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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYSkilled professional with an extensive background in customerservice. Calm and poised in the most pressure-driven situations. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. WORK HISTORYPatient Care & Insurance Coordinator, Street Address /2023 - Current Kare One Development, VirtualSr. Customer Support Specialist, Street Address /2021 - 12/2022 HealthPlan Services, RemoteInbound Customer Contact Center Representative, Street Address /2018 - 08/2021HealthPlan Services, Work From HomeTampa, FL 33610PHONE NUMBER AVAILABLEEMAIL AVAILABLEmSKILLSCandidate's Name
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Communicated with customers to address order inquiries, changes and cancellations.Collaborated with sales and production teams to ensure timely fulfillment of customer orders.Processed and handled customer complaints, answering questions, and providing alternative solutions.Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Utilized customer service software to manage interactions and track customer satisfaction.Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. Call Center OperationsCalm and Professional UnderPressure Needs Assessment Problem Resolution Key holder experience Inbound Call Management Data GatheringShipping proceduresunderstanding Feedback and Coaching Customer Account Management LiveChat Messaging Transaction Processing Verbal and written communication Building rapport Data Entry Sales and Upselling Call Metrics Teamwork and CollaborationEDUCATIONGEDCape Coral High School - Cape Coral, FLREFERENCESAvailable Upon RequestExceeded performance targets through diligent work ethic and focus on results-driven tasks.Handled customer inquiries and suggestions courteously and professionally.Verified patient insurance eligibility and entered patient information into system.Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. |
