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RESUME: DONALD RATLIFF, MSEmail: EMAIL AVAILABLE/Phone: Street Address  PROGRAM MANAGER/ DIRECTOR/ PROJECT MANAGERAdept in Education, Social Services, Organizational Leadership, Medicaid Specialist, Transportation, Therapist, and Licensed Real Estate BrokerPROFESSIONAL PROFILESelf-motivated, results-driven, innovative professional, with over 20 years of experience in cross-functional business operations and years of successful public service and management experience, including quality assurance. An innovator with solid instincts, driven by a lifelong learning initiative, recognized for team-building skills, and combining strong managerial skills with business wisdom to develop organizations, positively contributing to an organization's success. Enjoys working with the public and diverse populations. PROFESSIONAL SKILLSCORE COMPETENCIES Demonstrated successful leadership skills, Leading Change, Ability to develop and Implement Organizational Vision, Leading People, Results Driven Leadership, Ability to Plan, Prioritize, and Coordinate Large and Complex Programs, Business Acumen; Ability to properly utilize Human Capital, Financial Resources, and Information in a manner that Instills Public Trust and Accomplishes the Organizations Mission; Able to take Advantage of new Technologies to Enhance the Effectiveness of Decision Making. Ability to work Effectively at Multiple Levels of the Organization and with Multiple Project Teams; Investigations/Confidentiality, Marketing Experience/Social Media, Experience working in a fast-paced environment, Strong leadership skills with the ability to Manage Details, Ability to provide guidance and direction in the development of policies and procedures in areas of specific programsCOMMUNICATION -REPORTS/PRESENTATIONS/TECHNOLOGY Experience in data-driven and evidence-baseddecision-making Experience in factory and manufacturingenvironments Experience writing/answering requests forproposals Experience with federal reporting and audits Experience drafting government contracts Experience in preparing complex reports forinternal/external organizations and ensuring fullcompliance with agency requirements and tightdeadlines Experience in use of Social Media Ability to communicate with all levels ofmanagement and company personnel Proficiency with Microsoft Office productsExcel, PowerPoint Proficient in CRM software including Salesforce Public speaking and presentation experiencesCUSTOMER SERVICE/STATISTICAL ANDANALYTICAL PROBLEM-SOLVING Ability to provide impeccable customer service Ability to work with community stakeholders toidentify the needs of the target population anddevelop solutions Experience with prioritizing and organizingeffectively Experience working with Management Teams Experience with handling multiple projects andtasks Experience maintaining confidentiality Experience following legislative and policydevelopments Experience monitoring state government contractbudgets Ability to make decisions and solve problemswhile working under pressure Ability to show judgment, initiative andaccomplish job duties Able to work independently Support Services and vendor managementEmail: EMAIL AVAILABLE/Phone: PHONE NUMBER AVAILABLE/Address: 4965 Potomac Sq Wa #3 Indpls, IN 46268 RESUME: DONALD RATLIFFCURRENT PROFESSIONAL EXPERIENCERESIDENTIAL CONSULTING, LLCIndiana Medicaid Waiver and Therapist: (2017 to Present)Responsibilities: VP of OPs Care for individuals with developmental disabilities, Mental Health Provider for assessments, treatment planning, interventions, evaluation, and therapy.REALITY HOME, LLCReal Estate Broker(2017 to Present)Responsibilities:Reality Home, LLC Broker: RB14042199 Licensed in Indiana & Georgia(Reciprocal)Buy, sell, and invest in real estate, Assist clients in their search for property, rentals, and land purchase. MENTAL HEALTH AMERICA OF INDIANA (MHAI)Medicaid Re-entry Program Director/Project Manager(2010 to 2014) Responsibilities:This Position Manages and coordinates multiple projects for the State Welfare to Work Reform job training and placement program in Medicaid Eligibility and application process for the Department of Corrections. Managed and developed client employment profiles; referred and coordinated client education and training plans, which is successfully increased client employment placement and decreased client eligibility for State and Federal aid. MARION COUNTY DEPARTMENT of CHILD SERVICES (1993-2010) The core purpose of the position was to ensure proper handling of Family and Social Service Administration for Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid client resolutions. Made referrals, and assisted in policy planning, and purchase orders. As Project Manager and Call Center Director, managed line transfers, participated in RFP's, and new business development, resolved call center customer service concerns and issues, met deadlines for reporting systems, and ensured adherence in all areas of both contract agreements. A client subject matter expert for State and Federal policies, procedures, and compliances relating to TANF, SNAP (Food Stamps), and Medicaid benefit eligibility programs decreasing issues by over 50% around the state. RELATED PROFESSIONAL EXPERIENCEProfessional Chauffer/Transportation Provider - (2014 to Present) Teaching Experience: Elementary and Secondary mainstream, at risk and disabled students (1989-1991) Retail Sales Manager: Sale, P&L, Hiring, Disciplines, Terminations, Display Experience- (1987-1989) EDUCATIONLiberty University 2023-Present Public AdministrationPh.D. Student Martin University 2006 2008 Paine College 1981-1987 Master of Science: Community Psychology LMHC (InAct) Bachelor of Arts: English Real Estate Career Institute-2013Active Licensed Real Estate: Managing Broker of Reality Home, LLC Indiana & Georgia. RB14042199AFFILIATION/VOLUNTEERFreemason-(March 2006 to Present)The oldest fraternity in the world dates back to the 1500s and its sole purpose is to spread Brotherly Love, Charity, and Relief to the world. In short, Masonry is a Moral Science described by signs, symbols, and allegories. Omega Psi Phi Fraternity, Inc. Life Member (September 1990 to Present): Initiated Psi Omega 9.22.90. L.M. #10213