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EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryExperienced CRM Administrator and Business Systems Analyst with 10+ years of expertise in implementing, managing, and supporting CRM and ERP systems such as Microsoft Dynamics CRM, Salesforce, SugarCRM and M3 ERP. Skilled in project management, user training, and system integration with a proven ability to enhance workflow efficiency and drive user adoption. Adept at customizing applications and leading successful implementations.Professional ExperienceSenior CRM Administrator/Business Systems AnalystColumbia Machine, Inc. Sept 2020 - July 2024 Led the successful implementation of D365 CRM, overseeing the administration of multiple CRM applications for 250+ users Gather and analyze data for current and future business needs Document requirements and build roadmaps for new projects Designed and maintained custom CRM tables, page layouts, processes, business rules, dashboards, and Outlook integration Optimized CRM processes and improved workflow efficiency through close collaboration with users across global business units Managed CRM expansions and modifications, conduct testing and provided comprehensive staff training and support. Built relationships with Sales, Service, Marketing and Finance developing CRM and integrationsSenior Salesforce AdministratorErickson, Inc. Feb 2016  Aug 2020 Maintained and optimized Salesforce for 35 users, including roles, profiles, sharing rules, and custom objects Developed custom page layouts, custom workflows, custom reports, dashboards, and automated processes Led the Power User Group, implemented training programs and documentation for Salesforce users Built relationships with Sales, Service and Marketing developing CRM and integrationsSalesforce Administrator/Business Analyst/Internal ConsultantColumbia Machine, Inc. Apr 2008 - Nov 2015 Led the successful implementation of Salesforce for 120+ users, building custom objects, custom workflows, custom reports, and dashboards Enhanced Salesforce processes and workflow efficiency, provided extensive support, and conducted training Implemented extensive user group training to drive user adoption Built relationships with Sales, Service, Marketing and Finance developing CRM and integrationsTechnical SkillsCRM Implementations, Custom CRMDevelopment, Marketing Automation,Document Management, WorkflowAutomation, Project Management.Soft SkillsAdaptability, Collaboration,Communication, Leadership, ProblemSolving, Attention to Detail.Education and TrainingSalesforce Admin TrainingDreamforce Education SessionsMountain View High SchoolTechnology KnowledgeProficient in Windows 365, D365 CRM,XRM Toolbox, SugarCRM, SalesforceCRM, AppExchange, Pardot, CongaReporting, M3 ERP, GoToMeeting,GoToTraining, GoToWebinar, Webex,Docusign, Concur, Microsoft Teams,Microsoft Planner, SharePoint.CertificationsSalesforce Certification (ADM201) (2013 -Current)InterestsVolunteer coach for Pacific Soccer ClubNWSL, NHLMotherhood, Movies, Concerts