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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienceBACKUP COORDINATOR INBOUND OUTBOUND NESTLE MAY2023-MAY2024 CHECK INFORMATION ABOUT TRACTOR FOR INBOUND AND OUTBOUND PUT IN CORRECT PLACE REPORTING TO SUPERVISOR ANY WRONG CASE PLANNING SPECIALIST GXO LOGISTICS NOV2020-NOV2023 Responsible for ensuring operations workload is provided in a timely manner Reporting to operations on daily workload and productivity Work closely with management on reconciliation of old/stuck orders pending to be shipped Provided customer service to ensure orders shipped on time MATERIAL HANDLER XPO LOGISTICS JUNE 2020 OCT 2020 Responsible for receiving freight and locating to stock Adhered to all quality standardsEXECUTIVE & ACCOUNTING NESTLE JAN 2015JAN 2017 Monthly reporting for Damascus, Homs, transportation, Stock and insurance Assisted in supporting the management team and provided coverage in absence Moving stock between DC to achieve sales target Issued insurance contract for SKUs moving Participate in preparing the sections yearly budget as per the company's goals and corporate objectives. Responsible on Damascus and Homs DC in all works CUSTOMER SERVICE NESTLE MAR2008JAN2015 Ensured implementation of all SOPs & reporting in a timely manner. Conducted daily review of O2C E2E process with GD & MH teams in respective DC & come up with action plan to resolve pending issue and report the agreed action plan in a daily basis after the meeting. Make random check for warehouse stock and report the results to the concerns persons in the DC & Head office. Apply the finance SOP's related to the payments & T&E process & report the exceptions to the concerns persons in the Head office. Collect all types of payments from customers & sales team CUSTOMER SERVICE SUPERVISOR AT SYRIATEL CO AUG 2000-MAR 2007 Supervise POS daily workflow, distribute tasks and monitor staff's performance and randomly check related documents on daily basic Ensure that Managements messages/notifications are shared and received in a timely manner. Lead, develop, and motivate team members to reach ultimate performance, and achieve Corporate, Department, and Unit objectives. Provide manger the necessary report Retraining all employee to reach the best performance. Building a healthy work atmosphere. Evaluate employees.Skills & Abilities Work well under pressure Understand the business environment Show initiative Problem solving Advanced user of Microsoft Office Bilingual (English and Arabic)EducationHIGH SCHOOL 1991 SYRIALEAD SKILL 2022 GXO UNIVITRSTYMS EXCEL 2005 SYRIATEL ACADEMYMS ACCESS 2005 SYRATIEL ACADEMYSUPERVISOR SKILL 2005 SYRATIEL ACADEMY |