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Click here or scroll down to respond to this candidateCandidate's Name
Lakeland FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryAdept at enhancing customer satisfaction and streamlining processes, as demonstrated at The Results Company. Skilled in utilizing tech-savviness and a teamwork-oriented approach to exceed performance metrics and maintain professionalism under pressure. Achieved significant improvements in efficiency and client loyalty through empathetic customer service and meticulous attention to detail. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure any job position. Ready to help team achieve company goals.SkillsTeamwork orientationTyping Speed (50 WPM)Tech-savviness (former tech support Hulu)Customer Service-OrientedTeamwork and CollaborationCustomer ServiceAttention to DetailPunctual and ReliableMultitaskingReliabilityCustomer SatisfactionEducationBakersfield College Bakersfield, CAAuto CADD Certified EngineeringMath and SpanishNovember 2022Tampas Elite Bartending School TampaBartender Certificate BartendingJuly 2015Career Tech LakelandCommercial Drivers Licence (CDL) Truck DrivingFork lift certifiedJune 1997South Seneca High School Ovid, NYHigh School DiplomaI managed to make honor roll while performing high in wrestling, football and baseball.Work HistoryMay 2023 - September 2024Crown Healthcare Laundry Services - LakelandFill inBoosted overall workplace morale by maintaining a clean, inviting work area that promoted a positive work environment for both employees and clients alike.Built quality bins of clients orders of linens.Maintained an up-to-date knowledge of company offerings to effectively address client inquiries or direct them to appropriate resources.Contributed to team efficiency by assisting colleagues with various tasks during peak periods or absences.Operated the conveyor in a fast pace while providing quality and clean products.Prioritized tasks effectively, managing multiple responsibilities and deadlines without compromising the quality of work or customer service.April 2020 - April 2023The Results Company - Lakeland, FLCustomer Service RepresentativeManaged high-stress situations effectively with irate customers, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business and high surveys.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.Exceeded performance metrics consistently, earning recognition as a top performer within the team.Streamlined call center processes for improved efficiency and reduced wait times.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Responded to customer requests for products, services, and company information.July 2015 - November 2020Multiple Companies - Florida Mostly (Temp, Prime, Kelleys Tree Service, Moments Notice..)Truck DriverOperated with safety and skill to minimal accidents and delays.Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.Verified contents of inventory loads against Bills of Lading.Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.Maintained daily, legible DOT log book and submitted corresponding documents.Inspected trucks for malfunctions and reported vehicles to management for corrective action.June 2000 - June 2014Sykes - LakelandCustomer Service RepresentativeManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Exceeded performance metrics consistently, earning recognition as a top performer within the team. |
