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| | Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE PHONE NUMBER AVAILABLESkillsEducation Diploma Charter Oak High School Covina, CA. Actively engaged as a Teacher's Aide, English Tutor, and Career Center Assistant Certificate in Foundations of Project Management Coursera Associates Degree in Computer Science Baton Rouge Community College Work HistorySaaS Platform Specialist Sago Inc. Iselin, NJ January 2020 to February 2024 Spearheaded the coordination and oversight of major, in-facility events and projects. Achieved seamless execution and usable insights and an improvement in client satisfaction. Worked with Ops Team and Developers to innovate and maintain a Mobile Ethnography App. This included product development and testing of new releases. Created working solutions to allow for projects that use a variety of research methodologies. Innovated Client presentation materials. This included creating engaging PowerPoint presentations to enhance sales pitches that contributed to an increase in Client acquisition. Orchestrated and conducted live product demos upon request. Researched potential clients via Salesforce or Web to better tailor presentation content to Client needs, which bolstered project understanding and satisfaction . Managed help desk webpage and user knowledge base for a mobile ethnography app(QualMobile). Managed a team of remote workers. Created new workflows and processes that drastically reduced the number of help tickets in queue.Facility Manager Atlanta Out Loud Brookhaven, GA February 2008 to November 2019 Overhauled facility operations and A/V equipment with top-notch maintenance and efficiency. Reduced operational costs and improved Client experience. Developed and enforced management strategies that enhanced facility functionality and safety, resulting in a decrease in incidents. Acted as the primary liaison for Client concerns, resolving issues swiftly and efficiently, which enhanced Client retention. Participated in all aspects of a Market Research facility, including Recruiting, Project Management, and Client Services.Recruiting Hospitality Office Management Facility Management Clinical Study Lead Digital ResearchSupport & DevelopmentProject Management Microsoft OfficeCorel Graphics Suite Jira Help Scout SlackAzure Data Studio Team Collaboration SQL Salesforce AWS Tech Support Client Service Trello |