| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Customer Service, call center, MSOffice, inbound calls, data ent Little Canada, MN Call Center Customer Service Hastings, MN Call Center Customer Service Saint Paul, MN Customer Service Call Center Minneapolis, MN Customer Service Call Center Saint Paul, MN Customer Service Call Center Saint Paul, MN Customer Service Technical Support, Call Center Representative Minneapolis, MN |
|
Click here or scroll down to respond to this candidateCandidate's Name
Apple Valley, MN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary of QualificationsOver 10 years of quality customer service experience working with diverse populations of people. Ability to work in a fast-paced environment while adapting to change Proficient in multitasking and prioritizing to meet deadlines and obtain goals Observant and reliable professional with excellent time-management and communication skills along with de-escalation tactics.PROFESSIONAL SKILLSCustomer Outreach and SupportDocument Collection and VerificationNRF Customer Service CertificationAccount AuditsCustomer Account UpdatesCall Volume and Quality MetricsWORK HISTORYHome Care Representative, PICS Home Care, 12/2020 06/2021Attentively looking after children with disabilities by assisting with toileting, grooming and food preparation.Provide accommodation for sensory and psychological development.Used emotional regulation tactics and emotional empathy.Call Center Representative, Alorica, 12/2018 09/2019Completed customer orders upon request.Consulted with patients about their coverage.Completed and followed consultative call flow while attentively recording.Customer complaints and transferring to the correct department when necessary.Submitted resolutions to over 600 calls individually weekly.Call Center Pension Representative, Wells Fargo Retirement Center, 01/2017 06/2018Processed over 200 calls daily for information updates from our customers.Assist clients with online account access and balance inquiries.Delivered effective customer service to customers by providing updates on tax forms for the coming year along with pension perks.EDUCATIONTwin Cities RISE Minneapolis, MN, Expected in 06/2023My Road to Success Completed Intensive Emotional Intelligence training to assist with managing conflict, giving constructive feedback, and working effectively as part of a team. Developed skills related to problem-solving, critical thinking, and effective workplace communication.Project For Pride in Living Train to Work Program / Banking Program - Minneapolis, MN, 07/2016Edison High School High School Diploma, Minneapolis, MN, 2008 |
