| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY15 years' experience in leading fast-paced operations, while promoting change, profitability, and continued growth; and maximizing productivity, efficiency, quality and Operational cost. Seasoned Operations Supervisor with a proven track record at Kenco, enhancing team productivity and safety through effective administrative management and HAZMAT handling. Excelled in performance monitoring and evaluation, achieving significant improvements in key performance indicators. Skilled in fostering high- performance teams and streamlining operations for efficiency. Trained on Red Prairie, Bule Yonder, SAP,Scale, Word, Excel, PowerPoints, Etc. SKILLS & ABILITIESAdministrative Management - Key Performance Indicators (KPIs) Hiring and onboarding - Performance monitoring and evaluation Briefings and debriefings - Improvement strategies HAZMAT handling - Call center experienceAppointment Scheduling - Strong OrganizationClient Relationship Building - Data entry proficiency Workload Management - Policy Adherence demeanorCalendar Management - Dispute ResolutionBilling Inquiries - Customer service excellenceAttention to Detail - Self-MotivationMicrosoft Office - Problem-SolvingTeamwork and Collaboration - Professional telephone EXPERIENCESr. Inventory Analyst Social Circle, GaKenco Logistic 6/24- CurrentEfficient and detail-oriented Inventory Analyst with expertise in managing and optimizing inventory levels to ensure smooth operational workflows. Proficient in analyzing inventory data, forecasting demand, and implementing strategies to minimize costs while maximizing product availability. Key Responsibilities: Data Analysis: Analyzed inventory trends and sales data to forecast demand and adjust inventory levels accordingly, reducing stockouts and excess inventory. Reporting: Generated detailed reports on inventory metrics, turnover rates, and stock levels to inform management decisions and improve inventory strategies. Supply Chain Coordination: Collaborated with suppliers and internal teams to ensure timely replenishment and resolve any issues related to inventory shortages or surpluses. Process Improvement: Identified and implemented process improvements to enhance inventory accuracy, efficiency, and overall supply chain performance. Customer Service Scheduling Specialist Social Circle, Ga Kenco Logistic 12/23- 6/24 Trained and guided team members to maintain high productivity and performance metrics. Followed facility directives and standard operating procedures to achieve safe and timely operations. Assisted customers with special requests and last-minute changes, maintaining flexibility and adaptability under pressure. Facilitated clear communication between customers and service technicians, improving appointment punctuality and overall experience. Managed high call volumes during peak periods without sacrificing quality of service or response times, demonstrating excellent multitasking skills under pressure. Coordinated closely with other departments for seamless integration of services across various touchpoints throughout the customer journey. Submitted requests and changes into scheduling system and created accurate customer service schedules. Followed up with customers about resolved issues to maintain high standards of customer service. Investigated and resolved customer inquiries and complaints quickly. Sr. Allocation Analyst Jefferson GaKenco Logistic 04/15 -12/23 Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness. Motivated and trained employees to maximize team productivity. Handled customer complaints, resolved issues and adjusted policies to meet changing needs. Implemented seasonal markdowns and promotional pricing strategies, optimizing inventory turnover rates. Optimized inventory levels across multiple distribution centers, reducing carrying costs and improving order fulfillment times. Utilized SAP to check inventory levels and determine if there was sufficient merchandise to drive sales. Operations Supervisor Jefferson GaKenco Logistic 09/15 - 03/20 Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Encouraged and promoted ideas aligned to business needs and benefits. Directed product flow and informed management of delays and challenges, as well as suggested resolutions. Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members. Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly. Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations. Documented transactions, orders and expenditures to gather sales data and forecast financial needs. Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit. Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team. Compiled training materials for new employees and tracked skill development. Analyzed department metrics and performance and reported findings to management. Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules. Oversaw logistics coordination for seamless transportation of goods between various departments and locations.Shipping and Receiving Lead Jefferson GaKenco Logistic 09/13 - 09/15 Pulled, verified, and packaged items for shipment. Maintained positive relationships with representatives of UPS, FedEx, USPS, and DHL shipping companies. Prepared shipping documents and invoices, processed payments, and fielded client questions. Orchestrated routing by producing accurate shipping documentation and package labels. Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success. Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.EDUCATIONEmpire Beauty School Harrisburg 07/13Susquehanna Twp High School Harrisburg 06/06 |
