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Click here or scroll down to respond to this candidateCandidate's Name
Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEDedicated professional with 20 years administrative support and 15 years customer service experience. Outstanding interpersonal and organizational style with high attention to detail. Team player capable of working under minimal supervision and consistent in meeting tight deadlines. Proficient in Microsoft Office Suite; Access, Excel, Outlook, Power Point, Word and type 50 wpm.EDUCATIONWilberforce University, Wilberforce Ohio, Bachelor of ArtsPROFESSIONAL EXPERIENCE:City of Cleveland, Community Development, Division of Neighborhood ServicesCleveland, Ohio June 2020 - PresentCase AdministratorAnswer applicant questions concerning the process of application intake and criteriafor all home repair programs in the Division of Neighborhood Services.Mail applications for all home repair programs as needed.Evaluate documents received from applicants to ensure compliance with any programs inhome repair; Exterior Paint, Healthy Homes, Lead, Repair-a-Home and Senior HomeAssistance Program.Administered the Pilot Paint Labor Program for the residents of Ward 4 for 2023 paint season.Refer residents to outside agencies as needed.Generate letters to clients as needed to update status of application.Process payments in Neighborly.Perform other related work as required.Principal Clerk II May 2019 - June 2020Greet visitors, field phone calls, provide administrative support for the Department of NeighborhoodServices log applications for the Senior Home Assistance Program, Repair a Home Program and ExteriorPaint Program, print weekly reports from Access, create Excel Spreadsheets maintain staff time off requests and biweekly timesheets.Cardinal Health Twinsburg, Ohio November 2018 May 2019Customer Care Specialist IIAnswer incoming calls, process customer order(s), ask appropriate information for billing purposes and follow up as necessary. Respond to customer questions and problems, Follow up on refused orders and orders that are returned without notification with customers and referrals. Contact customers to inform them of additional information or payment needed.Family Dollar Maple Heights, Ohio January 2012 PresentAssistant Store ManagerFollow opening and closing procedures, balance cash receipts, and supervise customer service representatives on shift, process customer returns, handle customer complaints, check-in third partyvendors and other supervisory functions. |
