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Click here or scroll down to respond to this candidateCandidate's Name
Rochester, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Core Strengths : Strong organizational skills, Customer service expert, Active listening skills, Telecommunication skills, Sharp problem solver, Adaptive team player, Energetic work attitude, Opening/closing procedures, Store maintenance ability, Hands on skills, Quick learner. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceKey Holder/Assistant ManagerArdene - Rochester, NYOctober 2023 to PresentAssisting with greeting customers, ringing up customers purchases, freight, educate customers about current promotions, responding questions customers may have. Cleaning the store. Medical Records SpecialistParkwest Women's Health - Rochester, NYMarch 2023 to October 2023Collecting patient information, issuing medical files, filling medical records and processing patients admissions and discharge papers.Assistant ManagerCiti Trends - Rochester, NYApril 2022 to January 2023FreightMoney countOpen and closeCashierSales RepresentativeT-Mobile - Rochester, NYJuly 2017 to November 2017Assisted customers with their current plan, upgrade/ downgrade plans, upsell phones and plans, conduct simple troubleshooting steps. Maintained up-to-date knowledge of store policies regarding payments, insurance, and accessories. Prevented store losses using awareness, attention to detail and integrity. Provided great customer service, directed customers in the right direction as to what they were interested in.Server/WaiterApplebees - Rochester, NYApril 2016 to October 2016Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Server/WaiterMonte Alban Mexican Grill - Rochester, NYJune 2016 to September 2016Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co- workers and management. Resolved guest complaints promptly and professionally. Correctly received orders, processed payments and responded appropriately to guest concerns. Took necessary steps to meet customer needs and effectively resolve food or service issues. EducationHigh school or equivalentEast high schoolSeptember 2013 to September 2014Skills Customer Service Skills (4 years) Sales (3 years) Customer Care Bilingual Customer Service Customer Support CSR Computer Networking Upselling Telecommunication Help Desk Cleaning English Security Inventory control MultilingualCertifications and LicensesGuard CardAdditional InformationBilingual, Spanish |
