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Click here or scroll down to respond to this candidateCandidate's Name
Philadelphia, TN Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYI have a very diverse background, starting with the fact that I was raised on a farm in Tennessee and a ranch in New Mexico a family with a military background a very structured household multi skilled worker I have trained and been educated in many different fields, such as medical/dental assisting, Factory, supervision, quality and safety control and management. I can operate large equipment I work well on my own or with others I am a people person. My many years in office management as well as the fact that I am able to get out there and work to solve problems. I have a strong desire to find a company that can truly see the value of a multi trained intelligent and kind person and I will help in any way possible. I am always wanting to learn new thingsI will consider a position where I feel that those special and diverse skills are understood and highly valued .SKILLSFarm Operations ManagementGeneral MaintenanceBudget DevelopmentOffice management for Dental and medical officesCan operate forklift and many other large and small machineryWorker TrainingSupervisory and business skills are my strong suit I believe in learning to do many different positions to allow growthSupply ManagementBookkeepingPolicy DevelopmentAdministrative SupportBillingTeam SupervisionEmployee SupervisionStaff HiringOperations ManagementStaff ManagementExpense ReportingCustomer ServiceWorkforce ManagementOffice ManagementData EntryContract AdministrationCompliance MonitoringInventory ControlSchedulingEvent CoordinationBudgetary PlanningWorkflow PlanningCustomer RelationsConflict ManagementCredit and CollectionsDatabase AdministrationRegulatory ComplianceTravel CoordinationFinancial ReportingWorkflow OptimizationPolicy ImplementationBusiness AdministrationPayroll and BudgetingStrategic PlanningReport WritingData Retrieval SystemsTechnical SupportHuman ResourcesScheduling and Calendar ManagementOrganizational SkillsReport PreparationClerical SupportInformation ProtectionCRM and Office Management SoftwareFinancial TrackingPerformance ImprovementSenior Leadership SupportMail HandlingBudget AdministrationFinancial AccountingTraining and CoachingAdministrative OversightProposal WritingAccount ReconciliationBanking OperationsRelationship BuildingStaff TrainingOffice AdministrationPresentation DesignProject ManagementContract NegotiationsEXPERIENCESelf employed Farmer/Caregiver / Self Employed Web - Philadelphia, TN 06/2016 - CurrentManaged breeding programs following best practices in animal husbandry.Reviewed records of feed consumption, water intake, egg production, making adjustments where necessary.Worked with owner to determine ranch needs.Coordinated position requirements, schedules and production team processes.Dental Assistant / Brook Schwepfinger - Harriman, TN 05/2004 - 10/2014Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.Educated patients on proper oral hygiene techniques and habits.Maintained a neat, clean and organized environment throughout the office.Conducted routine maintenance of equipment used in dentistry operations.Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.Took digital X-rays of teeth using radiographic equipment.Sterilized instruments according to established guidelines and protocols.Kept accurate records of dental treatments provided for each patient's visit.Fabricated temporary crowns or bridges from impressions taken by the dentist.Ordered supplies necessary for daily operations of the practice.Instructed patients about postoperative instructions prescribed by their dentist.Greeted patients upon arrival at the office and escorted them to an examination room.Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.Helped maintain inventory levels of all dental supplies used in day-to-day operations.Handled billing inquiries from insurance companies regarding claims submitted by the office.Medical Assistant / Doctor Linda Hunter - Kingston, TN 06/2002 - 10/2014Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.Administered injections, medications and treatments as directed by the physician.Provided assistance to medical staff in performing minor surgical procedures.Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.Answered incoming calls, scheduled appointments, and provided general information to callers.Verified insurance eligibility and collected copays and deductibles at time of service.Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.Ensured all necessary paperwork was completed prior to patient visits.Performed administrative functions such as data entry into electronic health record system or other software programs.Provided assistance to clinicians during exams when needed.Processed payments for services rendered accurately and efficiently.Managed inventory of medical supplies and placed orders for replenishment when necessary.Conducted daily audits of charts to ensure accuracy of documentation.Responded promptly to requests from patients or staff members in a professional manner.Assisted with scheduling follow-up appointments and referrals as requested by providers.Coordinated care between multiple providers within the practice setting if needed.Maintained confidentiality of patient information according to HIPAA guidelines.Attended meetings related to practice operations as required.Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.Completed various clerical tasks such as typing letters, completing forms.Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.Actively participated in quality improvement initiatives within the clinic setting.Set up appointments for physician visits and procedures using calendar software.Updated group medical records and technical library to promote smooth office operations.Entered insurance, demographics and health history into patient database.Managed office phone lines by checking voicemail, returning calls and directing messages to team members.Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.Checked patients in and out for appointments and collected co-payments.Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.Took messages from patients and promptly relayed to appropriate staff.Retrieved faxes and uploaded documents to patient charts to assist clinical staff.Processed patient payments and scanned identification and insurance cards.Called patients to confirm scheduled appointments and obtain additional details.Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.Answered multi-line phone system and directed callers to requested personnel and departments.Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.Delivered high-quality administrative and customer service to sustain patient and work flows.Greeted each patient pleasantly and offered desk sheet for easy sign-in.Informed patients of financial responsibilities prior to rendering services.Maintained patient accounts by obtaining, recording and updating personal and financial information.Conducted patient intake interviews to collect medical information and insurance details.Trained new staff on office procedures, insurance processes and medical terminology.Compiled physical and digital documents, charts and reports.Straightened up waiting room to maintain neat and organized space.Gathered, transcribed and typed medical information into charts.Protected patients by observing strict HIPAA guidelines.Applied knowledge of medical terminology and insurance processes to support office administration productivity.Adhered to HIPAA requirements to safeguard patient confidentiality.Answered telephones and directed calls to appropriate medical or adminstrative staff.Scheduled and confirmed patient appointments and consultations.Communicated with patients with compassion while keeping medical information private.Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.Greeted patients, determined purpose of visit and directed to appropriate staff.Transmitted medical records and other correspondence by mail, e-mail, or fax.Scheduled tests, lab work or x-rays for patients based on physician orders.Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.Collaborated with multi-disciplinary staff to improve overall patient care and response times.Compiled and coded patient information or data in appropriate computer system.Ordered and maintained supply inventory for medical office.Completed relevant insurance and other claim forms.Interviewed patients to complete case histories and intake forms.Routed laboratory or diagnostic results to appropriate staff.Arranged hospital admissions for patients as required.Performed bookkeeping duties, preparing and sending financial statements or bills.Transcribed recorded practitioners' diagnoses and recommendations into medical records.Assisted physicians with finalizing reports, speeches or presentations.Collaborated with medical scientists to prepare reports, articles or conference presentations.Supervisor of Operations / Adroit Medical Equipment - Loudon, TN 07/1997 - 11/2002Analyzed financial activities of department to share budgetary input with managers.Computed balances, totals or commissions to support accounting team.Researched and prepared reports required by management or governmental agencies.Recommended solutions related to staffing issues and proposed procedural changes to managers.Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.Recruited, interviewed and selected employees to fill vacant roles.Implemented departmental policies and standards in conjunction with management to streamline internal processes.Developed work schedules according to budgets and workloads, covering priority tasks.Reviewed employees' work to check adherence to quality standards and proper procedures.Interpreted and explained work procedures and policies to brief staff.Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.Issued work schedules, duty assignments and deadlines for office or administrative staff.Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.Discussed job performance problems with employees, identifying causes and issues to find solutions.Trained employees on best practices and protocols while managing teams to maintain optimal productivity.Guided employees in handling difficult or complex problems.Coordinated with other supervisors, combining group efforts to achieve goals.Resolved customer complaints or answered customers' questions.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Delegated work to staff, setting priorities and goals.Prepared financial analysis for contract negotiations and product investment decisions.Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.Created company handbook to document corporate policies and procedures.Integrated technology to increase efficiency and real-time accountability of operational tasks.Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.Engaged with existing and potential clients to gain insight into needs.Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.Hired and onboarded team members to meet immediate and expected demand.Participated in industry-related events and conferences to stay abreast of the latest developments.Partnered with vendors to negotiate contracts for services related to operations.Evaluated existing processes regularly for potential optimization opportunities.Created detailed plans for new projects or initiatives involving multiple stakeholders.Led cross-functional teams in developing innovative solutions for improving operational efficiencies.Managed budgets associated with projects or initiatives within the department.Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.Collaborated with senior leadership on strategic initiatives related to operations.Implemented new technologies or software systems to automate manual tasks or streamline operations.EDUCATION AND TRAININGCertificate of Completion in Each Field After 18 Months : Medical Assisting 04/2004Ambulatory School of EMT/Medical/Dental Cert. - Oak Ridge, TNAssociate of Applied Science: Business Communication/Quality Control 05/2001Roane State Community College - Harriman, TN |
