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Title Customer Service Hazardous Material
Target Location US-FL-Tampa
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Candidate's Name
Tacoma, Washington Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated, Service-Oriented Motor Transportation Professional and Military Veteran with 6 years of proven experience. Resourceful & highly capable and qualified to expertly operate 7 light (2.5 Ton), Medium (16 Ton) and Heavy (70 ton) Variant and Tractor Trailer Vehicles valued over $95M. Highly skilled in all types of environments & efficient in managing loading and off-loading of all supplies and equipment including hazardous material and ordnance, while meeting the needs of the project and expectation of senior leadership. Career Supported by Secretary of the Army, Army Achievement Medal awarded for outstanding performance and professionalism.Qualitative AssuranceCritical ThinkingEquipment ManagementMaintenance ManagementHazardous Material HandlingCustomer ServicePolicy ImplementationProcess/ProceduresStrategic PlanningAREAS OF EXPERTISEHighly Skilled: A proven track record for leading multi-dimensional teams in high pressure, high tempo environments producing on schedule, and within required deliverables. An excellent motivator, communicator, and mentor with vast experience training and development of teams of diverse employees.Organized and Motivated: Skilled in maintaining order. Thoroughly followed the companys policies, procedures, and guidelines to process transactions accurately and efficiently.PROFESSIONAL EXPERIENCESenior Uber Driver, Self Employed, (Seattle/Tacoma, WA) 2020  PresentAchieved a 4.9-star rating by consistently delivering exceptional customer service to over 13,000 passengers.Maintained a 100% safety record by adhering to all traffic laws, performing regular vehicle maintenance, and driving defensively, resulting in zero accidents over 3 years.Completed 95% of trips on time by optimizing route planning and using real-time traffic data, resulting in a 15% reduction in average trip time.Completed over 3,000 rides in one year, averaging 25 rides per day, while maintaining a high standard of service quality and efficiency.UNITED STATES ARMY  Various Locations 2014  2018Motor Transportation SupervisorOrganized and led 3 personnel in conducting quality assurance of maintenance work performed on 4 Medium Tactical Vehicles with a combined value of $1.8M, ensuring 100 percent vehicle readiness.Managed the loading, unloading handling and transportation of more than $50M in supplies and equipment while deployed to the United Arab Emirates.Determined the quickest and safest routes for delivery by using effective planning and organizational skills while safely driving 250,000 miles throughout The United States and United Arab Emirates.Clearly communicated with dispatchers to give information on estimated times of arrival and latest road conditions for over 650 evolutions within United Arab Emirates.Awarded The Secretary of the Army, Army Achievement Medal for exceptional service as a safety-conscious professional skilled driver with zero mishaps in over 1200 Motor Transportation Operations.United States ArmyHUMAN RESOURCES SPECIALISTTacoma, WA 2018 -2020Managing essential personnel services such as monthly reports, HR metrics data, promotions, personnel transfers, and customer service while supervising three other HR specialists. Understanding the needs of soldiers to help them progress in their careers. Managing soldiers education opportunities.Conduct classes to train HR professionals on how to use multiple Army HR systems.Successfully in-process and out-process all personnel ensuring they have no deficiencies.Processed over 200 soldiers education applications leading to a 90% acceptance rate.EDUCATION, TRAINING AND AWARDSCamp Lejeune High School - High School Diploma 2014U.S. Army on the job HR trainingArmy Achievement MedalArmy Good Conduct MedalNational Defense Service MedalGlobal War on Terrorism Expeditionary MedalOverseas Service RibbonTECHNICAL SKILLSSoftware: Microsoft Office Suite (2003, 2007, 2010), SharePointOperating Systems: Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8

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