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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryServiced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.SkillsComplaint handling and resolution.Dedicated sales and customer service manager with 15 years of experience.Established sales and customer service department and maintained it for tenor.Microsoft Office Suites.Office Skills.Banking, addressing customer concerns, clientele, customer service, forklift, team leader, managing, access, Microsoft Office Suites, Office Skills, pallet jack, policies, safety, salesWork HistoryMaintenance, 6/2023 PresentCostco Buford GAInspected facility and picked up any trash or other debris impacting appearance of flow between spaces and appearance of warehouse.Maintained floors using equipment provided by Costco.School Custodian, 09/2019 to 1/2023Buford High School Buford, GAInspected facility and grounds and picked up any trash or other debris impacting appearance or movement flows between spaces.Completed routine floor maintenance, including stripping, sealing and finishing.Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.Checked in and stocked inventory throughout facility.Maintained cleanliness in multiple buildings for 3 years.Pit Operator, 02/2015 to 10/2019Amazon Jefferson, GeorgiaResponsible for placing merchandise in appropriate location for storage and ease of access when orders are placed.Responsible for everyday organization of facility.Managed and maintained outside and inside grounds.Maintained or exceeded company standards for 2 years.Manager / Customer Service, Sales Manager, 01/2009 to 1/2015Sell Your Gold, Inc Suwanee, GaEnsured superior customer experience by addressing customer concerns.Managed all day-to-day aspects of business including managing employees, banking issues and customer service.Provided elevated customer experience to generate a loyal clientele.Trained, coached and mentored staff to ensure smooth adoption of new programs.Manager / Sales Manager, 01/2006 to 12/2008Syed Associates Atlanta, Ga.wAchieved sales goals and service performance requirements of $150k / sales quarter through new customer sales.Increased sales productivity by 15% during two consecutive sales quarters.Developed and implemented sales teams for various sales regions in southeast.Trained, coached and mentored staff to ensure smooth adoption of new programs.01/2004 to 12/2006Birchwood, Inc Norcross, GaCertified usage on warehouse equipment including forklift, electric pallet jack, floor scrubbers and other various warehouse equipment.Cleaned and maintained warehouse in compliance with OSHA safety standards.Operated PC and RF - based computer system with high level of accuracy.Assigned as team leader after two months of employment.Supervised work of contracted employees to keep on task for timely completionCustomer & Sales Manager, 06/1995 to 12/2003Orotrend, Inc Atlanta, Ga.Established and managed customer service department.Increased sales in Southeastern part of United States by 10% each year.Collected customer feedback and made process changes to exceed customer satisfaction goalsMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.EducationBBA: Management, 06/1993Georgia Southern University - Statesboro, Ga |
