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Click here or scroll down to respond to this candidateCandidate's Name
(Mobile) PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEA competent professional with over 12+ years of experience in Service Management and Service Asset and Configuration ManagementWorked as Service Asset and Configuration Management Lead in HCL & Accenture (INDIA)Worked as a Asset Mgmt Lead for CMDB Management in Hewlett Packard Enterprise (DXC)Worked as a Project coordinator in ISO 27002 Controls & CMDB Governance Project team at Birlasoft India (P) Limited, Noida (U.P) INDIAWorked as Sr. Analyst Service Asset & Configuration Management Project Team with Computer Sciences Corporation (CSC) India (P) Limited, Noida (U.P) INDIAService Asset and Configuration ManagementGot involved into transition & transformation of different projects to Accenture, HP Enterprise, Birlasoft & CSC IndiaWorking on RFPs for implementation & integration of ServiceNow CMDB and CMS for key accounts (Manufacturing) in Accenture in a multi-vendor environment, also coordinating with PMO and Tech Architects for On Prim Servers migrations to Azure CloudHandling Multiple Tools Integration and E-Bonding (Integration) projects of multiple Inventories with ServiceNowRepresenting team to the client and other stake holders in the project in Change Control Board and cross functional meetingsDefining the processes and procedures that govern management of the CMDB e.g. Service Now or Remedy or HP Suite or Flexera, SCCM, Lisa etc.Liaison between Service Management and Infra Tech teams e.g. Wintel, Storage, Unix, Linux, Networking, DBs etc.July 2021-Dec 2022 with HCL Technologies India LtdService Asset and Configuration Management Associate ConsultantOversee the day to day operations relating to Asset & Configuration Management and working with client and different vendors for scoping of audits, impact assessments, investigation and resolution of discrepanciesLiaison between client and multiple vendors in transition and transformation phase and working on Logical data modellingProviding training across all the teams for process awareness and compliance also participating in UAT for integration of different toolsOct2017- 2020 with Accenture India Pvt LtdService Asset and Configuration Management CMDB Process LeadWorking on transition & transformation of CMDB in CMS for key accounts in Accenture with ServiceNow toolDefining the processes and procedures that govern management of the CMDB Service Now and as per contractual agreementEnsuring accuracy of CMDB & taking care of reporting with SLA managementProducing predictive analysis based on historical Incidents as well as planned changes in future on client IT environment & Creating Service Failure Impact Analysis (SFIA)Sept16- September17 with Hewlett Packard Enterprise LtdService Asset & Configuration Management LeadGot involved into transition & transformation of different projects to Hewlett Packard enterpriseDefining the processes and procedures that govern management of the CMDB Service Now or HP Asset ManagerWorked on the CMDB management Processes Documentation and CI identification and Risk and compliance management for softwaresCoordinating with different management streams e.g. Incident, Problem or change management for their inputs to ensure the smooth operation of CMDB and CMSJuly12-July 2016 with Birlasoft India (P) Ltd, Noida (U.P)Service Asset & Configuration Management LibrarianDefining the processes and procedures that govern management of the CMDB (Service Now) according to the ISO 27002 requirements and from the service management perspectiveCoordination with different management streams e.g. Incident & Problem Management & Change Management for their inputs to ensure the smooth operation of CMDBMaking sure all the critical business applications should be properly up to date in the inventory by analysing different reconciliation reports of critical attributesWorked on Risk Assessment matrix for the client process improvement plan with Global Risk & Compliance teamAssisting and participating in true ups & Audits and reconciliation with client databasesJuly 2007-July 2012 with Computer Sciences Corporation India (P) Ltd., Noida (U.P) INDIASr. Analyst Asset Management HAM & SAMAs a Sr. Analyst: Below mentioned were my role and responsibilitiesResponsible for Maintaining and Updating Configuration Management Data Base (CMDB) content, taking care of software asset management as well as hardware asset managementMaintaining the lifecycle of all the CIs (Software & Hardware with their relationships) throughout its life e.g. asking quotes from vendors to procure and then deploying and managing them in CMDBManaging softwares by using Flexera Mgmt Suite, SAP front end, Remedy 7.6, HP Service ManagerAssisting in the identification of products and CI's also representing configuration management in CAB (Change Advisory Board) and TAB (Technical Advisory Board) meetingsACADEMIC & IT CREDENTIALS10+2 from Punjab IndiaDiploma in MS Office (Ms Word, Excel, PowerPoint), MS AccessITILV4 Foundation (Certified)Certified Software Asset Manager (CSAM Certified)Foundation Training in ServiceNow ToolCAPM in Project Management TrainedPERSONAL INFORMATIONCurrent Address : 5002 Oaklawn Blvd, Hopewell, VA - 23860Languages Known : English, HindiHobbies : Playing games Volleyball, Yoga & Badminton and Visiting Historical Places |
