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Click here or scroll down to respond to this candidateCandidate's Name
Cookeville, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated Hospitality Specialist and Executive Head Housekeeper with over 10+ years experience, background in housekeeping and great organizational skills are exceptional. Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards, lots of wonderful history of successfully managing supplies and team assignments. Clear understanding of Choice and Wyndham and training in SynXis. Motivated to learn, grow and excel. Recognized consistently for performance excellence and contributions to success in Hotel industry. Dynamic and exible with unparalleled multitasking and team leadership capabilities with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. In-depth knowledge of the hospitality industry and business administration.Authorized to work in the US for any employerWork ExperienceDriverFedEx-Baxter, TNJune 2024 to PresentPreloader/Package HandlerUPS-Cookeville, TNOctober 2023 to December 2023DriverWHW Freight FedEx ground-Baxter, TNMarch 2023 to October 2023Front Desk Assistant/ Head Housekeeping Supervisor Baymont By Wyndham-Cookeville, TNMarch 2014 to August 2021Greeted visitors and customers upon arrival. Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities. Used internal software to process reservations, check-ins and check-outs. Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout. Issued room keys to guests upon check-in and answered questions regarding proper use.Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Answered customer telephone calls promptly and appropriately handled needs. Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.Collected room deposits, fees and payments. Took reservations over phone, in person and via computer for guests and provided conrmation information.Answered a multi-line phone system and greeted callers enthusiastically. Conrmed relevant guest information and payment methods to prevent fraud.Responded swiftly to room requests and other inquiries made via establishment website, email or phone. Prepared weekly employee work schedules for team members.Welcomed each new arrival pleasantly and conrmed reservations and identication.Oversaw fast-paced front desk operations and guests' needs at busy facility. Worked with front desk to respond promptly to all guest requests.Disposed of trash and recyclables each day to avoid waste buildup.Communicated repair needs to maintenance staff.Assigned housekeeping staff to specic shifts and room blocks based on abilities and daily requirements.Managed laundry, including sorting, washing, drying and ironing.Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.Maintained controls over expenses and inventory for optimal budget tracking.Kept building entryway glass clean and polished for professional presentation. Evaluated employee performance and developed improvement plans. Placed orders for housekeeping supplies and guest toiletries.Evaluated employee performance and recommended promotions, transfers and dismissals.Trained and mentored all new personnel to maximize quality of service and performance. Managed household staff while parents were away.Drove improvements to workow and room turnover with hands-on, proactive management style.Restocked room supplies such as facial tissues for personal touch with every job. Coordinated daily workow through task prioritization and concise scheduling.Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.Selected most suitable cleaning materials for different types of linens, furniture, ooring and surfaces. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources. Maintained required records of work hours, budgets and payrolls. Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment.Completed nancial tasks by estimating costs and preparing and managing budgets.Directed team of 10 personnel in a busy hotel with 88 rooms. Head Housekeeping SupervisorQuality Inn-Cookeville, TNMarch 2018 to May 2021Completed schedules, shift reports and other business documentation. Assigned housekeeping staff to specic shifts and room blocks based on abilities and daily requirements. Drove improvements to workow and room turnover with hands-on, proactive management style. Kept building entryway glass clean and polished for professional presentation. Restocked room supplies such as facial tissues for personal touch with every job. Worked with front desk to respond promptly to all guest requests. Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.Directed team of 10+ personnel in busy hotel with 144 rooms. Maintained controls over expenses and inventory for optimal budget tracking. Trained and mentored all new personnel to maximize quality of service and performance. Disposed of trash and recyclables each day to avoid waste buildup. Managed household staff while parents were away.Completed nancial tasks by estimating costs and preparing and managing budgets. Evaluated employee performance and developed improvement plans. Managed laundry, including sorting, washing, drying and ironing. Placed orders for housekeeping supplies and guest toiletries. Communicated repair needs to maintenance staff.Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment.Selected most suitable cleaning materials for different types of linens, furniture, ooring and surfaces. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources. Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.Evaluated employee performance and recommended promotions, transfers and dismissals. Coordinated daily workow through task prioritization and concise scheduling. Maintained required records of work hours, budgets and payrolls. Established workow processes, monitored daily productivity and implemented modications to improve overall performance of personnel.Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.Kept front ofce clean and well-organized to keep areas presentable for guests and maximize professional appeal.Oversaw ofce inventory activities by ordering and requisitions and stocking and shipment receiving. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.Head Housekeeper/ Front Desk AssistantComfort Inn & Suites-Cookeville, TNMarch 2018 to May 2021Answered customer telephone calls promptly and appropriately handled needs.Delivered top-notch administrative support to ofce staff, promoting excellence in ofce operations. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.Collected room deposits, fees and payments.Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.Handled payment and bill processing, change giving and payment collecting for guests.Received, screened and routed incoming calls.Reported facility and room maintenance problems to appropriate personnel for immediate remediation.Prepared weekly employee work schedules for team members. Prepared and distributed team-based communications to foster collaboration and enhance team morale. Maintained transaction security by verifying payment cards against identication.Used internal software to process reservations, check-ins and check-outs. Educated guests on hotel security features and instructed on important information regarding safety processes and procedures. Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment and shopping activities.Assisted other hotel personnel in various capacities including overseeing the entire front desk when manager was unavailable and handling purchases at gift shop when required. Welcomed each new arrival pleasantly and conrmed reservations and identication.Issued room keys to guests upon check-in and answered questions regarding proper use. Conrmed relevant guest information and payment methods to prevent fraud. Answered a multi-line phone system and greeted callers enthusiastically. Responded swiftly to room requests and other inquiries made via establishment website, email or phone. Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout. Took reservations over phone, in person and via computer for guests and provided conrmation information.Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Head Housekeeping Supervisor/Front Desk AssistantComfort Suites Hotel-Cookeville, TNMarch 2018 to May 2021Assigned housekeeping staff to specic shifts and room blocks based on abilities and daily requirements.Managed laundry, including sorting, washing, drying and ironing.Worked with the front desk to respond promptly to all guest requests.Disposed of trash and recyclables each day to avoid waste buildup.Restocked room supplies such as facial tissues for personal touch with every job.Communicated repair needs to maintenance staff.Evaluated employee performance and developed improvement plans. Trained and mentored all new personnel to maximize quality of service and performance.Managed household staff while parents were away.Kept building entryway glass clean and polished for professional presentation.Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.Drove improvements to workow and room turnover with hands-on, proactive management style.Placed orders for housekeeping supplies and guest toiletries. Selected most suitable cleaning materials for different types of linens, furniture, ooring and surfaces. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources. Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment.Picking Associate/forklift OperatorAmazon Fulllment CenterNovember 2015 to April 2017Moved boxes and organized aisles to open up oor space and enable forklift operators to move freely through the warehouse.Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.Entered package information into company's computer system.Reduced fulllment errors by using RF scanners to quickly pick items to proper bins.Checked inventory and selected products from specic locations based upon availability.Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued. Picked and packed order items.Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.Operated equipment such as pallet jacks and hand trucks to move heavy boxes. Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.Moved and lifted heavy loads of merchandise using Heavy equipment. Opening Manager/ Closing ManagerArbys Resturant-Cookeville, TNMarch 2005 to November 2014Stocked, monitored and maintained inventory of diverse products. Fielded customer complaints and comments.Enhanced nancial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.Helped general management develop prices based on inventory costs and portion sizes. Veried prepared food met all standards for quality and quantity before serving to customers. Oversaw food preparation and monitored safety protocols. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.Maintained effective supply levels by monitoring and reordering food stock and dry goods. Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions. Maximized quality assurance by completing frequent line checks. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy nes.Hired and managed all kitchen staff.Coordinated and organized all restaurant inventory. Produce Associate/ Deli & Bakery AssociateKroger-Cookeville, TNFebruary 2010 to August 2013Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.Operated balers, power jacks and slicing machines. Pleasantly greeted customers and provided prompt and courteous service at all times. Blocked produce and culled damaged or spoiled pieces. Stayed current on available products, store promotions and customer service policies to better serve shoppers.Supported promotional plans by updating signage with price changes. Checked product shelves to review for proper price labels and handled price changes when requested by management.Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "rst in, rst out" rule.Received and unloaded new items upon delivery and checked products for damage and order accuracy. Stocked fruits and vegetables and removed old or poor quality products. Completed prep work on pre-packaged vegetables and fruits. Maintained safe, neat and clean working environment and closely monitored for wet oors or other hazards.Assisted customers with price checking fruits and vegetables and nding requested items in department. Readied items for sales oor stocking by afxing tags and preparing shelf labels. Restocked supplies and prepared additional ingredients during downtime for expected busy periods. Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.Calculated total items needed to assemble party trays and placed orders for inventory. Listened to customer requests and suggested additional menu items as appropriate to upsell products. Offered product samples to customers, generating additional sales through taste-testing. Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.Greeted customers at counter to fulll requests and answer questions. Learned other teammates' work tasks to train as backup. Made food according to standard recipes with requested changes for customer satisfaction. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.Created appealing food arrangements for party trays and specialized orders. Inspected kitchen equipment and appliances numerous times per week to verify functional operation. Delivered exceptional service as illustrated through multiple positive Yelp reviews. Kept kitchen, counter and dining areas cleaned and sanitized. Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness. Filled out daily shift log to record amount of food prepared, used and leftover. Cooked batches of food according to standard recipes. Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction. Prepared salads, soups and sandwiches for customers. Kept pastry and dessert case stocked with fresh selections and arranged to entice orders. Operated Ovens and heavy duty deep fryers and other kitchen gadgets to prepare meats, vegetables and condiments for service.CNAHeritage Pointe Senior Living-Cookeville, TNAugust 2010 to February 2011Cared for residents in assisted living facility and delivered high-quality support to meet all needs. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.Checked patient vitals such as temperature, blood pressure and blood sugar levels. Oversaw and maintained patients' rooms, group living areas and nurse stations. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.Facilitated personal hygiene management, feeding and ambulation. Transported patients between rooms and appointments or testing locations. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.Complied with all company-specic guidelines and performed hands-on nursing care to patients under RN supervision.Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.CNACedarhills Senior Living-Cookeville, TNAugust 2009 to June 2010Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.Cared for residents in assisted living facility and delivered high-quality support to meet all needs. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.Checked patient vitals such as temperature, blood pressure and blood sugar levels. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.Facilitated personal hygiene management, feeding and ambulation. Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment. Transported patients between rooms and appointments or testing locations. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.Complied with all company-specic guidelines and performed hands-on nursing care to patients under RN supervision.CNAMabry Healthcare & Rehabilitation-Gainesboro, TNJuly 2008 to July 2009Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.Cared for residents in assisted living facility and delivered high-quality support to meet all needs. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.Checked patient vitals such as temperature, blood pressure and blood sugar levels. Oversaw and maintained patients' rooms, group living areas and nurse stations. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.Transported patients between rooms and appointments or testing locations. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.Complied with all company-specic guidelines and performed hands-on nursing care to patients under RN supervision.Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.CashierGolden Gallon-Cookeville, TNAugust 2004 to February 2005Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Worked closely with shift manager to solve problems and handle customer concerns. Worked exible schedule and extra shifts to meet business needs. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.Replenished sales oor merchandise and organized shelves, racks and bins for optimal appearance. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Checked identication for proof-of-age for alcohol and tobacco sales. Monitored self-checkout systems and provided assistance or intervention where required. Operated cash register to record all transactions accurately and efciently. Performed cash, card and check transactions to complete customer purchases. Assistant ManagerAlgood Pizza Express-Algood, TNMay 2000 to August 2004Developed loyal and highly satised customer base through proactive management of team customer service strategies.Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.EducationCosmetologyGenesis Career College - Cookeville - Cookeville, TN January 2010 to January 2010Cookeville High School - Cookeville, TNMay 2003 to May 2003Skills Team Building Employee evaluations Order Picker equipment operations Cleaning and sanitation Staff Management Training and mentoring Sorting and washing laundry Chemical handling Inter-department collaboration Greeting Guests Multi-Line Phone Systems Welcoming Guests Sales Bookkeeping Scheduling Property Management Guest Services Cash Handling Cleaning Payment Collection Customer Complaint Resolution Direct Sales Housekeeping Predictive and Preventive Maintenance Hazardous chemical training Residential cleaning Quality control guidelines Building maintenance Multitasking abilities Planning and Coordination Compassion Organization and Time management Supervision Policy and Procedure Adherence Guest Accommodations Vendor interaction Staff Supervision Quality assurance Brand Management Talented leader Telephone etiquette Reservations management Outstanding communication skills Cooking Microsoft Office Restaurant experience Customer service Windows Heavy lifting Delivery driver experience Customer service LeadershipCertifications and LicensesCNAForklift CertificationDriver's LicenseFebruary 2023 to February 2028AssessmentsWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientSeptember 2021Responding to customer situations with sensitivity Full results: ProficientManagement & leadership skills: Impact & influence Proficient February 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientAdministrative assistant/receptionist Proficient December 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientFront desk agent (hotel) ProficientSeptember 2021Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
