen with in-depth knowledge of daily business operations. Build and maintain solid and lasting rapports with internal and external clients, customers, and candidates. Exceptional recruiting and sourcing abilities with high volume and hard-to-fill roles. Embrace and influence change to mold businesses for successful outcomes.Key StrengthsExtensive experience in Human Resources to include Policy and Procedure Creation and Management, Employee Relations, Payroll, Benefits, Onboarding, Sourcing, and Recruiting.Keen attention to details with strong analytical and deductive reasoning skills.Innovative, creative, and big-picture thinker with keen focus on the bottom-line.Well organized and insightful with a knack for great follow-up and follow-through skills.Professional ExperienceAccount Manager Vensure Employer Services Duluth, GA 04/2024 presentResponsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients, including client retention to retain at risk relationships. Maintain open communication regarding clients with the necessary internal teams as well as liaise the resolution of client issues. Monitor company performance against service level agreements and flag potential issues, reviewing weekly and monthly reports to analyze trends. Act as part of a team to continually develop and create improved processes and procedures.HR Specialist (Contract) RNDC via Visionaire Partners Atlanta, GA 06/2023 12/2023Provided support to employees in various HR-related topics such as onboarding, new employee orientation and training, personal time off, and employee relations issues for new associates in the first 60 days. Sourced and recruited for inside sales, customer service, and warehouse roles. Schedules interviews both virtually and onsite, including some travel planning. Project was a ramp for a newly expanded division of the company. Successfully hired approximately 85+ associates with a 92% retention rate at the 60-day marker, 87% at 90-day marker.People Business Partner (Contract) Altice via Adecco - Remote 08/2022 03/2023 Scheduled & coordinated interviews, coordinated onboarding, and managed new employee orientation virtually. Sourced and recruited for both hourly and salary roles for operations division. Positions include service technicians, cabling technicians, routing & design technicians, and supervisors. Requisition load of 35+ with 93% fill rate. Utilized iCIMS as an ATS.Customer Success Recruiter (Contract) Intuit via Manpower - Remote 03/2022 07/2022 Sourced and recruited for non-exempt and exempt roles for various divisions, including customer service, finance, accounting, human resources, and learning & development. Utilized iCIMS as an ATS and SAP. Requisition load of 45+ with 83% fill rate. Utilized iCIMS as an ATS.Personal Sabbatical 07/2021 03/2022Took time away from professional pursuits to recalibrate, refocus, and ascertain career direction.Client Delivery Manager (Contract) Adecco, Atlanta, GA 03/2021 06/2021 Managed HR functions such as employee relations, onboarding, timekeeping, payroll, as well as client communication. Lead process improvement for several policies and procedures, including speed of onboarding and metrics tracking. Clients included Google, Ann Taylor, and Loreal. Utilized multiple ATS and VMS systems.On-Premise Manager Instacart via Aerotek, Atlanta, GA 01/2019 02/2021Oversaw daily operations of the onsite staffing program for Instacart contact center for 175 contracted associates. Performed HR duties such as performance evaluations and counseling, performance plans, terminations, timekeeping, and processing weekly payroll. Created SOP manual and updated monthly. Sourced, interviewed, hired, and placed contract employees for roles such as customer service agents, quality assurance, and management. Oversaw employee relations complaints and workers compensation claims.Talent Acquisition Partner BD via Agile One (Contract), Covington, GA 06/2018 12/2018 Managed transition of RPO model for medical device manufacturing client. Full-cycle recruitment from requisition creation to sourcing to candidate onboarding. Collaborated with hiring managers and HR business partners to create a smooth and continuous candidate experience. Roles included warehouse, manufacturing, call center, clerical, and professional level. Utilized iCIMS as an ATS.Account Manager HomeGoods via Volt Workforce Solutions, Atlanta, GA 12/2017 06/2018 Administered onsite staffing program for large distribution center in which I managed daily operations for over 100 temporary associates. Facilitated human resources functions such as timekeeping, payroll processing, associate performance management, employee relations issues, and workers compensation claims. Attended local job fairs, built community relationships, as well as business development. Maintained pipeline of qualified candidates for future placement. Utilized Bullhorn as an ATS.Recruiter - Jobtopia Atlanta, GA 11/2014 07/2017 Managed full cycle recruiting and selection process by collaborating with hiring managers to identify candidate skills and experiences required. Engagements with companies such as HD Supply, Ciox Health, Waste Management, and Comcast. Attended job fairs and other community events. Provided weeklysummaries of staffing progress. Successfully managed requisition loads of 30-95 openings.Delivery Manager/Sr. Recruiter Avion Systems, Alpharetta, GA 02/2013 01/2015 Led team of offshore and stateside recruiters. Collaborated with business partners on plans to maintain/expand existing business and services. Introduced behavioral interviewing techniques to hire entry-level and experienced candidates. Managed employee relations issues and conducted team- building activities to increase morale. Performed audits and monitored activities of the recruiting staff to ensure standards of service level agreements and scorecard requirements were met. Recruited for IT professionals industrial and light industrial workers, customer service, and administrative professionals. Managed goal tracking for recruiters, scorecard metrics, submission rates, and daily open requisition reporting. Utilized JobDiva as an ATS and SAP.***Additional experience from 2000-2013 as a HR Professional for various organizations.Technical Skills: Windows 95 - Windows 11, QuickBooks, MS Office Suite, Lotus Notes, Outlook, PeopleSoft, Taleo, ADP WFN, SuccessFactors, Workday, Paycom, Bullhorn, iCIMS, Beeline, Fieldglass, SAP, People Fluent, Job Diva, BrassRing, IQNavigator, StaffSuite, Salesforce, Google Chrome, Mozilla Firefox, Safari, Typing speed 50 WPMEducationRedding University B.S., HR Management |
