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PHONE NUMBER AVAILABLE GAITHERSBURG, MD EMAIL AVAILABLESkills & LanguagesTechnical/Hard Skills: AWS, VMWare, JIRA Cloud, Salesforce, Operating System Proficiency (Windows / MacOS Servers), SSL, SQL Queries, SDLC, UAT Testing, Software Troubleshooting, Tableau, Network Configuration, Security Knowledge, Troubleshooting and Problem-solvingLanguages: Java, HTML, CSS, PythonProfessional/ Soft Skills: Agile, Client relationship building, Process improvement/Development, Incident management.Career HighlightsOversaw 14 -person support team with 40 + projects per quarter.Developed and implemented new processes to help meet our SLA and KPIs 17% faster in 12 months.Organized comprehensive training programs for new employees, resulting in a 20% reduction in onboarding time and increased overall employee satisfaction.ExperienceSINCLAIR BROADCASTING GROUPBusiness Analyst September 2022- Current Seattle, WAConducted thorough requirement gathering and analysis, collaborating with stakeholders to understand their needs and translate them into actionable project plans.Collaborated with cross-functional teams to gather and document business requirements for various projects, ensuring alignment with business objectives and stakeholder needs.Facilitated workshops and meetings to elicit requirements, clarify expectations, and ensure clear communication among team members.Developed comprehensive business requirement documents (BRDs), functional specifications, and user stories to guide the development team during system implementation.AMAZON - CONTRACTBusiness Analyst December 2018- September 2022 Chantilly, VALead and influence senior business stakeholders in sessions that identify improvement opportunities.Conducted comprehensive business process analysis to define current state for Sponsor's data management lifecycle workflow.Analyzed, defined, and documented design for data, workflow, internal controls, and output.Education & CertificationsNORTHERN VIRGINIA COMMUNITY COLLEGEALEXANDRIA, VA AA IN INFORMATION TECHNOLOGYCERTIFICATIONSScrum Master CertificationAutomation EngineerAWS Cloud PractitionerCertified Business Analysis Professional