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Click here or scroll down to respond to this candidateCandidate's Name
ASBEYStreet Address Wainwright StTallahassee, FL, United States,Street Address
EMAIL AVAILABLEomPHONE NUMBER AVAILABLEKnowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. I am a well rounded and dedicated employee and I will be sure to be an asset to any company that I am employed With. EducationHigh School DiplomaThe Success Academy, TallahasseeJanuary 2012 - May 2015A.A in Business ManagementTallahassee Community College,Tallahassee, Florida August 2022 -PresentKey SkillsCertificationsCertified Child Care Provider 45 HoursOf Dcf TrainingProfessional ExperienceTeam Member(Restaurant)Wendys January 2015 - May 2023CashierToys R Us May 2016 - December 2017Customer Service RepresentativeConduent December 2017 - November 2019Call Center Agent(Remote)Concentrix November 2019 - September 2023Childcare ProviderCustomer RelationsHigh-Volume EnvironmentsPlanning and Leading ActivitiesData EntryEfficient and Detail- OrientedVery Adaptive To ChangeServed as a Team Member at a restaurant, providing exceptional customer service with a friendly attitudeEffectively managed customer orders, efficiently processed payments, and ensured accuracy of ordersDemonstrated ability to work well under pressure in a fastpaced environment Greeted customers and responded to inquiries in a friendly and helpful manner Processed payments for goods and services using cash registers, credit card machines, and POS systemsHandled customer inquiries in a professional and timely manner via telephone and email.Utilized computer systems to track, gather information, and/or troubleshoot customer issuesDeveloped and maintained relationships with customers to encourage repeat business Utilized customer service techniques and troubleshooting methods to effectively address customer inquiries in a timely mannerRecorded customer interactions and recorded information accurately in customer service databaseEffectively managed multiple tasks in a fastpaced work environment Busy Beez Kidz Clubhouse LLC July 2020 - May 2023 Correctional OfficerWakulla Correctional Institution May 2023 - Present Managed daily activities including meal preparation, cleanup, and recreational activitiesDeveloped an ageappropriate curriculum for learning activities Monitored childrens safety and wellbeing at all times Implemented positive behavior management techniques Effectively manage and supervise inmates in a secure correctional facility Conduct searches of inmates, cells, and visitors and ensure that all policies and security regulations are followedMonitor inmate activity, document behavior, and enforce rules and regulations Investigate and respond to incidents of misconduct and use appropriate communication when dealing with potentially dangerous situations |
