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Candidate's Name  3122 Henry StreetGreensboro, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEDoorDash, NC  Delivery DriverJuly2020 - PRESENTEfficiently manage 30+ daily deliveries, enhancing customer satisfaction and timeliness.Meticulously maintain delivery accuracy, ensuring all orders are fulfilled correctly. Provide exceptional service, helping customers with queries and ensuring a positive experience.Spectrum, NC  Technical SupportJan2022 - Jul 2022 Provided Tier 1 technical support to Spectrum.customers Troubleshoot and resolve cable and video service issues Managed billing and account inquiriesMaintained departmental productivity and quality standards. Resolved tech issues, enhancing customer satisfaction and reducing call times.Gibarco Veeder-Root, NC  Tier 2 Help Desk Technical SupportJan2020 - Jul 2022Delivered operational and technical support for Gilbarco products Managed and dispatched authorized service contractors Monitored and resolved daily tasks and alarmsHandled customer emails efficientlyMaintained department guidelines for call quality and audit process Resolved daily tech issues, enhancing system reliability for major oil clients.UnitedHealthCare, NC- Claims ProcessorJun2016 -Decl 2017Conducted comprehensive insurance data analysisManaged efficient data entry tasksHandled insurance claims reimbursements with precision. Decided on claim processing or denial based on set criteria. SKILLSManagementCustomer serviceTechnicalTroubleshootingProblem SolvingTime ManagementCommunication skillsQuality AssuranceBilling ManagementProductivityEnhancement.AWARDSWhos who of High SchoolStudentsLeadership AcademyGraduate. Ensured compliance with industry standardsStreamlined claim processing, ensuring accurate data entry and timely reimbursementsAmerican Express, NC Customer Service Professional, Aug2009 - Jun 2011Achieved extraordinary results in customer satisfaction Effectively balanced speed and quality in service delivery Transformed customer care environment through innovative strategies Enhanced customer satisfaction by efficiently resolving account queries at American Express.Maintained high-quality customer interactions, ensuring attention to detail in fast-paced environmentEDUCATIONBrittain Academy, NC High School Diploma.4.2 Cumulative GPASouther University of New Hampshire, NHPsychology Degree