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Click here or scroll down to respond to this candidateCandidate's Name
Raleigh, North Carolina | Telephone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE | LinkedIn:LINKEDIN LINK AVAILABLE senior Project & Operations Manager - healthcare & Telecom sectorBS (Industrial Engineering), PMP and Agile Certified, Multiple-AwardWinning, Senior Manager of Global Wireless Project Delivery, with more than20+ years of large-engagement experienced in fulfilling critical corporateobjectives, directing cross-functional project teams and leading complexwireless telecom projects from conception to deployment for industryleading organization such as Ascom Wireless, Cisco Systems, MotorolaMobility, and Ericsson/Sony Ericsson.Experience includes, serving for 11 years as Regional EngineeringService/Technical Product Marketing Manager for Ericsson in Raleigh/Durham,North Carolina, with responsibility for managing a $1.2 million budget and6 direct/11 indirect reports across 4,000+ sales locations and 300+authorized multi-level repair facilities that accomplished the following 3items: 1) Increased in 2 years overall customer satisfaction by 25%; 2)Retained more than $500,000 in at risk product quality revenue; and 3)Received 3 awards for outstanding contributions. project delivery managementConducting In-Depth Organizational Needs Assessments | Ensuring DataIntegrity | Instituting Cost Reductions |Technology Evaluation & Selection | Aligning Projects with StrategicBusiness Objectives | Delivering Operational EfficiencyImprovements | Exceeding Service Level Agreements | MultipleProgram/Project Management | Network Design/Utilization career highlights > Managing a Large-Scale System Migration: Entrusted by senior management with managing a 10-member Agile Project Team over a 30-month period that created and launched a new mechanized global delivery and data solution (using ServiceNow) for the CISCO migration and support system. This system allowed CISCO to capture all renewable products before the end of the product lifecycle to offer extensions to the current contract, thereby generating annual un-forecasted demand of more than $289 million in potential revenue. > Instituting a Wide-Array of Cost Avoidance Measures: Managed a team of 6 remote Sony Ericsson Regional Engineers to address quality returns and improve customer satisfaction. Personally, created a 'rapid response' methodology program designed to proactively capture and correct product quality issues in the North American market with major partners (AT&T, T- Mobile, Verizon, and Sprint), which proved instrumental in yielding a $1.86 million cost of avoidance. > Achieving Multi-Million-Dollar Revenue Growth: Implemented a product launch strategy, at Ascom Wireless, by providing an 'All in the Box' solution during the COVID and Global Supply crisis. This simplified buying process for the customer, which enabled the organization to pivot and continue to sell the next generation of products. Consequently, this enabled Ascom to exceed projected annual mobility sales by $3.3 million, which led to driving supplemental sales revenue streams with their software and hardware verticals. > Reducing Cell Tower Construction Times: Led a team of 10 construction subcontractors as the Senior Wireless Implementation Engineering Manager at Ericsson, which built 152 cell tower sites in the North/South Carolina markets for Verizon within an 18-month time period. Accomplished 30 days under schedule and $1.26 million under budget by utilizing my patented design of a standard generic format for construction that significantly reduced the entire process from 45 to 30 days per site coupled with a material cost savings of $18,000 per site. What Others say"If you are looking for someone to provide professional customer support,who has high integrity, intestinal fortitude, enthusiasm then Jack is whoyou want on your Team. I had the pleasure of working with Jack for manyyears while he was my contact in a service management role, and he wasalways on top of his game. Jack without a doubt is an asset for any largecapacity logistics team or account management team. I am positive Jack willbe successful in whatever he chooses to pursue." ...Brent Gorman, Consumer Supply Chain & Global Logistics Manager at AT&T"Jack is a highly effective and experienced reverse logistics servicemanager. He promptly addresses problems, and provides effective solutionsto issues affecting service to our customers. Jack is reliable andconsistent, and he is adept at providing the high-level of customer servicethat our company expects from our first-class suppliers." ...Dana Moorehead, Senior Logistics Vendor Manager at AT&T key COMPETENCIESForming & Leveraging Vendor Alliances | Exceeding Key PerformanceIndicators (KPIs) | Project Leadership byExample | Managing Service Level Agreements | Conflict/Dispute Resolution |Implementing Technical Process Improvements |Multi-Million-Dollar Budget Management | Resource Allocation & Optimization| Mobile Devices | Contract/Supply Chain ManagementCandidate's Name
Page 2 of 2Telephone: PHONE NUMBER AVAILABLE | Email: EMAIL AVAILABLE professional experience & achievements|Ascom Wireless ( www.ascom.com/north-america/ ( Raleigh/Durham, North Carolina ( ||2019 to Present ||(Provide mission-critical, real-time solutions for highly mobile, ad hoc, and ||time-sensitive environments) | Senior Product Manager, Healthcare Platform Solutions - Scope of duties consist of playing a key manager role in successfully launching a wide- array of new products for mobility healthcare solutions. Demonstrated track record of exceeding business and operational objectives in terms of pricing, promotions, and established corporate delivery targets. > Successfully orchestrated and launched within 42 months, 12 new next- generation mobility products, purpose-built for the healthcare mobility segment and platform solution.|Cisco Systems ( www.cisco.com ( Raleigh/Durham (RTP), North Carolina ( 2015 to 2019|| ||(Cisco develops, manufactures, and sells networking hardware/software, IT ||telecommunications equipment) | Senior Program Manager, Global Service Delivery Enablement - Primary duties focused on designing business solutions addressing customer product lifecycle challenges. Additionally, deployed multiple advanced ServiceNow Worklflow Processes improving TAT by 5 days. > Championed a new project management program strategy enabling the Supply Chain Team to improve the Turn Around Time (TAT) 5 days by incorporating last day of service, warranty, product returns, and lifecycle measurements into one simple system solution.|Data Direct Networks (DDN) ( www.ddn.com ( Raleigh, North Carolina ( 2012 to 2015 ||(Supplies the most efficient performance in the industry, helps you unlock all the ||capabilities of your data-storage infrastructure) | Senior Operations Program Manager, Big Data and Cloud Solutions - Responsible for managing operations of OEM partners, global channel sales, and major direct accounts, thereby ensuring products were delivered with shorter sales cycles by 15 workdays. > Established a 'Certified Parts Program' providing refurbished part options for the long lead time components but at a better cost and price for the organization and customer, which proved instrumental in yielding untapped revenue potential of ~$305,000 annually.|Motorola Mobility ( www.motorola.com ( Raleigh, North Carolina ( 2009 to 2012 ||(An American consumer electronics manufacturer primarily producing smartphones and ||other mobile devices running Android) | Senior Key Account Manager, Mobile Device Logistics - Charged with implementing product lifecycle performance measures to ensure competitive market advantages, seamless product deployment, and simplified customer exchange processes. > Created an internal living document for product life cycle trends, tracked returned daily by adding contractual reverse logistics supply penalties. Consequently, realized $8.8 million annual cost avoidance savings with AT&T.|Ericsson/Sony Ericsson ( www.ericsson.com ( Raleigh/Durham (RTP), North Carolina ( ||1998 to 2009 ||(Creating game-changing technologies and services that shape our future - that's ||what we do) | Regional Engineering Manager/Technical Product Marketing Manager, Sales & Marketing - Responsibilities included managing 6 remote regional field engineers that generated solutions to 4,000+ sales locations and 300+ authorized multi-level repair facilities. > Improved overall customer satisfaction 18% and drove down the cost of poor quality 8% by developing and deploying a new reverse logistics diagnostic in the field program. academic credentials Bachelor of Science, Industrial Engineering The University of Alabama, Tuscaloosa, Alabama Master of Science (12 hours completed ) North Carolina State University, Raleigh, North Carolina |
