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Click here or scroll down to respond to this candidatePHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
PROFILEDetail-oriented and experienced ServiceNow Business Analyst & a certified Scrum master with a proven track record of ensuring software quality and reliability. Proficient in various domains [Banking/Finance, Healthcare, Retail, Hospitality, Education, Consulting Services, Manufacturing] and adept at collaborating with cross-functional teams to deliver high-quality solutions.CERTIFICATIONSWORK EXPERIENCECERTIFIED SCRUM MASTER [CSM]CERTIFIED SYS ADMIN-SERVICENOW [CSA]CERTIFIED BUSINESS ANALYST [CBA]IT Business Analyst Scrum MasterMarriott International April 2024 - PresentConduct Requirement gathering sessions with business stakeholders and write User stories for Service Catalogs/Request, Incidents, Problems, Change, Release, Knowledge Management processesCollaborate with development teams to identify and troubleshoot issues, ensuring timely resolution and delivery of defect-free solutions.Develop and execute comprehensive test plans, test cases, and test scripts for ServiceNow applications, ensuring thorough coverage of functional and non-functional requirements.Document test results, defects, and testing activities, and communicate findings to stakeholders using clear and concise reports.Conduct Product demos and training sessionsSupport Platform UpgradesSupport Platform Clone ActivitiesCoordinating Bi-Weekly Releases by sending Release Communications, creating change ticketsIT Business Analyst Scrum MasterOakridge International School September 2018 April 2024Gather ServiceNow Requirements and create storiesWork with Development teams to deliver MVPLed the testing efforts for ServiceNow implementations, including incident management, change management, and service catalog modules.Developed and executed test plans, test cases, and test scripts, ensuring alignment with business requirements and objectives.SERVICE NOW MODULESIT Service Management [ISTM]Strategic Portfolio Management [SPM]Service PortalConfiguring Management Database [CMDB]Customer Service Management [CSM]Reports/DashboardsIT Asset Management [ITAM]IT Operations Management [ITOM]KEY SKILLSBusiness analysisScrum MasterQuality assuranceExcellent listenerFriendly, courteous, & service orientedPoised under pressureSolid written & verbal communicatorCoordinated with business users to define acceptance criteria and conduct UAT, facilitating the smooth rollout of ServiceNow enhancements and upgrades.Identified and prioritized defects, working closely with development teams to ensure timely resolution and minimal impact on project timelines.Contributed to continuous improvement initiatives by proposing enhancements to testing processes and methodologies.Conducting Sprint Planning, Daily Scrum & Sprint Retrospective meetingsFreelance Business AnalystSeptember 2010 - August 2017Provided business analysis services to various clients, specializing in requirements gathering, process analysis, and solution design.Collaborated with stakeholders to define project scope, objectives, and success criteria, ensuring alignment with business goals.Conducted stakeholder interviews, workshops, and surveys to elicit and document business requirements, user stories, and use cases.Facilitated communication between business users and technical teams, translating business requirements into functional specifications and testable scenarios.Delivered high-quality documentation, including business requirement documents (BRDs), functional requirement documents (FRDs), and use case specifications.IT Business AnalystDeloitte May 2008 - August 2010Supported IT consulting projects by analyzing business processes, identifying improvement opportunities, and recommending technology solutions.Conducted requirements gathering sessions with clients to elicit business requirements, translating them into technical specifications and system designs.Collaborated with development teams to ensure the successful implementation of software solutions, conducting testing and validation to ensure alignment with business requirements.Assisted in the development of project plans, resource allocation, and risk management activitiesEDUCATIONPost Graduate Diploma in Banking, Finance & InsuranceICFAI UNIVERSITY INDIAJUNE 2006-MAY 2007 |
