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Click here or scroll down to respond to this candidateCandidate's Name
Personal infoPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAddress: Street Address
SkillsReading Blueprint- ExperiencedMicrosoft Excel, Word, and Office- ProficientCall Represenitive- ExperiencedWMS (Warehouse Management Systems)- ProficientClerical- ProficientCustomer Service- ProficientQuality Assurance- ExperiencedWPM- 45Medical Billing and Coding- CertifiedICD-10, UB04, CMS 1500, CPT- ExperiencedCPR- certifiedProfessional SummaryHighly-motivated focused professional with 3 years of experience as an assembly manufacturing and production process engineer. Adept at identifying and implementing process optimization and control methods. Bring experience supporting warehouse receiving and shipping functions using computerized warehouse management systems. Also an efficient customer service professional with 2 years of experience in call centers and hospitality service. With 2 years of experience providing care to patients in a hospitality setting. Adept at handling 40+ patients on a daily basis while consistently resolving patient issues smoothly and quickly.Employment historyPatient Access Specialist I, Regional One Health, Memphis TN April 2022 - CurrentlyAs a Patient Access Specialist I. Im responsible for scheduling and registering patients. Checking eligibility for insurance and filing claims. Assisting medical staff with patient exams and vitals.Completes and verifies registration information for each patient.Verifies patient identity per protocol.When scheduling new patients, is responsible for obtaining necessary information for insurance verification.Supports encounter prep, eligibility checks, appointments in queue to schedule, re-schedule, or no-show follow-upWorks effectively as a team member within department and with patients to provide quality service through communication, cooperation and collaborationObtaining vital signsHIPPA, Confidentiality, and Compliance Policies)Sales Representative, Fedex, Memphis, TNJune, 2021 March, 2022As a sales representative, I was responsible for developing business through outbound calls to small- to medium-sized businesses that where potential shipping clients or account holders. I would have to fact find for qualifying businesses, and engage in conversations with owners and decision makers.Determine customers' shipping profiles to earn business.Engage customers in a consultative manner and develop value propositions that meet their needsDocument all contacts with current or potential clients to evaluate database and pipeline managementEmphasizing the features of products to highlight their value to the client.Setting goals and reviewing performance metrics and statistics regularlyCall Center Representative (medical), Orthosouth, Memphis, TNMarch, 2020- July, 2021As a call representative, my duites were to provide cutomers with product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Problem solve and troubleshoot if I didnt have enough information to resolve customer complaints.Mange large amounts of incoming calls.Provide accurate, valid and complete information by using the right methods/tools.Record the information provided by callers accurately and completely, including telephone number, patient name, and message detailsRoute completed phone notes and live callers to the appropriate staff member in a timely manner, working quickly and efficiently to increase productivity.Follow scripts and high end service levels on every interaction with a customer.Quality Technician I, Jabil Inc. Memphis, TNNov, 2018 March, 2020As a Quality Tech I, I responsible for maintaining logs, charts, and other records. Regulate SOPs and report the effects of audits, and inspections of finished work and goods. Assist other QA associates on day to day task.Perform daily and quality assurance required by management.Report effectiveness.Follow up on LPAs and other documentations.Assign work schedules, lead team, and train associates on QA process.Work with Quality Assurance and Process Improvement to progress Quality and Manufacturing.Design methods to improve operations.Shipping and Receiving Clerk, Jabil Inc. Memphis, TNMay, 2018- Nov, 2018As an shipping and receiving clerk I had to become proficient at using their WMS (Eviridis) to keep record of received and shipped out goods. Labeling and ticketing gaylords filled with product like CPUs, motherboards, power supplies and other computer components. Keeping records on spreadsheets for weighs and totals. Dispatch with yard specialist to inform forklift drivers what trailers was ready for loading or unloading, while following safety and QA guidelines.Maintain records of received goods and rejected unsatisfactory items.Maintain records of goods shipped.Labeling and ticketing by requirement.Ensure inventory records and accounts are updated.Using mathematical skills.Using spredsheets (excel)Data Control Clerk, Jabil Inc. Memphis, TNFeb, 2018 May, 2018As an data entry clerk my duties where to enter data like serial numbers, GBs, and the companies that manufactured the hard drives that qualified for resale.Enter data into system effectively and accurately.Retrieve data from the database or electronic files.Verify data by comparing it to source documents.Review data for deficiencies or errors, correct any incompatibilities if possible and check outputEnter and update customer accounts.Input data from source documents in text and numerical infromation forms.Test Operator/ Test Drive Downloader, Flextronics. Memphis, TNFeb, 2016 Jan, 2018As a test operator I tested all repaired apple laptops and desktop computers. Using a system that test the sound, key board, and investigating any virus on the computerMonitor bug resolution efforts and track successes.Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions. To make sure it is operating correctly. I also was promoted to downloading the test on to a hard drive disk that everyone in the building used. Using a systematic program that sense what is wrong just by using the program.Test system modifications to prepare for implementation.Document software defects, using a bug tracking system, and report defects to software developers.Assembler/ Presser Electrolux Memphis, TNSept, 2015 April, 2016As an assembler my duties was to assemble all control panels for home appliances like stoves and microwaves. I had to use tools such as measuring tape, blue print, and hand drills. Being very delicate and using my hand priestly. I had to test all the panels before giving the say so for them to be used.Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.Attach name plates and mark identifying information on parts.Connect cables, tubes, and wiring, according to specifications.Read blueprints and specifications to determine component parts and assembly sequences of electromechanical units.Pack or fold insulation between panels.Operate or tend automated assembling equipment, such as robotics and fixed automation equipment. I also used the presser if we were low staffed. My duties where press and buff all metal parts that where being used to assemble the appliance.EducationMitchell High School, Memphis, TNHigh School Diploma, May. 2015 |
