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EMAIL AVAILABLEPHONE NUMBER AVAILABLESummary:11+ Months of experienced in financial environment.11+ Months of experienced as financial consultant for Loan/financial loans.2.8+ Years of experienced in high volume call center environmentExperienced in financial loans, Personal loans, Money orders and related documentsProficient with MS Office Word, Excel, Outlook, PowerPointFirst Aid / CPR TrainedExcellent communication and interpersonal skills.Professional Experience:SummaryExperienced Internet Repair Agent with a background in customer service and technical support. Seeking a work-from-home position to leverage skills effectively.ExperienceInternet Repair Agent 2023-Responded to customer inquiries via phone and email, resolving technical issues promptly.Escalated complex issues for efficient resolution.Achieved a 95% customer satisfaction rate through effective troubleshooting.Business Manager, St. Gales Assisted Living Facility 2020-2022Managed medical records, staff licenses, and data entry processes.Documented service impacts and maintained accurate consumer records.Ensured consistent service delivery across the facility.Customer Service Representative, 24/7 Intouch Call Center 2014-2018Processed online orders efficiently, ensuring high levels of customer satisfaction.Maintained productivity and quality standards, adhering to regulatory guidelines.Handled high call volumes with expertise, contributing to a 20% increase in customer retention.Education:Buchtel High School