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Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | New Orleans, LA
SUMMARY
Seasoned professional with 23 years of diverse experience in customer service and administrative roles, seeking a
Customer Service Representative and Data Entry position. Expertise in client retention, customer satisfaction, and
managing client accounts; adept in administrative tasks, data entry, and coordinating logistics. Proven track record in
recruiting, onboarding, and maintaining vendor relations, ensuring seamless operations and exemplary service delivery.
WORK EXPERIENCE
The Bohemian Assistant New Orleans, Louisiana, United
States
Customer Success Manager/Administrative Liaison/Recruiter May 2018 - Jul 2024
Managed administrative and recruitment processes for a diverse client base, ensuring seamless support and effective
talent acquisition strategies.
Supervised a team of 24 virtual assistants, coordinating task distribution, client assignments, and comprehensive
onboarding for new customers.
Conducted full-cycle recruiting, including job posting, candidate interviewing, and screening, particularly in the
security, construction, and healthcare sectors.
Orchestrated travel arrangements and event planning, while overseeing the management of client art collections,
to enhance customer satisfaction and loyalty.
IWG plc St Petersburg, FL & New Orleans,
Louisiana, United States
Community Advocate Manager Jan 2015 - Mar 2020
Established a culture of customer service excellence, resulting in improved client retention through strategic
engagement and high service standards.
Addressed customer issues effectively, facilitating timely resolutions to maintain satisfaction and uphold center
quality.
Coordinated community events aimed at enhancing client relationships and supporting engagement with new
company initiatives.
United States Postal Service Tampa, Florida, United States
EEO Arbitration Technician May 2012 - Dec 2014
Administered a mediation program, coordinating Equal Employment Opportunity (EEO) mediation meetings
and ensuring accuracy as a certifying officer for billing and invoice statements.
Monitored service contracts, effectively resolving issues pertaining to contractors and vendors.
Casket & Monument Discount St Petersburg, Florida, United
States
Supervising Account Manager/Customer Success Manager Feb 2007 - May 2012
Managed comprehensive sales operations, ensuring seamless transactions for a diverse range of funeral products.
Coordinated with vendors to facilitate the design and installation of memorials, maintaining strong professional
relationships.
Administered contract management and prepared accurate sales reports to support business decision-making.
The American Speech-Language-Hearing Association (ASHA) Rockville, Maryland, United States
Membership Account Manager-Supervisor/Education Mar 2004 - Mar 2006
Managed the marketing of professional development products and oversaw the processing of continuing education
and subscription orders to maintain efficient operations.
Coordinated the logistics for off-site bookstore exhibits, ensuring successful representation and administrative
excellence.
PerkinElmer Fluid Sciences (Aerospace) Laurel, Maryland, United States
Customer Success/Account Manager-Pneumatic Parts Nov 2001 - Mar 2004
Managed a portfolio of 120 client accounts, ensuring accurate processing of purchase orders and diligent account
maintenance.
Enhanced customer satisfaction by conducting regular visits and effectively upselling products, while meticulously
reviewing quality notes and specifications for quotations and orders.
NCO Financial Investigative Services New Orleans, Louisiana, United
States
Financial Investigative Consultant Jan 2000 - Oct 2001
Advised clients on due diligence and background investigative processes to support their decision-making needs.
Developed proposals to meet client requirements and consistently achieved assigned sales targets.
EDUCATION
University of New Orleans Attended 2 years
Bachelor of Science - BS, Business Administration and Transportation
St. Petersburg College Attended 2 years
Business Administration
Northeast High School
High School Diploma
New Orleans Center for Creative Arts 1984 - 1986
Dance Studies, Ballet, Jazz, Tap, and Modern Dance
CERTIFICATIONS
Google Data Analyst Certification
SKILLS
Customer Success Management Facility Services Account Management Data Base Management
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