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Candidate's Name , JR.Street Address  PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESummary of QualificationsResults-oriented financial executive with extensive experience in increasing revenue, portfolio, and profits through expertise in business development, relationship building and exceptional customer service. Background in mortgages, underwriting, bankruptcy and extensive collections experience. Knowledge of FDCPA. Excelled in retaining customers and collecting outstanding debts, as well as assisting new and existing customers with relocating systems to new locations at no expense to company. Adept at managing sales, marketing and promotional campaigns combined with coaching, guiding and motivating staff to drive and deliver performance results.Professional ExperienceNORTH JERSEY FEDERAL CREDIT UNION, Little Falls, NJ 8/2020 - PresentCollections ManagerCollection on all loans ranging from less than 30 days to 180+ days which consist of secured, unsecured, HE, Mortgage and AutoResponsible for recommending loans for charge-off or legal action, repossession, foreclosureResponsible for assigning loans to collection agency and/or attorneyMaintain communication with collection agency or attorney regarding updates on assigned loansReview and decision for all payment plans and/or settlementsResponsible for all reporting to Senior Management and Board of DirectorsCollection on all credit cards and overdraft checking accountsOversee day-to-day collection progress with staff to ensure department adheres to collection practicesMember of oversight committee to discuss delinquency and any underwriting concernsSAFESTREETS USA, Saddle Brook, NJ 3/2016 - PresentRelocations/Cancellations/Collections ManagerManaged a team of 10 agentsInvolved in the hiring, training, review, disciplinary and termination process of employeesReport to SR management and ownership regarding department production (weekly/monthly) reportingPrepared, scrubbed and exported daily/weekly work onto excel spreadsheetCalled cancelled contracts for balance owed. Helped customers relocate system to new property,insured that company would not be charged back on old account.Prevented customers from cancelling account, excelled in account retentionDeveloped and managed daily/weekly work schedule to ensure proper coverageHandled all escalation callsImplemented process ensuring company received reversals on system transfer accountsMonitored daily productivity of all agentsCENTRAL CREDIT SERVICE, Ramsey, New Jersey 5/2015  1/2016Collection SpecialistManaged all phases of collection accounts on behalf of major credit companies.Collected outstanding balances, negotiated payment arrangements for settlement of accounts.Determined and directed transfer of accounts for legal action upon exhaustion of collection efforts.Conducted searches and skip traces via Lexis Nexis to locate contact information for debtors.ROCK HAMMER INVESTMENTS, Rochelle Park, New Jersey 3/2013  5/2015Office Manager/Capital SpecialistWorked with general contractors in restoration of property and obtaining necessary permits.Created leads for properties to purchase by accessing MLS and cold calling Realtors.Created and worked pipeline for equipment leasing program by cold calling for new leads.Managed equipment leasing deals assuring the receipt of all stipulations needed to fund deal.ICONMA (Bank of America), Newark, New Jersey (Contract) 3/2012 - 1/2013Foreclosure Claim Researcher, Level IIIContractually employed to research Borrowers claims against Lenders in conjunction with policiesand procedures enacted by the OCC in pursuance of financial regulatory reform.Reviewed documents and databases to confirm federal compliance prior to finalforeclosure determination.Applied researched information by documenting findings in query of Case Tracker program.Determined if Borrowers were financially harmed per Dodd-Frank Wall Street Reformand Consumer Protection Act, 2003 Servicemembers Civil Relief Act, and other federal statutes.SOURCE ONE, LLC, Clifton, New Jersey 3/2009 - 3/2012Mortgage SpecialistBorrower/Lender Liaison ensuring all requirements were met to complete short sale process.Responsibilities also included coordinating and effectuating all mortgage loan closings.EDUCATIONBachelors Degree, Business Administration, William Paterson College, West Paterson, NJ - 1985REFERENCESFurnished upon request.