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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Louisville, KYSUMMARYSeasoned professional with 22 years of experience, including banking rewards and technical support. Expertise in inbound call center environments, adept at managing high call volumes and resolving customer inquiries. Seeking a Customer Service Representative role to leverage extensive background and HSD in business management. WORK EXPERIENCERetail oddessy Louisville KYRetail merchandiser 2/2024 - Present Maintain visual standards by restocking products, ensuring proper signage, and organizing displays to optimize customer engagement and sales performance at Retail Odyssey. UPS Louisville KYCherry picker 11/2023 - 02/2024 Operated a cherry picker at UPS, skillfully maneuvering the equipment to select orders from various heights, ensuring accurate and efficient retrieval of packages while adhering to strict safety protocols and contributing to the team's productivity goals.Peopleready ColoradoTemporary Assignments Aug 2019 - Present Perform a variety of tasks across multiple industries to support business operations and project completion. Adapt to diverse team environments and rapidly acquire new skills to meet the demands of temporary roles. Medtronic Boulder, COAssembler Feb 2019 - Jul 2019 Assembled precision medical devices to facilitate minimally invasive laparoscopic procedures. Maintained adherence to stringent quality control standards to ensure device reliability and patient safety. Kellermeyer Bergensons Services TennesseeCommercial Floor Technician Aug 2018 - Dec 2018 Maintained cleanliness and visual appeal of carpeted areas through regular deep cleaning, ensuring client satisfaction and adherence to hygiene standards. Executed the stripping and waxing of floors across various high-traffic commercial establishments, maintaining an environment conducive to business operations.Apple Tigard, ORVirtual Customer Service Representative Jun 2017 - Feb 2018 Addressed customer inquiries effectively, providing accurate information and assistance regarding online purchase statuses. Managed a high volume of incoming calls, ensuring timely responses and maintaining customer satisfaction. Amazon.comVCC-CSR (Seasonal) Jun 2016 - Jul 2016 Addressed customer inquiries through calls and chats, providing assistance with order statuses and website navigation while managing multiple screens and applications to maintain efficient service. Collaborated with major carriers including UPS, FedEx, and USPS to facilitate timely order delivery, ensuring customer satisfaction and operational excellence.Conduent Tigard, ORVirtual Technical Support Representative Feb 2015 - May 2016 Provided comprehensive technical support for iPhone and iMac users through multiple channels including calls, emails, and live chat interactions. Addressed customer inquiries, diagnosed issues, and guided users through step-by-step solutions to ensure successful resolution of technical problems.Bank of AmericaInvestigator Arbitrator 2007 - 2012 Conducted in-depth investigations into fraud and adjustment inquiries for credit card transactions, ensuring resolution in accordance with industry standards and institutional policies. Maintained expertise in research and adjustment processes, utilizing analytical skills to effectively resolve complex cases. Delivered support and training to colleagues, enhancing departmental efficiency and fostering improved communication with stakeholders.Team Lead 2006 - 2007 Analyzed and resolved technical issues with merchant credit card machines, ensuring comprehensive documentation of solutions across Vital, Tandem, and internal systems. Managed escalated customer inquiries via phone, providing expert guidance on new products and procedures while effectively troubleshooting and testing credit card machine functionality. NPCTechnical Support 2005 - 2006 Assisted merchants with troubleshooting credit card machine issues and directed advanced technical problems to specialists for resolution. Maintained proficiency in industry-related software such as Tandem and Vital, and coordinated with logistics providers including DHL, UPS, and FedEx for shipment tracking. National City BankBSSR Advised customers on investment growth strategies, contributing to account maintenance and retention efforts. Resolved financial discrepancies through meticulous bank reconciliation and handled loan processing, cash management, and account openings with a focus on cross-selling and up-selling services. Mike's PerformanceOffice Manager 1999 - 2004 Managed a diverse portfolio of commercial and non-commercial accounts, ensuring the maintenance and growth of business relationships through exceptional customer service and problem resolution. Coordinated invoice tracking and monitored electronic spreadsheets to maintain precise account information, enhancing overall operational efficiency. Executed cross-selling and up-selling strategies while handling shipping and receiving operations, contributing to the company's marketing and sales initiatives.EDUCATIONAssociate in Business ManagementAssociate, Business ManagementSKILLSManagement Call Center Online Chat Business to Business Reporting and Retention Utilizing Multiple Systems and Screens Simultaneously Extensive Sales and Customer Service Shipping/Receiving Microsoft Word Excel PowerPoint Access 10-Key by Touch 50+ WPM General Ledger A/P A/R Collections Various Other PC Skills Customer Service Communication Skills Phone Skills Problem-solving Time Management |
