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Name Available: Register for Free
Title Customer Service Operations Manager
Target Location US-FL-Cape Canaveral
Email Available with paid plan
Phone Available with paid plan
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238 Chandler St. Apt. 203 Cape Canaveral, FL 32920PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
ObjectiveTo obtain sales and/or warehouse position with a professional company that has growth potential so that I may use my excellent sales, strong organizational skills, customer service abilities, and ability to work well with people.Experience01/2014  06/11/2021 Lansing Building Products Melbourne, FL Branch Operations ManagerHR / Payroll / Banking / Check BookRuns on reportsOversee Warehouse Manager on InventoryOrders Materials as neededOrders Office SuppliesPrepare for branch sales promotions with customers (cleaning, ordering food, giveaways)Interact extensively with customers, answering questions & recommending products that meet their needs.Inside sales: call on existing accounts and generate new business in building productsOperate sit down forklifts and 4 directional forklift certifiedIncreased Patio Sales from Zero to 75,000 a month with an average margin 29%Commended for excellent consultative sales and customer service skillsMaintains Companys Computer Testing and Work Shops RequirementsMaintains a Class B CDL04/2010  08/2013 Creative Aluminum & Steel Apopka, FL Operations Manager / Sales / DriverReceive, Validate, and store incoming shipmentsPackage and label shipments, Load shipments on trucksInteract extensively with customers, answering questions & recommending products that meet their needs.Outside sales: call on existing accounts and generate new business in aluminum constructionOperate sit down forklifts and 4 directional forklift, daily maintenance for machinesNegotiate pricing with customers and vendorsCommended for excellent consultative sales and customer service skillsDeliver orders to customers all over the state of Florida 11/2008  02/2010 Patriot Screens Zephyrhills, FLOutside Sales / Repair / InstallerScheduled leads from homeowners inquiring on aluminum screen enclosures, meet with homeowner to discuss the options of enclosures, close the deal and get signed contractsRepair jobs that did not pass inspections, communicate with county to comply with codeWork with county on permits and inspectionsWork with installers as needed, installing the screen enclosures 11/2007  10/2008 C L Mattson Construction Apollo Beach, FL Sales / Construction ManagerContact construction leads, Set appointments for me to meet and discuss their requirementsPrepare quotes and contracts, organize material to job site from start to finishOn job site manager for installersGained practical, hands-on knowledge of all aspects of home construction in aluminum 08/2004  11/2007 Lightning Aluminum Temple Terrace, FL Sales / SuperintendentSupervised crews of up to 17 master aluminum structure and general laborer personnelEstimated project costs, performed take offs and developed project proposals working directly with the General ContractorOrganizing job sites, developing schedules, maintaining quality control, ensuring projects were completed and passed code inspections07/1989  07/2004 Ashe Industries Tampa, FLWarehouse Operations Mngr. / Inside SalesManage over 40 employees, drivers & warehouse employeesSold products via the telephone and in person contact, prospecting for new accounts or utilizing existing account base. Served as key in house contact for customer / customer service sales inquires and technical concerns. Supported outside sales representatives.Manages and controls storage and distribution activities of the company to ensure maximum utilization of facilities.Administers operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.Ensures products, parts, or supplies are shipped, distributed, or received in an efficient manner.Inspects physical condition of warehouse and equipment and prepares work order for repairs and requisitions for replacement of equipment.Works with director in ensuring coordination of warehouse activities such as production, sales, records control, and purchasing departments.Takes precautions to secure warehouse contents against loss. Evaluates inventory on hand.Recognized as the go to guy for the resolution of customer conflicts and related concerns.Demonstrated stellar communication and negotiation skills through sales closings of premium accounts, preparation of quotes, the generation of new business, and the resolution of problem accounts.Received a Class B CDL, so I could deliver orders to customers when neededProduction on machines, process material through machine to produce aluminum products for orders as specified.Order entry, invoicing, inventory, purchasing, pricing on the system, Eclipse. 1985 - 1987 Armwood High School Seffner, FLGeneral EducationHigh School Diploma1995 - 1996 Ringlift of Tampa / DOT Tampa, FLCertificationsFork Lift CertificationFour Directional Fork Lift CertificationClass B CDLReferences are available on request.

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