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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Street Address PHONE NUMBER AVAILABLEProfessional Summary Call Center Representative with expertise providing customer support in high call volume environments Energetic Collector with strong time management skills who thrives in a fast-paced environment Exceptional computer aptitude and telephone etiquette Skills Skilled in call center operations Adheres to customer service proceduresExtensive history with predictive dialers Multi-line phone operation proficiency Persuasive SpeakerWork HistoryData Intake Specialist, 01/2021-09/2022Insight Global/LashGroup-Charlotte, North Carolina Processed patient application for assistance program Updated patient demographics in system Salesforce Provided 100% efficiency and accuracy processing applications for patients Debt Collector, 01/2020-03/2020Client Services-Charlotte, North Carolina Provide excellent customer service to consumers Make outbound calls to consumers Research and resolve consumer discrepancies Schedule and made arrangements for consumers to resolve outstanding debt Company closed because of CovidDebt Collector, 01/2018 to 12/2019Regional Inc LLC-Charlotte, North Carolina Provide excellent customer service to consumers Made inbound/outbound calls to consumers to resolve issues Scheduled and made arrangements for consumers to resolve outstanding debt Candidate's Name
Researched and resolve consumer discrepanciesDebt Collector, 4/2017 to 12/2017Regional Financial Systems-Charlotte, North Carolina Scheduled and made arrangements for consumers to resolve outstanding debt Managed high volume calls with tact and professionalism Researched and resolve discrepancies Provide excellent customer service to consumersDebt Collector, 02/2016 to 2/2017Coastal Financial System-Charlotte, North Carolina Schedule and made arrangements for consumers to resolve outstanding debt Effectively managed a high-volume of inbound and outbound customer calls Diffuse volatile customer situations calmly and courteously Manage high volume calls with tact and professionalism Evaluated consumer reports on a monthly basisDebt Collector, 09/2015 to 02/2016Account Service Group-Fort Mill, South Carolina Accurately documented, researched and resolved customer service issues Manage consumer calls effectively and efficiently in a fast-paced and challenging call center environment Schedule and made arrangements for consumers to resolve outstanding debt Defuse volatile customer situations calmly and courteously Effectively managed a high-volume of inbound and outbound calls Benefit Verification, 04/2014 to 08/2015Connextions Verified benefits to cover specific procedures Provided benefits obtained from insurance carriers to patients and providers when requestedDebt Collector, 08/2011 to 04/2014Alliance Financial Group-Charlotte, North Carolina Schedule and made arrangements for consumers to resolve outstanding debt Effectively and efficiently made outbound calls to debtors Defused volatile consumer situations calmly and courteously Evaluated consumer reports on a monthly basisEDUCATIONCertificate: Medical Billing & Coding 20042Candidate's Name
New Horizon Computer Learning Center-Charlotte, North Carolina High School Diploma 1987Independence High School-Charlotte North Carolina3 |
