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Click here or scroll down to respond to this candidateChicago, IL 60607 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.PROFESSIONALSUMMARYSKILLS Bookkeeping (Less than 1year)Coaching (Less than 1year) Filing (Less than 1 year)Microsoft Office (Less than1 year)MS OFFICE (Less than 1year) Stocking (Less than 1 year)Time Management (Lessthan 1 year) Training (Less than 1 year) Microsoft Outlook Telemarketing Data Entry Complaint Resolution Customer Service Payment Processing Account Updating Call Control Quality AssuranceCustomer RelationshipManagement Gathering Information Product Knowledge Record Preparation Inbound Phone CallsCustomerCommunicationsQuality AssuranceControlsCALL CENTER REPRESENTATIVE 01/2022 to 01/2023NORC at the University of Chicago, Chicago, ILWORK HISTORY Make calls on behalf of the CDC Help people understand the importance of completing a survey Speaking on the phone with enthusiasm and professionalism Managing our own time throughout work.Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.Streamlined call flow processes for more efficient response times and increased productivity.Improved first-call resolution rates with thorough issue analysis and effective problem- solving techniques.Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.Managed high call volumes while providing exceptional customer support and maintaining professional composure.Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty. Collaborated with team members to share best practices and improve overall team MEAT DEPARTMENT ASSOCIATE 09/2018 to 01/2019Potash marketDESK ASSISTANT/CABINET FILER 05/2017 to 08/2017Tawani EnterprisesFOOD RUNNER/EXPO 04/2014 to 08/2016Hollywood Palmsperformance in meeting targets.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Followed up with customers about resolved issues to maintain high standards of customer service.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Wrapped meat up and served it to customers at a fast and orderly manner Stocked shelves in aisles throughout the day Ensured quality service Maintained a sanitary workspace Helped customers when asked for help. Organized and properly placed accounting records in correct files Set up work room meetings Set up phone call meetings, and took messages for busy and or absent co-workers Organized financial paperwork Restocked supply cabinets by taking inventory Clean break room. Supplied food, drinks, and gave suggestions for the customers Ensured quality service Resolved customer complaints in a respectable manner Maintained a sanitary workspace Organized financial paperwork Ability to work under pressure.Waubonsie Valley High School, Aurora, ILSubjects: Finance, Accounting, Honors Accounting II, Consumer Economics DePaul University, Chicago, ILSubjects: Finance, Screenplay, TeleplayDePaul University, Chicago, ILBFA in Film and Television, Film And Television, 06/2021 EDUCATION |
