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                               Candidate's Name
           Street Address  ? PHONE NUMBER AVAILABLE ?                         EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional, able to provide timely and  accuratedata  to  ensure  reimbursement  for  patient  services.  Follow   policies,procedures, and  guidelines  to  ensure  consistent  quality.  Maintain  andassure patient privacy and confidentiality.    .  Ultimate  Medical  Academy  -   HIPAA   Essentials   for   Healthcare      Professionals Certificate.    . Strong time management skills with ability to establish priorities  to      meet timelines.    . Demonstrate dependability by meeting deadlines and being reliable.    . Provide customer service in  a  professional,  timely,  and  efficient      manner.    . Communication Platforms - Zoom, Skype, Google Meet, and MS Teams.    . Microsoft Office Applications - Word, Excel, Outlook, and  PowerPoint;      Type Speed: 26 WPM.[pic]                             KEY QUALIFICATIONS Medical Billing ? Accounts Receivable ? Collections ? Co-Pay ? Deductibles                            ? Co-Insurance ? EOBs     Revenue Cycle Management ? Posting Payments ? Government (Medicare &                       Medicaid) ? Third Party Payers     Electronic Health Records (EHR) ? Electronic Medical Records (EMR)      Managed Care (HMO ? PPO ? POS) ? Workers Compensation ? Insurance                  Verification ? Insurance Claim Processing    CMS 1500 ? CMS 1450 (UB-04) ? Front Office Operations ? Medical Office Procedures ? Scheduling ? Medical Terminology Anatomy & Physiology ? HIPAA            Compliance ? Medical Coding (ICD-10-CM ? HCPCS ? CPT)                                    [pic]                                  EDUCATION  Ultimate Medical Academy | Associate of Science Degree - Medical Billing                              and Coding, 2024                                    [pic]PROFESSIONAL EXPERIENCEFedEx             Ground             -             Ellenwood,             GA04/2022 - PresentPackage Handler    . Load and unload freight and scan and sort freight within the facility.    . Ensure materials are properly placed on conveyer belt.    . Document total packages and troubleshoot monitors and equipment.Gazelle         Logistics         LLC         -         Atlanta,          GA10/2022 - 01/2023Delivery Associate    . icked  up  and  delivered  freight  according  to  company  rules  and      regulations and followed traffic and safety guidelines.    . Planned daily schedule based on customer needs and delivery deadlines,      and prepared, loaded, and organized truckload to service accounts.    . Provided highest level of customer service by  meeting  deadlines  and      communicating in a professional manner.Alorica                  -                   Jonesboro,                   GA08/2020 - 07/2021Call Representative - Remote Call Center    . Supported customers as first  point  of  contact  via  inbound  calls,      identified  customer  needs,  provided   information,   and   answered      questions regarding unemployment benefits and appeals.    .  Gathered  information,  investigated  customer,  resolved   escalated      issues, and updated account data.    . Documented call activity, complied with policies and  procedures,  and      abided by HIPAA guidelines to ensure privacy.Rainbow                   -                   Atlanta,                    GA11/2019 - 01/2021Sales Associate / Customer Service    . Trained new hires and provided excellent customer service with  active      listening to determine customer needs.    . Interacted with  customers,  sold  and  upsold  merchandise,  answered      questions regarding products, recommended, selected, and helped locate      best product to  match  customer  needs,  checked  in  shipments,  and      handled inventory.    . Operated cash register, scanned merchandise,  accepted  payments,  and      ensured accuracy of cash drawer.    . Worked as part of a team and interacted  with  diverse  customers  and      staff members.