| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateResumeCandidate's Name
Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEProfessional SummaryDynamic and results-driven sales and customer service professional with 12 years of experience across industries. Proven ability to manage customer relationships, resolve complex issues, and consistently exceed sales goals. Adept at working in fast-paced, high-pressure environments, with expertise in communication, negotiation, and problem-solving. Seeking a remote role in customer service, sales, or support to leverage my skills and experience in delivering top-tier service.Professional ExperienceWeichert RealtorsSales AssociateJune 2013-December 2019 Successfully managed a portfolio of clients, increasing customer engagement and retention by 20%. Conducted market research and provided clients with up-to-date real estate listings, assisting them in making informed buying and selling decisions. Negotiated contracts and closed high-value real estate deals, consistently exceeding monthly sales targets by 15%. Organized and facilitated property viewings and open houses, demonstrating product knowledge and providing expert guidance. Developed marketing strategies to promote property listings, resulting in a significant increase in lead generation. Built strong rapport with clients, earning repeat business and referrals through exceptional customer service.ComcastCustomer Service RepresentativeJanuary 2019-August 2023 Delivered front-line customer support via phone, email, and live chat, resolving a high volume of technical issues and inquiries with a 95% customer satisfaction rate. Utilized problem-solving skills to troubleshoot and resolve complex billing, service, and technical issues, reducing the need for escalations by 30%. Worked closely with sales teams to upsell additional products and services, contributing to a 10% increase in average customer spend. Provided personalized assistance to customers, improving loyalty and reducing churn rates. Trained and mentored new customer service representatives, enhancing team performance and efficiency by 15%. Maintained detailed records of customer interactions using CRM software, ensuring accurate tracking of issues and solutions.EducationSome College Coursework CompletedStrayer UniversitySeptember, 2013Skills Sales and Customer Service Expertise: Skilled in exceeding sales targets, managing client relationships, and delivering exceptional service. Communication and Negotiation: Strong interpersonal skills with the ability to effectively communicate with diverse clients and stakeholders. Problem-Solving: Adept at troubleshooting complex issues and finding effective solutions. CRM Systems: Proficient in customer relationship management software and tools, ensuring seamless customer interactions. Multitasking and Time Management: Capable of handling multiple tasks simultaneously while maintaining high standards of service. Team Leadership: Experience training and mentoring new employees, contributing to team development and performance.Cover LetterDear Hiring Manager,I am writing to express my interest in the remote [Customer Service/Sales/Teachers Assistant] position at [Company Name]. With 12 years of experience in sales and customer service, I have developed a strong ability to understand customer needs, resolve complex issues, and drive results. My background working with reputable companies like Weichert and Comcast has equipped me with the skills necessary to thrive in fast-paced, customer-focused environments. I am confident that my extensive experience, combined with my passion for delivering exceptional service, makes me a strong candidate for this role.At Weichert, I consistently exceeded sales quotas by providing personalized real estate solutions, developing deep client relationships, and utilizing effective communication skills. I also honed my customer service expertise at Comcast, where I maintained a 95% customer satisfaction rate by efficiently resolving technical and billing issues. My ability to build rapport with clients, identify opportunities for improvement, and work collaboratively with team members contributed to overall business success.I am particularly drawn to this opportunity because of [Company Name]s commitment to [specific value or mission of the company]. I am eager to bring my strong work ethic, problem-solving skills, and dedication to a remote position where I can continue to contribute to excellent customer experiences and business growth.I would welcome the opportunity to further discuss how my background aligns with your companys needs. Thank you for considering my application. I look forward to the possibility of contributing to your team.Sincerely,Candidate's Name |
