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Click here or scroll down to respond to this candidateCandidate's Name
Pelham, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain professional employment where my knowledge as well as my experience can prove me to be an asset.Work ExperienceGeneral ManagerLittle Caesars Pizza-Danville, VAOctober 2022 to Present1. Serves customers their complete, correct order within service time goals according to the Hot-n-Ready Promise, Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures, and if necessary, the Remedy Process.2. Prepares and ensures consistent, high quality products are served to customers described in the Little Caesars Team Member Orientation, Operational Resource Guide and as shown on the station job helpers. 3. Displays the proper image and follows Little Caesars policies, procedures and standards of conduct as outlined in the Little Caesars Team Member Orientation, ORG Guide and as shown on the station job helpers.4. Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department. 5. Performs cash management responsibilities and ensures compliance by Team Members to all safety and security procedures as defined in the Little Caesars Team Member Orientation, ORG Guide and as shown on the station job helpers.6. Provides positive direction and feedback to Team Members and follows up by coaching/ counseling to ensure job duties are performed and all Little Caesars standards, procedures, Benefit Advocate SpecialistUnited HealthcareJune 2016 to PresentAdvocate for members by answering questions and solving problems concerning benefits and claims. Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Intervene with care providers (doctors offices) on behalf of the customer to assist with appointments scheduling or connections with internal specialists for assistance when needed. Assist customers in navigating myuhc.com and other United health group websites and encourage and reassure them to become self-sufficient. Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow up with the member. Research complex issues across multiple databases and work while support resources to resolve customer issues and/ or partner with others to resolve escalated issues. Provide education and status on previously submitted pre-authorizations and pre-determination request.Resident Care SpecialistSava Senior Care (Brian Center)March 2015 to PresentProvide services and care for residents and patients. Provides personal care and services such as: a) Assisting with activities of daily living (turning and positioning, bathing and grooming, feeding and mobility) b) Obtain and records vital signs and weight as assigned. c) Accurately documents all care as required by company policy and in compliance with state and federal regulations. Provide non-resident services such as, but not limited to washing wheelchairs and cleaning resident/ patient areas in compliance with infection control procedures. Contributes to the resident assessment and care plan. Makes routine rounds on each assigned resident and patient in accordance with established procedures. Completes required forms and documents in accordance with company policy and state and / or federal regulationsWarehouse/Production ManagerProcter & Gamble-Browns Summit, NCOctober 2020 to May 2023 Inventory:Taking inventory, tracking stock levels, and implementing storage solutions Supply orders:Making supply orders Safety:Assessing safety standards and implementing safety protocols Staff:Motivating, supporting, and guiding production staff, assigning tasks, and ensuring a collaborative work environment Disputes:Handling disputes among team members Coordinating shipping and receiving processes Addressing issues or challenges that may arise during warehouse operations Maintaining quality assurance Inspecting, maintaining, and managing warehouse equipment and vehicles Keeping detailed records of warehouse activities Supervised a team of XX warehouse production workers, ensuring efficient and timely completion of daily tasks Implemented new inventory management system, resulting in a XX% reduction in stock discrepancies Developed and implemented standard operating procedures (SOPs) to improve productivity and minimize errors Trained new employees on safety protocols, equipment operation, and company policies Monitored employee performance and provided regular feedback to optimize productivity levels Collaborated with cross-functional teams to coordinate material flow and ensure smooth operations throughout the warehouse Managed scheduling of staff shifts to meet production demands while minimizing overtime costs Conducted regular inspections of equipment and machinery to identify maintenance needs or potential hazards Maintained accurate records of inventory levels, including tracking incoming shipments and outgoing orders Resolved any issues or conflicts that arose during the production process, ensuring minimal disruption to workflow Implemented safety training programs that resulted in a XX% decrease in workplace accidents/incidents over XX years Increased on-time delivery rate by XX% through effective coordination with logistics team Improved employee morale by implementing recognition programs for outstanding performance Healthcare Billing SpecialistLabCorpJune 2014 to June 2016Performs posting of patients information at the set production level. Work billing exceptions report in an electronic format by utilizing the system tools for resolution or phone calls to the customer for needed billing information and update accordingly. Identify trends and ways to help prevent billing exceptions and notify management. Alpha Numeric Data Entry Microsoft Excel Skills Good oral and written communicationBusiness Customer Service Representative (Key Contact Care) AT&T MobilityAugust 2012 to June 2014I am responsible for answering inbound calls as well as making outbound calls consisting of general information, sales, billing inquiries and troubleshooting. I also did same day floor support which consisted of managing a team of 12-15 employees. I volunteered with many departments within the company such as combined billing, large key contact customer care as well as small business customer care. Other responsibilities consist of; Processing customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Entering customer and account date by inputting alphabetic and numeric information on keyboard or optical scanner accruing to screen format. Verifies entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to the screen format. Verifies entered customer and account data by reviewing, correcting, deleting or reentering data; combining data from both systems when account information is incomplete; purging fillies to eliminate duplication of data. Test customer and account system changes and upgrades by inputting new data; reviewing output. Secures information by completing data base backups. Maintains operations by following policies and procedures and reporting needed changes. Maintains customer confidentiality and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Prepares source data for computer entry by compiling and sorting information as well as establishing entry priorities. Credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquires as well as other responsibilities as required. Perform credit evaluation for large business accounts. Consumer Customer Service Representative (End User Care) AT&T MobilityOctober 2007 to August 2012I was responsible for answering inbound calls and also making outbound calls consisting of general information, sales, billing inquiries and troubleshooting. I also was responsible for same day floor support while managing a team of 12-15 employees. Answered customer/client requests or inquires concerning services, products, billing, equipment, claims as well as reporting problem areas. Worked in one or multiple queues/skill sets over various customer contact channels. I was responsible for improving customer retention through programs and services provided to the customer. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Make recommendations according to customers needs on features, accessories, upgrades and rate plans.EducationGeneral DiplomaBartlett Yancey High SchoolPiedmont Community CollegeSkills Windows operating systems, Microsoft systems, Macintosh operating systems, typing and verbal communication and data entry skills. |
