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Click here or scroll down to respond to this candidateCandidate's Name
Willimantic, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated office management professional with experience in handling a wide range of administrative, technical, and executive-support tasks, both in office and call center settings. Skilled relationship builder with proven ability to work with different personality styles. Adept at helping individuals achieve their goals by offering personal and professional support. Eager to bring strong administrative and customer service skills to a growing company in need of top-level support Authorized to work in the US for any employerWork ExperienceCall center- Customer Service RepresentativeRemote-Automated Health Systems-Marlborough, MAJune 2024 to Present Handle 80+ customer interactions daily providing detailed, personalized answers while renewing and or enrolling for benefits Assisting individuals and families gain access to health care services. Providing accurate and consistent information. Providing quality customer service and support ensuring customers retention and satisfaction Proficient in video conferencing with platforms such as Teams, Zoom, Google meet Patient Care CoordinatorHartford Healthcare Medical Group-Willimantic, CTJanuary 2023 to March 2024 Managed a high-volume multi-line phone system, adeptly scheduling and rescheduling appointments with precision Demonstrated proficiency in scanning, data input, and update patient demographics to ensure accurate records Maintained multiple provider schedules and efficiently scrubbed schedules to optimize clinic efficiency Proactively coordinated referrals for triage and appointment scheduling, ensuring timely access to care. Expertly ordered interpreters for patients with language barriers and meticulously maintained the calendar for interpreter scheduling Conducted insurance verifications and skillfully input medication refills demonstrating a keen attention to detail Proficient in utilizing, Epic, Outlook. Tiger text and navigating insurance related websites to enhance operational effectivenessAdministrative AssistantState of Connecticut-Workers Compensation Commission-Hartford, CT November 2021 to February 2022 Set up and maintained office procedures, filing and indexing systems and composed routine correspondence Provided general information and referral services in response to citizen complaints or questions regarding an agency's services or authority, respond to inquires from other work units or departments/ agencies, applied agency policies and state statues and regulations in determining case status or responding to requests for procedural assistanceAdministrative AssistantConnecticut Trailers Inc.-Bolton, CTMarch 2018 to March 2021 Processing paperwork for customer transactions, submitting finance applications to various lenders and processing DMV documents Collaborated with the logistics department to ensure timely deliveries, maintain and update daily delivery calendar, maintain and update sales and customer records, communicate important feedback from the customers internallyInsurance Verification SpecialistTHE WILLIAM W BACKUS HOSPITAL-Norwich, CTJanuary 2016 to August 2016 Oversaw enforcement of all integrity procedures and policies Provided user assistance for primary data base access Monitored and updated all data transition and transmission process Resolved disputes in collaboration with contract administrators Patient Care CoordinatorTHE WILLIAM W BACKUS HOSPITAL-Norwich, CTSeptember 2015 to January 2016 Managed communication between patients, family members, care providers and other Healthcare and insurance institutions Schedule appointments, answer questions, including billing and preparation Maintain doctors Schedule Referrals Managed patient accounts by updating and maintaining all demographics, Insurance and financial information HIPPAConsumer CounselorTri-County ARC-Columbia, CTOctober 2006 to December 2015 Taught daily life skills, problem solving and strategies and interpersonal relations to groups and individuals Completed written progress notes and legal documentation Provided a safe and therapeutic milieu and assisted in the admission, provision of patient care Professional Legal ReceptionistLaw office of Howard B. Schiller-Willimantic, CTFebruary 2004 to August 2010 Responsible for greeting customers, processing customer payments, scheduling, coordinating with vendors, and answering multi-line telephone system Prepare and distribute invoices to bill clients or pay account expenses Medical Administrative AssistantMansfield OBGYN-Mansfield, CTJune 2001 to December 2004 Utilize population based health principles to create healthy people, communities and fit and ready force Conduct monthly chart audits for family practice, primary care, pediatrics and internal medicine Education16 Credits in Human ServicesManchester Community College - Manchester, CTHigh School DiplomaWindham High School - Willimantic, CTSkills Ability to deal with changes effectively Effective at multi tasking Strong team player/collaboration Ability to work independently Communication and Relationship building skills Workflow optimization Schedule Management Bilingual Account Receivable Insurance biling and verification Client development and coaching Microsoft Office Suite, Microsoft Word, Outlook, Excel Epic EMR/EHR Administrative Experience QuickBooks Logistics Insurance verification HIPAA Accounts receivable Accounts Payable Medical Scheduling Personal Assistant Experience Medical Records Medical Office Experience Data Entry Medical Terminology Cash handling Customer service English Spanish Data entry Computer skills Translation Remote Utilities Remote Utilities Microsoft teams. Zoom and Google suiteLanguages Spanish - Fluent English - FluentCertifications and LicensesEpic CertificationOSHA 10 HealthCareAssessmentsCall center customer service CompletedNovember 2021Demonstrating customer service skills in a call center setting Full results: CompletedMedical terminology ProficientApril 2024Understanding and using medical terminologyFull results: ProficientAdministrative assistant/receptionist CompletedMay 2021Using basic scheduling and organizational skills in an office setting Full results: CompletedMedical billing CompletedApril 2024Understanding the procedures and forms used for medical billing Full results: CompletedWork style: Professionalism ProficientMay 2021Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientCustomer service fit CompletedMarch 2021Measures the traits that are important for success for customer service roles Full results: CompletedCustomer focus & orientation ProficientApril 2024Responding to customer situations with sensitivity Full results: ProficientFiling & organization ProficientApril 2024Arranging and managing information or materials using a set of rules Full results: ProficientCustomer service ProficientApril 2024Identifying and resolving common customer issuesFull results: ProficientWritten communication ProficientMay 2024Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientLegal skills ProficientAugust 2022Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal settingFull results: ProficientMedical receptionist skills CompletedJuly 2022Managing physician schedules and maintaining accurate patient records Full results: CompletedWork style: Reliability ProficientOctober 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAttention to detail CompletedAugust 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedBookkeeping CompletedOctober 2022Calculating and determining the accuracy of financial data Full results: CompletedFood service: Customer situations ProficientApril 2024Identifying and addressing customer needs in a food service setting Full results: ProficientSpreadsheets with Microsoft Excel ProficientOctober 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientManaging accounts in QuickBooks CompletedMay 2024Using QuickBooks software to manage business financials Full results: CompletedWorkplace English ProficientApril 2024Understanding and using English in work situations Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
