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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, Florida PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedIn: Candidate's Name
Resume SummarySAFE and CSPO certified Agile business /UAT analyst with 10 years of experience in IT across Health Care, e-Commerce, and Banking domains. Experienced in leading on-site and offshore teams with an in-depth knowledge of Agile, scrum and Kanban methodologies in driving migrations, integrations, design process improvements and enhance user workflows in SDLC. Proficient in creating Business and functional requirements; Integration and User Acceptance Testing and Test Data collaboration. Accomplishments Increased speed to market on a healthcare integration project (Find Care at CVS Health) for Medicare population by 15% Boosted customer service ratings by 34% by developing process improvements and user workflows at CVS Delivered an increased quality percentage by 33% by effective defect management initiatives Increased quality of health care IVR experience (Member call flow) to >98% by testing initiative improvement program Established Dress rehearsal procedures for pre-prod (near-real time) validation @ Bed Bath and Beyond and CVS Generated reports for Vendors in SAP for analyzing sales transactions and trends Business Analyst & UAT Lead CVS Health Feb 2019 - Current Project SummaryGPS (Guided Personnel System) is an integrated front end user application that aimed to be a one-stop shop for the insurance call agents to assist the wide caller group. It is focused on transforming CVS Healths customer-service via SPOG (Single Pane of Glass) approach designed to create a unified customer service experience, across multiple channels and business units, by accessing the same data. This will enable CVS in creating a journey-centric customer service across multiple LOB and user groups across different phases of member association Pre-Care & Post-Care. Responsibilities -Business Analyst/UAT Lead March 2021 - Current Collaborating closely with business and IT stakeholders to refine work intakes, develop business requirement documents and create features and User stories Facilitating multiple sessions with the IT and business stakeholders to identify the dependencies and risks Assisting the Product team in creating the roadmap by providing the timelines from the stakeholders Prioritizing teams product backlog based on business value and timelines Overseeing the entire product deployments from vision/creation to rollout/delivery Creating and maintaining advanced documentation, training guides to help streamline user experience Presented timely solution demos to the business partners to ensure the delivery of business value and meet SLA Conducted Joint Application Development (JAD) sessions with stakeholders throughout the project to resolve open issues. Performed UAT to sign off on the DoD along with the product team ahead of each planned production deploymentResponsibilities Test Lead Feb 2019 - March 2021 Was responsible for identifying risks and dependencies with other teams during PI planning within the scrums Managed onsite and offshore teams for project deliverables ensuring an excellent collaboration to deliver a quality product Responsible for End-to-End system integration testing of the Salesforce application with various legacy systems using REST by SOAP Conducted defect triages, causal analysis and retrospections Worked on Salesforce.com Standard objects, Account, Contact, Activities and workflows, validation rules and role-based UI creationUAT Lead Bed Bath and Beyond July 2018 to Feb 2019 Project Summary:The legacy item entry system PIM, replaced by STIBO PDM An initiative toward creating an enterprise- wide product/item master that looked into enhancing the journey of an item from inception (item creation) to delivery (digital product in the UI space). The new system (item management and Digital merchandising) envisioned to streamline enterprise item data on single platform enforcing uniform item set up and maintenance processes.Responsibilities: Responsible for complete product development lifecycle including requirements, architecture, prototyping, design, UI/UX, development, testing, production releases across fast-paced environment. Maintained and updated SAP, reports and trackers such as Vendor Master, Expense reports. Closely involved in epics around workflows including product onboarding, web product creation, inventory management, Compliance and governance. Led, Feature grooming, requirement gathering sessions with Business and Technical teams Involved in PI planning to sort out dependencies on cross functional teams (Ex: Inventory management, Content Management) for spreading out the iterations using RTC Implemented RAID logs to discuss Risks, Assumptions, Issues and Dependencies for clear visibility Conducted brown bag sessions and literacy programs to receive feedback for product enhancements and releases Responsible for managing the accesses and permissions across multiple user groups Led a 16-member testing team, spreading across the integration and UAT Created mapping documents, delivered demos, presentations and training sessions for multiple user groups Dress Rehearsal post UAT sessions to ensure the code migration is validated in Pre-Prod environment (near-real time) Translate the business KPIs into HANA models. Experienced in performing HANA migrations to Client. Test Analyst Wells Fargo July 2010 to June 2015Project Summary:FSA (Financial Statement Analysis) and OSAR (Operation Statement Analysis Report) processes envision to streamline the analysis procedures and deliver accurate reports to facilitate most accurate loan sign off on the commercial properties.Responsibilities: Responsible for reviewing financial statements for commercial mortgage properties to generate OSAR reports by analyzing operational reports, rent roll, tax, CAPEX figures and calculating debt service amount Authored the process manual for Financial Statement Analysis Partnered with the project managers, LOBs, tech writers on regular intervals to ensure the process maps, procedure manuals are updated Lead and coordinated onsite and offshore testing teams Worked as the project coordinator for the Commercial Mortgage Servicing team managing 20+ internal projects simultaneously Responsible for training and KTs across multiple pilot teams steered the commencement of 2 processes - Financial Statement Analysis and Rent Roll Analysis- at new location Worked closely with several key stakeholders to identify unique business solutions building and establishing lasting professional and personal relationships Certifications:SAFe Teams; CSPO (Certified scrum Product Owner) 001669034 Core Skills:Scrum and Kanban methodologies, Product Launches, Sprint Updates, MIRO, A/B Testing, Backlog grooming, Tosca, SQL, SOAP, REST, Selenium, Java, RTC, RQM, JIRA |
