Candidate Information Name Available: Register for Free Title Customer Service Administrative Assistant Target Location US-SC-Columbia Email Available with paid plan Phone Available with paid plan

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Candidate's Name , SC 292229 PHONE NUMBER AVAILABLEEMAIL AVAILABLECustomer Service SpecialistEfficient and resourceful professional with extensive customer service experience providing clerical assistance and outstanding operational support in a deadline-driven environment.Key QualificationsDiverse experience across customer service, business operations, human resources, and other functional areasProficient in Google Gmail, Sheets, Docs, Microsoft Word, Excel, PowerPoint, Outlook, and SalesforceExcellent oral and written communication skills, problem resolution ability and a high level of confidentialitySelf-motivated decisive nature and strong attention to detail necessary to manage independent workProfessional ExperienceEmpower Retirement-South Carolina Deferred Compensation Program, Columbia, S.C.Field Administrative Assistant 02/2019  PresentFacilitated and scheduled phone and virtual appointments for participants with Retirement Plan AdvisorsServed as initial point of contact for in-person submission, review and updates of enrollment formsInterfaced and communicated with employers for separation information to complete participant filesAnswered phones, prepared, and mailed enrollment and exit packetsPepsi Beverage Company, Columbia, S.C.Administrative Assistant 04/2014  09/2016Pepsi Beverage Company, Fairfax, VAAdministrative Assistant 08/2010  04/2014Processed weekly payroll of 250 sales representatives, merchandisers, drivers and temporary employeesReconciled and processed invoicesTracked sales department expense budgetEstablished and activated new customer accountsCompleted onboarding for new hiresMaintained DOT files and Safety compliancePepsi Beverages Company, Williamsport, MDCustomer Service Manager 04/2003  09/2010Managed high-volume call center; received 4,000 inbound calls and provided support for 650 Service TechsSupervised Customer Service / Repair Call Center of 3 Team Leaders and 34 full time employeesCreated process improvements to accelerate the completion and reduction of the workorder backlogCommunicated daily and monthly scorecard metrics based on company forecasts vs. actual resultsEvaluated and provided daily coaching feedback on Team Leaders and CSR performanceImplemented call center schedules based on historical call volumeEducationHealth Insurance License - 2018Life Insurance License 2016Old Dominion University, Bachelor of Science: Marketing- 1986