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Candidate's Name
Street Address   PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEMAY 2024REMOTE CALL CENTER AGENT, PERCEPTATook calls and handled inquiries for Ford customers; utilized multiple in-house data systemsJAN 2011-MAY 2024Volunteering, home-based educationJAN 2010  JAN 2011MANAGER OF MEDICAL BILLING, PAIN AND SPINE MANAGEMENTProcessed radiology, pain and spine and small surgery billing and payments with Medicare, Medicaid and private insurance; extensive knowledge of ICD-9 and CPT-4 codes; patient bill collectionMARCH 2004  NOV 2007MEDICAL BILLER, RSI, INC.Durable medical equipment billing; handled multiple clients in different states with varying insurance regulations; checked other billers work for errors; fastest processing rate at companyJULY 2002  OCT 2003MEDICAL BILLER, IMMIX MANAGEMENT SVCSDetermined correct ICD-9 and CPT-4 coding based on doctors reportsJAN 2002  JULY 2002FRONT DESK AGENT, FLAMINGO HOTEL RESORT & SPACustomer service, provided dining recommendations/reservationsAPRIL 2000  JAN 2002FRONT DESK SHIFT SUPERVISOR, BEST WESTERNPhone and computer guest reservations; balanced cash register for end-of-day money dropEDUCATION2004-2007GREENVILLE TECHNICAL COLLEGECriminal justice courses, 4.0 GPA, Deans List2000-2002SANTA ROSA JUNIOR COLLEGEGeneral education for transfer, 4.0 GPA, Deans ListSKILLSProficiency in multiple types of hotel check-in system and medical billing softwareExtensive customer service and front office/clerical trainingCoordinating hotel events