Candidate Information Title Operations Manager Project Management Target Location US-NC-Concord Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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TYRENR E E S EPHONE NUMBER AVAILABLEEMAIL AVAILABLEConcord, NC Street Address
PROFESSIONAL SUMMARYDynamic award-winning Operations Manager with 8 years of experience. Renowned for orchestrating high-impact initiatives that drive operational excellence and foster team success. Armed with a strategic mindset and a penchant for innovation, I excel in navigating complex challenges with finesse and delivering world-class results. Leveraging a robust background in project management, collaboration, and problem-solving, I am poised to steer Grammarly toward new heights of success through visionary leadership and unwavering dedication to excellence. SKILLS Operations Management  Project Management Collaboration and Team Building Problem-Solving and Analytical Thinking Customer Focus  Attention to Detail Communication Skills:  Active listening EmpathyEXPERIENCEOperations Manager, XPO, Mar 2020 - Feb 2024, Charlotte, NC Managed a team of 20 annotation project specialists, implementing process improvements that led to a 30% increase in project efficiency and a 25% reduction in error ratesOversaw the successful completion of 25 linguistic projects, meeting all project deadlines and exceeding client expectations, resulting in a 20% increase in client satisfaction scores.Initiated and led 10 collaborative initiatives between engineering and editorial teams, resulting in a 25% reduction in project completion time and a 20% increase in overall team morale.Organized and facilitated 15 team-building workshops, improving team cohesion and communication effectiveness by 30%.Led 10 data-driven initiatives, resulting in a 25% increase in operational efficiency and a 20% reduction in overhead costs within one fiscal year.Mentored 12 team members in first-principles thinking, empowering them to solve complex problems independently and drive positive change, resulting in a 30% increase in team innovation and creativity.Developed tailored communication strategies to reach diverse audiences, resulting in a 15% increase in stakeholder engagement and a 10% improvement in project acceptance rates.Prepared and delivered 20 technical reports and presentations, effectively conveying complex information to non-technical stakeholders and achieving a 20% increase in project funding.Operations Manager, FedEx, Apr 2016 - Feb 2020, Concord, NC Established and enforced an ethical decision-making framework, resulting in a 25% decrease in reported ethical violations within the team over 12 months.Restructured workflow processes to adapt to changing market demands, leading to a 20% increase in daily output and a 15% reduction in production costs.Eliminated 30% more customer complaints than last year through empathetic communication and proactive conflict resolution strategies.Implemented agile methodologies and cross-functional training programs, resulting in a 15% reduction in project turnaround time and a 10% increase in project completion rate.Prioritized customer-centric initiatives, resulting in a 10% increase in customer satisfaction scores and a 12% improvement in customer retention rates.Streamlined operational processes, eliminating non-value-added activities and achieving a 25% increase in team productivity within six months.EDUCATIONEnglishWingate University, Charlotte, NC, Feb 2025AWARDSLeadership Excellence Award 2023Employee of the Month 2018Employee Recognition Award 2021