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Click here or scroll down to respond to this candidate2218 N Dr Martin Luther King Jr Drive Apt A25Milwaukee, WI Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
OBJECTIVETo obtain work where I can carry out with the aim of alleviating the conditions of those in need of help or welfare.EXPERIENCEWalgreens, Milwaukee WI Centralized ServicesDecember 2022 August 2023Implement direct patient care programs, including but not limited to Medication Therapy Management programs, Immunization Services, and Payer and Pharma Adherence & Clinical Programs.Help ensure area Pharmacies adhere to regulatory compliance, standard operating procedures and FDA regulations.Provides expertise, resources, education and support to pharmacists and field leadership.Conduct data and clinical reviews.Review drug histories and patient profiles to ensure proper and safe drug therapy.Provide individualized patient/provider consultation.Responsible for all questions, dialogues, and issues which relate directly to patient therapy.Provide clinical consultation and knowledge to patients, doctors, and insurance plans as needed.Adhere to company policies and procedures including all HIPAA guidelines/regulations.Ensure compliance with federal, state, and local pharmacy laws.LGC Hospitality Staffing, Milwaukee WI HR Staffing ManagerJune 2022 - November 2022Oversee personnel and daily operation.Managing the hiring and on-boarding processEnsuring employees follow all policies and procedures.Assessing reports provided by the HR team, team leaders and operations managers to determine employee performance and training needs.Suggesting changes in policies and procedures based on employee and company needs.Researching compensation standards set by industry and governing bodies in order to create salary structures and administer employee benefits.Creating recruitment plans, interview schedules and evaluation standards in accordance with HR methodologies and labor laws.Supervising all HR activities, communications, reports, requests and documents created and received by the team.Attending interdepartmental meetings with other managers.Overseeing exit interviews and procedures.MHSI, Milwaukee WI Community Support WorkerApril 2022 - June 2022Use sensitivity in communicating.Advocate for patients.Participate in community outreach events.Maintain relationships with community based organizations, funders, state and county agencies.Enter data related to community outreach activity in the program database, and utilize various computer programs to access client data.Maintain caseload.Creating and updating client records and files. This includes preparing notes, case documents and reports.Gathering background information through client interviews.Accessing client needs and requirements and developing a support plan.Helping clients find the community services they need such as housing, employment, transportation, medical or legal help, and more.Responding to crisis situations and offering emergency shelter services.Meeting with clients periodically to assess their progress, discuss any difficulties they are facing, and offer solutions.MAXIMUS FSET, Milwaukee WI Case ManagerSeptember 2021 - April 2022Develop working relationships with participants and monitor engagement and progress.Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.Maintain accurate and timely case notes on all participants cases document activity participation.Share information about outreach and engagement efforts with project staff.Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.Follow-up with customers to ensure that their needs are met and questions and concerns are resolved.DOVENMUEHLE MORTGAGE, Brookfield WI Collection SpecialistMAY 2020 - SEPTEMBER 2021High call volume inbound and outbound calls.Maintain a knowledge base of current practices, procedures, and policies for each department within loan servicing.Collect on past due mortgage accounts. Offer advice, hardship assistance, loan mods, repayment plans, forbearance plans etc.Maintain a knowledge base of current practices, procedures, and policies for each Private Label client.Process payments, determine qualification and eligibility for payment arrangements.Gather knowledge of reason for default while following regulations and legislation. FDCPA certified.Charter Communications, Milwaukee WI Retention Sales RepresentativeJUNE 2018 - July 2019Retain irate customers.Save, sell, up-sell and re-sell the value of products and services.Properly aligning features, benefits and price with the needs of thecustomers.Adhering productivity to metrics.Compile reports for sales management.Negotiate with customers to renew and retain business.Analyze customers behavior to implement retention strategies.Concentrix, Milwaukee WI Technical SupportFEBRUARY 2016 - May 2018Troubleshoot cellular devices.Collect contact information.Identify problems, research answers.Guide customers through corrective steps.Follow up with customers and make scheduled callbacks when necessary.Maintaining client confidence by keeping their information confidential.Handle customers technical cases through phone calls and emailsEDUCATIONMATC, Milwaukee WI Human ServicesWalk By Faith, Milwaukee WI CBRF CertificationMaximus, Milwaukee WI Mandated ReporterADDITIONAL INFORMATIONVolunteer services at Northcott Boys and Girls Club. Volunteer services at Feeding America. Substantial training. Child welfare experience. SharePoint proficient. |
