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Click here or scroll down to respond to this candidateJyothi PMail: EMAIL AVAILABLEPhone:PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARY:12 years of IT experience in Salesforce platform. Proficient in Apex programming, Lightning Web Components (LWC), Visual force, Aura, Web services, SOQL, and SOSL.Experienced in Salesforce CRM, Sales, Service, and Experience Clouds for Development, Administration, and Support.Strong exposure to LWC programming, Lightning Web Component, and Lightning App Builder solutions.Expertise in JavaScript, HTML, CSS, Bootstrap, jQuery, SFDS, and Core Java.Skilled in IDEs like Visual Studio Code, SFDX, Eclipse, and tools including Postman, SOAPUI, Workbench, GIT, GitHub, Azure DevOps, Copado, and Jira.Versatile in various integrations using REST, SOAP, and Salesforce APIs.Proficient in Data Loader, Validation Rules, Workflows, Approval Process, Security Settings, Sharing Rules Automation, Reports, Report Folders, Flows, Process Builder, Workflow Rules, Email Services, Web2Lead, Web2Case, Auto Assignment, Auto Response Rules, and Governor limits.Implemented SSO integration using OpenID connect protocol, OAuth, SAML.Experienced Salesforce Developer with expertise in leveraging Einstein AI for enhanced automation and intelligent insights.Worked in Agile/Scrum Methodologies, actively participating in Scrum Ceremonies - Backlog Grooming, Sprint Planning, Sprint Reviews, Sprint Retrospective, and Daily Stand-Up meetings. Familiar with Waterfall Methodology.Proficient in understanding business requirements for designing data modelling and entities like custom objects, defining relationships, and junction objects. Proven ability in analysis, design, development, and implementation of software applications.Experienced in code optimisation in accordance with governor limits. Experienced in Salesforce.com development lifecycle, application design patterns, integration patterns, deployment planning, and SDLC.Utilised declarative features like validation rules, workflows, Approval Process, sharing rules automation for complex business process automations and Email generation.Expertise in customising standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns.Created various Reports - Summary reports, tabular reports, matrix reports, pie charts, dashboards.Implemented security and sharing rules at object, field, and record level for different users at different levels of the organisation, also created various profiles and configured permissions based on the organisational hierarchy.Knowledgeable in Marketing Cloud, CPQ, MuleSoft integration and API management, Conga.Competent in analysing and creating design documents, class sequence diagrams, data flow, and architecture diagrams.Strong debugging, problem-solving skills with a good understanding of system development methodologies.TECHNICAL SKILLS:SFDC TechnologiesSalesforce CRM, Flows, Apex programming language, Apex Classes/Controllers, Apex Triggers, Apex Asynchronous programming, SOQL, SOSL, Lightning Web Components (LWC), Lightning Aura Components, Visual Force Pages, Apex Web Services, Workflows & Approvals, Dashboards, Reports, Case Management Automation, Static Resources, Custom Objects, Meta data Types, Platform Cache Concepts, Custom settings, Custom labels, Tabs, Email Services, Security settings, Design Patterns, Sales Cloud, Service Cloud, Experience Cloud, Marketing CloudSalesforce ToolsVisual Studio Code, Eclipse, Lightning Inspect, Workbench, Data Loader, Force.com Platform (Sandbox, Production), SFDX, LWC Studio, Postman, SOAPUI, Mobile app simulators like XCode, Android StudioLanguagesApex and Core JavaDatabase, SQLOracle and MySQL, SQL, SOQL, SOSLWeb TechnologiesHTML, JavaScript, jQuery, Lightning Framework, Visual Force, CSS, SFDS, Bootstrap, Web Services, XML and JSONAPIs, IntegrationsSalesforce APIs, Integrations using REST and SOAPAPIs, Platform EventsMethodologies,PMP, CI/CD ToolsAgile and Waterfall, Jira, Teams, Azure DevOps, Git, Git Hub, Change Sets, Copado, WorkbenchOperating SystemsMacOS, Windows and LinuxPROFESSIONAL EXPERIENCE:Client: AMEX, Phoenix,Arizona Nov 20 Till DateRole: Salesforce DeveloperResponsibilities:Responsible for end-to-end project lifecycle, including Requirements gathering, Design, Development, Testing, Documentation, Deployment, and Support activities.Focused on Design, Development, and updates for Sales Cloud, Service Cloud, and Experience Cloud.Implemented Apex Triggers & Classes for efficient business process automation on Account, Contact, Opportunity & Custom Objects.Developed Custom Lightning Web Components to enhance application functionality.Played a key role in business requirements analysis and actively participated in sprint planning for successful requirement fulfilment.Collaborated with Business Systems Analysts (BSA) to provide recommendations and design optimal solutions for new business ideas.Worked extensively on standard and custom objects, with a specialisation in Sales objects such as Accounts, Contacts, and Opportunities.Conducted a thorough analysis of client business processes, contributing to the design of applications and data models.Created custom applications, objects, tabs, and fields with tailored functionality to meet specific business requirements efficiently.Defined lookup master-detail relationships on objects and established connectivity using junction objects.Enhanced Apex Class and Visual force Page to create custom related lists, showcasing activities for selected contacts or clients.Successfully integrated Salesforce.com with external systems, including SAP, Commerce platforms using REST, Platform events and SOAP APIs.Designed Page Layouts to organise fields, custom links, related lists, and other components on record pages. Utilised standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, Validation rules, Profiles, Roles, Reports and Dashboards, and Email templates.Executed deployment activities using Change Sets and Azure DevOps.Environment: Apex, Visual force, Apex Classes, SOQL, Lightning Components, Field Service Lightning (FSL), Apex triggers, Lightning, Visual force, MuleSoft, Pages, Batch Apex, Copado, Schedule Apex, SOAP, REST, Conga, DocuSign, Workflows, and ApprovalsClient: BEPL, Hyderabad Feb 16 - Jun 19Role: Salesforce DeveloperResponsibilities:Responsible for end-to-end project lifecycle, including Requirements gathering, Design, Development, Testing, Documentation, Deployment, and Support activities.Designed and implemented APEX programs catering to various functional requirements within the application. Constructed custom components using the Lightning Web Component (LWC) Framework, optimising development with Visual Studio Code, Salesforce CLI, and SFDX.Played a crucial role in end-to-end project activities, including Requirements gathering, Design, Documentation, Development, Testing, Deployment, and Support.Developed and configured multiple custom Service Cloud consoles essential for day-to-day business operations.Orchestrated comprehensive data migration processes using Salesforce.com import tools.Implemented workflows, assignment rules, escalation rules, case teams, support settings, custom settings, and other inbuilt functionalities.Created templates using CSS, approval processes, and page layouts, defining approval actions for streamlined process automation.Executed seamless data export from legacy systems and import into Salesforce using Apex Data Loader.Contributed to deployment activities utilising Change Sets, ANT Migration Tool, and Copado for effective transitions across environments.Environment: SFDC, Apex, Data Loader, Force.com, Copado, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Chatter, XML, Triggers, APIClient: ABCC, Melbourne, Australia Jan 14 Dec 15Role: Salesforce DeveloperResponsibilities:Designed and deployed the Custom Objects, Custom Tabs, Entity-Relationship Data Model, Validation Rules, Workflow Rules, Auto-Response Rules, Page lay- outs, Components, Visual force Pages to suit to the needs of the applicationUsed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objectsInvolved in the Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, App Exchange Pack- age & Custom Application, Sandbox data loadingDesigned Web Pages in Visual force for capturing customer enquiries and Implemented logic for migrating cases to different queues based on the type of enquiry Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel betterSpearheaded the development of Service Cloud projects critical for ongoing business operations.Designed and implemented Apex Triggers utilising the Trigger Framework to seamlessly meet business requirements. Produced functional and technical documents in alignment with project requirements.Crafted custom pages using Lightning components, JavaScript, HTML, and CSS, enhancing user interface functionalities.Implemented automation activities for Email2Case and Web2Case processes in Service Cloud.Utilised REST Services to address business needs, employing Postman for effective REST testing.Successfully integrated Salesforce Chatbot, contributing to notable improvements in customer satisfaction scores.Leveraged Data Loader for seamless data operations, including Insert, Update, Bulk Import, and Export of data to and from Salesforce sObjects, along with reading, extracting, and loading data from CSV files.Generated various reports and dashboards to measure adoption and address other business needs.Played a key role in setting up Continuous Integration/Continuous Deployment (CI/CD) pipelines in Jenkins.Environment: Saleforce.com platform, Service Cloud, Customer Community, Force.com CLI, JIRA, GIT BASH, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Apex Classes, Apex Triggers, Controller Classes.Client: Power Direct Australia, Melbourne, Australia Apr 11 - Oct 13Role: Salesforce AdminResponsibilities:Engaged in comprehensive application administration, development, testing, documentation and support activities.Executed profile creation, permission set assignments, data mapping, and contributed to reporting and dashboard building activities.Maintained user profiles, permission roles, and validation rules across multiple user roles, ensuring security and compliance on the Salesforce.com application.Developed and sustained validation rules and customised workflows to optimise business processes.Implemented workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to enforce effective business logic.Created and managed users, roles, and public groups, establishing role hierarchies, sharing rules, and record-level permissions to facilitate shared access among users.Conducted administrative tasks, Apex programming changes, Data Loader operations, and data cleansing initiatives, contributing to data model normalisation.Managed leases in Salesforce.com CRM, handling new, renewal, and amendment processes, ensuring accurate and up-to-date records.Contributed to the Salesforce One app by creating custom Visual force pages and Apex classes.Configured and managed third-party applications, facilitating document generation from Salesforce.com through Conga Merge.Environment: Saleforce.com platform, Sales Cloud, Marketing Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, GitHub, Jenkins, Windows Vista.EDUCATION:Bachelors degree in engineering from JNTU India.Master of Information Systems from University of Ballarat. |
