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Click here or scroll down to respond to this candidateCandidate's Name
Customer servicespecialist Pullman, MIStreet Address
EMAIL AVAILABLE +1PHONE NUMBER AVAILABLEExperienceCCS Specialist4Front Credit Union - Zeeland,March 2023 - Current Customer Support - Handles member questions and complaints received through remote service channels in a timely and professional manner. Analysis- Completes research and resolves documentation errors or discrepancies. Sales - Actively cross sells Credit Union products and services. Risk - Assumes responsibility for reviewing and investigating transactions to determine the risk of fraud. Payments Process payments, process related disputes and billing errors Receive internal and external phone calls, emails and service events and resolve inquiries or refer appropriately Coordinates the completion of forms for dispute, wires, accounts and applications. Remote Customer Service RepresentativeRose International - Pullman, MINovember 2022 - February 2023 Provide enrolment assistance for Medicare and retirees Answer customer questions with other usage of client approved scripts. Assists customers in problem resolutionSkip Trace InvestigatorMV Transportation - Pullman, MIMarch 2017 -March 2020December 2021 December 2022Collect information about individuals using various resources and databases Gaining access to court records and collaborating with police departments to verify location ofindividuals Assisted with collections of delinquent accounts 60+ days past due Performed heavy skip tracing including DMV checks, background and credit checks (Clear, Tlo andLexis), and assigning door knocks Tracked GPS positions on all vehicles using various GPS tracking providers Assisted with the repossession/asset recovery process Verified Insurance policiesCustomer Service RepresentativeMenasha Packaging - Coloma, MIoctubre 2020 - noviembre 2021 Entering customer ordersand providingconfirmations Invoicing of orders Preparing shipping documents (including import and export documentation), labels, and scheduling of shipments (when needed) Provide quotations for individual parts, changeover kits, and special projects Dispatch all outbound truckload shipments to carriers for timely delivery to customers Review shipment requirements to ensure that the appropriate carrier and mode is used to minimize freight cost Oversee and maintain the daily shipping schedule and provide monthly reports Work closely with sales, customer service, and carrier base to ensure products are delivered efficiently Corresponds with Finance team regarding credit hold customers, following established hold procedures. This is key because they werent included in this info before Contacts customers to schedule and fulfil bulk deliveries Identifies and schedules the best trucking option for all bulk orders Collections SpecialistUnited Properties - GrandRapids, MI abril 2013 -noviembre 2017 Met Demands of busy Collections by performing high volume of daily calls Received and submitted payments and applied amounts to customer balances. Interviewed customers to determine reasons for delinquency, source of income, etc Secured payments by following up with customers which disregarded promise to pay. Utilized talents and expertise to locate customers with aged accounts. Reached out to customers to verify information and follow up on issues Streamlined garnishment process including wages, bank, income tax and property seizures Handled SC and GC ClaimsEducationBachelor's degree en Computer NetworkingDavenport University - Grand Rapids, MIJanuary 2003 - diciembre 2005Associates degree in business en AccountingGlen Oaks Community College - Centerville,mi abril 1991 - mayo 1993High school diplomaSkills Expert in Customer Relations Complex Problem Solving Skip Tracing Billing and Collections Practices Repayment Negotiations Collections Rugulatory GuidelinesIdiomas Spanish - Intermediate |
