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Title Administrative Support Customer Service
Target Location US-VA-Virginia Beach
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address /PHONE NUMBER AVAILABLE, PHONE NUMBER AVAILABLE, EMAIL AVAILABLEProfessional SummaryHighly organized and detail-oriented Administrative Manager with more than 15 years experience supplying thorough, organized administrative support to senior executives. Respected leader, able to build highly motivated teams focused on achieving goals.SkillsLeadership Excellent Planner and CoordinatorManagement Team BuildingSecurity Clearance Values-based Decision MakingAnalytical and Excellent Communication Skills Cultural CompetenceArticulate and Well-spoken Travel AdministrationAttention to Detail Critical ThinkerCustomer service oriented Spreadsheet/Database ManagementProcess Improvement Administrative Staff Management/SupervisionEXPERIENCEManage SystemsResponsible for the oversight and management of all administrative support programs within the organization. Establish oce methods and techniques to facilitate the mission.Develop procedures for administrative data collection and strategies to ensure Command administrative programs are in compliance with published directives and command mission.Review documentation procedures and controls, les, directives, forms, records control, disposal procedures and other materials that may aect the organization to ensure it adheres to current directives and take appropriate follow-up actions.Make travel arrangements for employees in compliance with established travel policies.Managed Command Mail Program and ensure all ocial mail is disseminated accordingly. Review all mail addressed to organization executives.Managed the execution and oversight of the command leave program. Appoint personnel to act as Command Leave Administrators to track all leave transactions and develop reports utilizing the Electronic Leave Program. Keep track of Labor Data collection database transactions to ensure proper input of attendee time and labor.Managed organization Awards Program. Appoint an Awards clerk to execute processing of award recommendations and coordinate monthly awards recommendation board meetings. Provide the Commanding Ocer and Executive Ocer with information of all awards approved by upper echelon directors.Training and DevelopmentOrganization Equal Opportunity Representative. Promote Equal Opportunity (EO) and Equal Employment Opportunity (EEO) Programs to assure equal treatment of all subordinates in all areas of work and personnel management level.Organization Sexual Assault Prevention and Response Coordinator. Oversee local implementation and execution of the Sexual Assault Prevention and Response (SAPR) Program, and ensure comprehensive victim services are provided through a coordinated community response. Manage all aspects of sexual assault awareness, prevention, training and victim advocacy. Coordinate organizational resources, such as chaplains and medical treatment facilities to meet victim needs. Prepare for visits from inspecting authorities and criminal investigation authorities.Organization Family Advocacy Program Coordinator. Ensure overall local management of domestic violence awareness, prevention, training, and victim advocacy. Provide victim services question clarification. Maintain a network of victim advocacy services contacts to ensure 24/7 availability. Provide comprehensive advocacy services to individuals exhibiting a wide range of issues related to being a victim or survivor of domestic violence. Assist victims in developing safety plans, conduct a risk assessment, and provide emotional support, crisis intervention, prevention awareness and education to victims. Assess the need for immediate victim response and develops a plan for assistance. Adhere to policy and procedures in ensuring protected information is kept confidential under the restricted reporting policy. Maintain contact with clients through follow-up support for ongoing needs related to coping with domestic violence.Lead for any Command Assessments. Responsible for command assessment responses and discrepancy resolution updates to upper echelon supervisors.Manage/Supervise PersonnelManage the administrative functions and personnel assigned to the Administrative Division. Delegate tasks to various sta to provide guidance and/or instructions on the execution objectives. Assign tasks to personnel and provide oversight of all correspondence, to include standard Naval letters, instructions, notices, awards, Naval telecommunications messages, letters of designations, etc.Establish administrative procedures to instruct others on clerical and administrative guidelines. Utilize computer software programs to perform routine clerical and administrative functions.Instruct personnel on travel arrangement process for employees and ensuring compliance with established travel policies. Ensure command copies are kept, as required/permitted and copies are mailed to upper echelon directors for service record entry.Ensures all departments, divisions, special programs and command collateral duties are operating in accordance with guidelines and governing directives.Data Processing/File MaintenanceCollected, compiled and tracked statistical information in support of organization operations. Received and processed documents and reports in accordance with established procedures. Used software applications to draw information from a wide variety of sources in order to prepare reports.Assisted in the planning, review and reporting of data/statistical results of organizational policies. These functions included correspondence and messages, recording documentation management, printing and duplication, publication and forms management, receipt, storage and control of classied documents. Work included security clearances, personnel data control, force management, ocer performance reports, training requirements, awards and decorations.Inspected administrative les, publications and procedures in other functional areas, managed the preparation, publication, distribution and tracking of civilian and military travel orders, annual training, special training, and other orders, to include special authorizations.Performed and directed the preparation, distribution and accounting of all schedules, directives, maintenance orders, procedures, passports and summaries.Use Microsoft Office software to compose recurring and nonrecurring correspondence and reports. Use established procedures required to access ling systems, references, and/or handbooks in order to classify, search for, and/or dispose of materials.CommunicationsServed as the focal point, local authority and expert source for information for all administrative functions impacting the unit. Developed procedures that aect administrative management and program development within the unit. Identied and researched a wide variety of administrative problems to determine the best solution when there is not one absolutely correct or appropriate solution and recommends course of action to the followed.Exercised evaluative judgment in selecting or adapting guidelines to dicult situations where existing guidelines do not apply directly to the problem at hand. Exercised skill in recognizing the dimensions of the problems and in expressing ideas in writing.Planned and coordinated logistics and materials for board meetings, committee meetings and sta events. Ordered and distributed oce supplies while adhering to a xed oce budget. Managed oce supplies, vendors, organization and upkeep.Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Obtained signatures for nancial documents and internal and external invoices.Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated boards and committings, including schedules and information preparation and distribution.EMPLOYMENT HISTORY10/2021  Present Administrative Support Technician, ATG Norfolk, Dept. of the Navy04/2019-10/2021 Executive Department Leading Chief Petty Officer, ECRC, U.S. Navy (Military Orders)07/2016-04/2019 Administrative Support Technician, ATG Norfolk, Dept. of the Navy07/2015-07/2016 Executive Department Leading Chief Petty Officer, U.S. Navy (Military Orders)11/2014-06/2015 Administration Support Technician, NRC Wilmington NC, Dept. of the Navy03/2010-11/2014 Administrative Supervisor/Manager, U.S. Navy (Military Orders)10/2008-03/2010 Administrative Support Technician, Dept. of the NavyEDUCATIONMaster of Science: Healthcare Administration, 2012University of Maryland University College - Adelphi, MDIntercultural Communication LeadershipIntroduction to Health Care AdministrationFinancial Decision Making for ManagersInformation Technology for Health Care AdministrationStatistical Research Methods for Managerial Decision MakingThe U.S. Health Care SystemPublic Health AdministrationLong-Term Care AdministrationFinancial Management for Health Care OrganizationsLegal Aspects for Health Care AdministrationHealth Care Institution Organization and ManagementHealth Care Administration CapstoneMaster of Science: Business Administration, 2013University of Maryland University College  Adelphi, MDEthical Leadership OrganizationEffective Financial and Operational Decision MakingMarketing and Strategy Management

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