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Click here or scroll down to respond to this candidateCandidate's Name , CSMEMAIL AVAILABLE (816) 695-1748 Kansas City, MO https://LINKEDIN LINK AVAILABLE SummarySeasoned IT professional with 25 years of experience, including project management, network engineering and system optimization for high-uptime environments. Expert in Linux server management, network design, and technical training across diverse settings. Seeking a Project Management role to leverage extensive technical acumen and a proven track record in IT infrastructure deployment and troubleshooting. Work ExperienceShotTracker (DD Sports)System Engineer Merriam, KS Jul 2020 - Sep 2023 Managed technical teams and external vendors in the installation and maintenance of Dell Blade Servers and Cisco network equipment, resulting in 99% operational uptime during critical events. Administered a network of over 150 servers with custom software, ensuring robust performance, connectivity, and security through tools like Grafana, Puppet, and Bomgar. Analyzed processes using JIRA to streamline installation and support workflows, guided by comprehensive weekly operational reports. Developed E-Learning materials and technical guides to enhance the proficiency and efficiency of internal staff and external vendors.Cerner CorporationIntegraded Technologies Architect Kansas City, MO Jun 2016 - Sep 2019 Oversaw the enhancement of technology infrastructure, facilitating effective application performance and reducing system risks. Developed Powershell scripts for exporting user access controls and configuring LDAP authentication. Assessed technical needs through client consultations, ensuring system reliability and fostering collaborative relationships. Guided new team members and executed comprehensive site evaluations, contributing to a 99% system uptime record. All Things TechManager Kansas City, MO Mar 2009 - Jun 2016 Led a team of associates, enhancing their skills and aligning their performance with the company's strategic goals. Oversaw the management of a server-client infrastructure, optimizing network functionality and maintaining system reliability. Developed a dynamic business model to provide comprehensive support services, successfully addressing the daily requirements of multiple clients.Hallmark Cards, IncTechnical Analyst Kansas City, MO Apr 2008 - Jan 2010 Provided comprehensive technical support for register systems, including script development, patch management, and resolving network connectivity issues, to elevate operational efficiency. Conducted in-depth analysis of complex data sets utilizing SQL and Crystal Reports, which facilitated the identification and resolution of key system bottlenecks, boosting system efficiency by 25%. Cash Register Sales of Kansas CityProfessional Services Lead / System Engineer Kansas City, MO Apr 2005 - Apr 2008 Configured IBM E-Servers and deployed workstation images across a network of 100+ restaurants and grocery stores, improving system optimization and efficiency. Developed and programmed over 100 SQL databases, ensuring technical proficiency and enhancing software package performance.Best BuyDouble Agent (Geek Squad), Supervisor Kansas City, MO Aug 2002 - Dec 2005 Managed a team of technical support agents, focusing on optimizing daily workflows, enforcing policy adherence, and achieving sales and service objectives. Directed cross-functional team efforts to troubleshoot and resolve a high volume of technical inquiries, consistently maintaining a customer satisfaction rate of 95%.Kansas City Power & LightComputer Hardware Technician (Internship) Kansas City, MO Aug 1999 - Jan 2002 Diagnosed and repaired computer systems, ensuring consistent optimal performance and delivering technical support to staff. Contributed to the troubleshooting and resolution of over 300 hardware issues, attaining a 95% success rate in system recovery and customer satisfaction.Hickman Mills C-1 School DistrictNetwork Engineer/ Sr. Technician Kansas City, MO Sep 1998 - Dec 2001 Led the overhaul of network infrastructure, enhancing system performance and stability, and delivered advanced technical support to maintain uninterrupted operations. Developed and implemented a scalable network solution for over 5,000 users and devices, ensuring near-perfect uptime through comprehensive monitoring and redundancy measures. EducationJohnson County Community CollegeProject Management Kansas City, KS Aug 2024Central Missouri St. UniversityBSBA, Computer Information Systems Warrensburg, MO Dec 2004 CertificationsScrum Master Scrum Alliance 2024SkillsCompTIA A+ Certified, Oracle SQL, SQL Server, McSe 2000, Linux System Administration, Windows Server 2000-2022, Windows Home/Pro 3.x-11, Microsoft 365, SaaS, IaaS, Bomgar, Osx, Ubuntu, Novell 2.x-4.11, Puppet, VMware, Project Management, Technical Understanding, Information Analysis, Expertise in IT Infrastructure, Knowledge of Data Management, Problem Solving, Leadership, Excellent Communication, Teamwork, Garfana, Technical Writing, E-Learning Creation, Training, Strategic Planning, Scrum Master, System Analysis, Cloud Computing |
