| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLE12 years experience in office administration, customer development and retention, marketing and providing exceptional customer service; skillful management of difficult or highly emotional situations, responding promptly to customer needs, soliciting customer feedback to always improve serviceProficient handling of multiple projects with ease always performing strict adherence to time and budget restraints, responds to urgency of tasks, highly capable in prioritizing dutiesProficient use of Microsoft Office, Windows, MS Office, Internet, Excel, Publisher, Rent Cafe, YARDI, Call Experts, Resident Check, Gracehill Training and OneSite, Oracle/NetsuiteProven abilities of leadership in scheduling and supervisionCROSS TECHNOLOGIES-Service Coordinator/Office Administrator for Charleston calibration lab 2023-2024Working with Managers, Technicians, vendors, customers and development of new customers to provide calibration solutions and products.Shipping/Receiving, preparing quotes, invoices, coordinating multiple processes to ensure proficient and effective distribution of products.Utilizing several on-site, Oracle-NetSuite, and off site computer programs to process daily workplace activities.PANTHER PROPERTY MANAGEMENT- 2021-2023Leasing/Marketing Specialist Brand new, lease up 347 multi-family unit community.DRUCKER AND FALK PROPERTIES 07/2017-2021Leasing and Marketing Coordinator-Floater position- provide leasing and marketing for 3 properties.Greet guests and provide them with exceptional on-site experience; setting us apart from our competition, working with vendors and others in the property office; quick response handling of all concerns in timely and professional mannerConsistently maintaining 97.4% occupancy and 100% pre-leased apartmentsAdminister leases on each apartment; showing appropriate size apartment needed to prospective tenant, gathering and reviewing all required paperwork, preparing tracking & recordkeeping reports, performing routine audit checks (insurance, supplemental income, etc.)Assist with managing tenant relations and coordinating requests for repairs and maintenance.Strong working knowledge of computers; software programs: AMSI, YARDI, Call Max, Text Call OneSite, Resident Check and Pop CardHandle and respond to all incoming calls, text messages, leads; direct calls, take messages-follow up on each text, email or web leadsPerformance Management, facilitation and communication with maintenance- follow up on work orders, close out all completed work orders. Administering marketing reports as requested by managementWalk units; inform maintenance as to condition or concerns of each apartmentHave maintained high conversion rate; from booking appointments, tours that generate leasesPre-screen, qualify and complete all paperwork for submission to compliance for move-inConduct all functions of leasing to close sale and upsell where necessaryGenerate new leads, conduct tours, build files and submit daily and monthly reportsSchedule appointments with tenants, prospective tenants, post notices for the community, address all questions and assist with application processActively maintain marketing sites and monitor follow upsCAPREIT MANAGEMENT GROUP 07/2016-07/2017Leasing Manager for Tax Credit CommunitySTONEMOR PARTNERS- On-Site Property Administrator 03/2015-07/2016Property Manager for perpetual care 26-acre cemetery in Moncks Corner, SC.Daily administrative responsibilities ranging from answering and returning calls and emails, greeting guests, AP/AC duties and payments of invoicing and preparation of daily, weekly, monthly reportsResolution of major customer complaints from prior administrative staff. Converted 75% of customers to a more positive and hospitable experience, resulting in more repeat and higher satisfaction rate of providing exceptional customer service.Work with vendors, schedule work orders, maintain communication between vendors, corporate and customersOral communication; speaking clearly and persuasively in positive or negative situations, Listening and getting clarification, accomplishing positive resolutionsSuccessful ability to establish and maintain local maintenance staff; instead of always waiting for central maintenance to handle daily responsibilities at cemetery.Manager for cemetery- assisting families and funeral home directors making final arrangements; preparing contracts, interments, collecting monies and administering all duties pertaining to opening and closing procedures for the deceasedFull charge of accounting, entering data into several cemetery software programs. Keeping accurate and comprehensive filesSuccessful ability to establish and maintain local maintenance staff; instead of always waiting for central maintenance to handle daily responsibilities at cemetery.TRIDENT LITERACY- Education Site Manager, Charleston City 04/2013-2015Strategic planning & execution of program performance measures for ABE, Pre-GED, and GED studentsCultivating and managing customer relationships between local businesses and workforce development of recently certified students. Administered Work-Keys programEDUCATIONGraduate Studies, Towson University, Towson, MarylandBA, Education/English, College of Emporia, Emporia, Kansas |
