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Title Customer Service Support
Target Location US-MO-Columbia
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PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPersonal Statement:28 years, I have shown successful experience in various professional environments both on a contractual basis and as well as an employee. The positions have include all aspects of office, computer administrative and customer support in many scenarios and situations.My passion is to work in an environment where there is team-building/playing and one that builds positive relationships with support, encouragement and goal setting to enable other to be the best that they can be professionally as well as ethically and morallyPersonal Strengths:I believe that I am a visionary leader as well as a team player and have the capability to motivate employees and office support staff in many arenas.I have a well-developed service-oriented personality with professional skills in customer service satisfaction and resolution of situations before they become problematic for the organization as well as clients/customers; I am detailed and organization minded as well as persistent and hard-working. I have a very high sense of moral and ethical behavioral patterns maintaining a balance between personal and professional life;Objective:Becoming a part of an organization to utilize my skills in multi-tasking, brainstorming, solving problematic situations and/or customer service or facilities or department management.Education History:Columbia College, Columbia, Missouri 1983-1984 Associate of Arts Business LawDePaul University, Chicago, Illinois 1989-1991 Paralegal Certification (ABA#631342)University of Phoenix (WIU Online) 2003-2005 Bachelor of Arts Criminal JusticeKaplan University, Chicago, Illinois 2008-2011 Seeking Masters Human and Behavioral Services emphasis Crisis ManagementGlobal University  formally known as Bureaun University  Springfield, MO 2001-2003Associate Theology  Licensed Pastoral 2013 and Ordained 2014Skills:Computer Software: Accounting: Arts, PM/PA, Peachtree, QuickBooks; Word Processing: Word, WordPerfect 5.0, 5.1, WordStar, Works for Windows, ProWrite, Etc.;Spreadsheet: Excel, Lotus 1-2-3; Marketing/Publishing: PowerPoint, Publisher; Main Operating System: XP, Vista, Windows 7, Lenox; Other Software: ProLaw Billing Software, Scan Files Profile systems and outlook. Typing: 100 Gross Words a Minute; Ten-Key: 12,000 KSPH (Key Strokes per hour)Accreditations:Big Brother and Big Sister of Mid-Missouri and Greater OmahaPSNC/GSNC Teacher Certification (Teen Challenge International)Love, Inc. Columbia, MissouriChristian Collation of Re-entry of Ex-offenders 2010  2016Accomplishments:Facilitated the opening of new mens residential facility which was to hold 22 men. Management included hardware and software installation, intake procedures and processes, marketing broadcast developing events to support grand-opening;Developed and coordinated Martin Luether King, Jr. Manifesting the Dream celebration  a hip hop concert with top recording artist targeting at-risk youth involved in gangs and with drugs in cooperation with The Crossings Prison Ministries, January 2010 in Columbia, Missouri;Effectively coordinated, implemented and validated Department of Insurance regulatory compliance and complaint procedures and processes in 1990-1991;Accurately and timely entered over 4000 patient registrations within record amount of time to effectively bill Medicare and Medicaid prior to Statute of Limitations running and in-turn saved St. Johns Medical Center 2 million dollars in claims.Employment HistorySPICUS Corporation/ENGLISH TONE  Manila, Philippines 2016 -CurrentOnline English Teaching  Korean StudentsIELTS Training and TeachingTeaching online education  Science, English and LiteratureTraining and accessing students from ChinaH.E.L.P. Ministries of Philippines and Southern Africa 2011  2016Director/FounderFounded and Directed ministry involving indigenous tribes in Philippines and Africa;Provided education in livelihood programs, farming;Wrote personal discipleship and leadership training manuals;Provided personal discipleship and leader training;Client Services - Teen Challenge of the Four States  Neosho, MOHired as intern in 2005Intern  Resident OversightMarketing/Administration Responsible for preparation and development of newsletter;Intake  Responsible for the file maintenance and hands-on intake procedures;Resigned 2007Client Services Management and Oversight Alabama Teen Challenge  Lincoln  Bay Minette Alabama2007 Transfer to coordinate new Selma Alabama FacilityLincoln, Alabama  Resident oversight with chapels, work duty assignments and administration;Bay Minette  GSNC/PSNC Certification and Teaching; writing resident contracts with counseling; and hands-on intake procedures as well as chapel services; Selma Alabama  Responsible for the oversight and setting up of new offices, internet, processes, and intake preparation; Resigned end 2008Client Services Manager Teen Challenge of the Midlands  Georgia2008 Hired as Onsite Facilities ManagerResponsible for the complete oversight of 60+ residents overseeing complete operation; Responsible for all scheduling of work assignments/chores and other processes; Responsible for the complete training of all employees for new certifications  PSNC/GSNCResponsible for all teaching PSNC/GSNCResponsible for all disciplinary actions and counseling processes  writing contractsResponsible for all intake of new residents;Responsible for majority of chapel services  on and off property;Resigned 2009Client Services Director Mercy House Teen Challenge  Georgetown, MississippiEarly 2010 Hired as Assistant DirectorAttended National Directors Meeting  Springfield, Missouri 2009Handled all aspects of Legal and medical processes with residents including probation and parole contacts;Responsible for all financial accounting accountability and records associated with regards rally and outreaches;Handled all management procedures with regards to discipline;Oversight of all hands-on intake coordination and processes;Coordinated all efforts and influences enablling facility to become TC Accredited in 2010. Resigned late 2010Chads Hope Teen Challenge  Manchester, KYHired 2015 as Operations Director after a year of communication with Director;Effectively developed plan to bring facility into alignment with TC Accreditation and to the next level financially and resident coordination processes;Developed plan and successfully achieved goals maintaining a positive resident rate and more structured environment;Coordinated all processes internally to a higher standard and simplified all matters of concerned;Developed training  teaching/logs and processes;American Service Insurance Company  Paralegal, Legal Claims Adjustor 1989-1992Philippines History:May 2010  June 2010  OM Philippines (Operational Mobilization)Dwight Moody Missions Organization  Worldwide;September 2010  March 2011  PCCI Philippines163 Services from Banaue to Leyte;Opened Up: H.E.L.P. Center  15 hour day operation of praise/helpsMarch 2011  April 2011Crusade World  Puduc, Pillar, Parien Estes La UnionMay 2011 - November 2011Educational Consultant  Y.E.S. (Yes for Jesus Bible College)Caba, La UnionProfessor: Pastoral Counseling, General Psychology, Evangelism, DiscipleshipNovember 2011  Crusades (Jesus Giver of Life Christian Church)Takawayan  Quezon Province;December 2011  January 2012 - Jesus Giver of Life Christian ChurchPersonal Pulpit ministry  Muntilupa City Putatan Manila;August 2013  December 2013  Y.E.S.ProfessorDecember 2013  September 2014Pulpit Ministry  Jesus Giver of Life  Pastor Rizaldy LayosaJanuary 2015  March 2015Set-free Soldier Discipleship Training  Kabankalan Church of ChristMarch 2015  PresentPlanning and Development  HELP Center of the Philippines  Bayugan CityPersonal Work:1. 7 Days of a Christian (As it related to 7 Days of Creation)Association of the 7 days of creation with the process of Christian walk2. Understanding and over-coming your GoliathsStudy of David and Goliath Conference for Youths3. Cross Street Evangelism  Extensive Study of last 7 days of Christ8 Scenes in 8 Days4. 10 ways to have success in life5. Healed without ScarsWeek Seminar on emotional, physical and spiritual deliverance6. Set-free-soldier Evangelism TrainingFour days of Discipleship training / 3 days of Practicum on streets7. Personal Book Publication  USA  October 2013Winning the War WithinKenya Africa History:November  January 2015  Revival Seminar 6 villages;Nation to Nation Glory Outreach Youth Conference and Dedication;Leadership Training and Church Organization and structure  Nation to Nation (Siritanyi Village);Nation to Nation Couples Seminar  2 days  Evaluation and Recommitment of MarriagesPulpit ministry  Total hours 130Personal Work: Dawning of a New Day  Proverbs 31 Church;

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