| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidatePat JohnsonStreet Address Stablewood Way, Lithonia, GAEmail: EMAIL AVAILABLECell: PHONE NUMBER AVAILABLESUMMARYCareer spanning 15 years in the telecommunications industry. Network Planner and Circuit Provisioner experienced in network and capacity planning, provisioning and circuit design. Thorough understanding of ASR and LSR data fields (CLEC, ILEC or ISP experience) Understanding of ILEC products, ordering processes and procedures. Understanding of basic voice and data networking concepts. Self-starter who can work effectively both independently and in a team environment. Project management experience. Experienced with Neustar, WISE, CAFE, LENS, LSI, Verigate, and Granite. 20+ years of internal and external Customer Care Management experienceExperienced with MS Word, MS Excel, MS Visio, and MS Powerpoint.WORK EXPERIENCEIntelsat, Network Resources Analyst(contract) - 12/2016 - presentWork with internal groups such as Infrastructure Engineering, Planning, Enterprise/Telephonyand Service Engineering to determine the application of circuits in the context of the servicesthey support.Work with the commercial (Customer Solutions Engineering and Sales), Planning and Finance(Revenue Billing) groups to associate customer circuits with revenue contractsInterface with Telecom circuit vendors in if additional circuit information is required as well as toalign the inventory items with the vendors billing and provisioning database.Work with circuit audit vendor to provide requested information during the audit validation processProvide status reports to management on progress of circuit audit projectAssist in defining circuit procurement, renewal, termination and inventory management process data entry into clients inventory databases Assist in defining process for managing the clients Managed Service inventory consisting of HW,software, licenses, etc.Cox, Technical Analyst (contract) 3/2016- 9/2017Create engineering operation focused job aids, process flows, and business requirements to ensure our Granite inventory management system is enabled to handle these new standards and for Granite Users to adopt these new standards and procedures.Analyze record discrepancies and correct record issues by working with APP DEV, Field Contacts, and others to determine cause of the fall-out work to mitigate the issuesBuild and model equipment templates Report on project progress throughout the project lifecycle, updating stakeholders, and training leadership. Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities; manages prioritization proceduresSet and manages client expectations, managing and escalating issues and changes Analyze existing project management methods to promote effective standardization, improvement, simplification, or other methods. Conducts risk assessments, maintains a series of key project milestones, facilitates communication across operational groups, and ensures compliance with the defined projectTaking part in new product release discussions on how best to build and model in Granite software applications (i.e. Granite Xng).Manage the development and implementation of projects/programs requiring technical experience and/ or education in the cable or telecom industry (Engineering/Operations) to meet business and industry standards. .Primary contribution is in applying knowledge (product, industry, professional, technical) rather than managing people.Cbeyond, Network & Capacity Planner 2009 - 3/2015Develop and maintain network plans, schedules and diagrams based upon the companys strategic initiatives, capacity forecasts and COGS opportunitiesDevelop business cases and presentations suitable for executive level review and approvalCapital and operational expense budget preparation, implementation, and trackingEnd to end ownership of project implementation, including cross-departmental oversight and coordinationProvide oversight of the design and execution of all network architecture changes, including obtaining vendor proposals, performing cost analysis, proposals to upper management, management of implementation to completion, and network database updatesResponsible for vendor management including opportunity assessment, pricing negotiation, cost analysis, project design, implementation, and logisticsMaintain network database accuracy through routine reconciliation of vendor circuit billing, consumption and disconnectsSupport the service delivery team to resolve capacity issues or verify least cost access solutionsWork closely with Business Development and Product Marketing departments in development of new products, access technologies, and overall business growth strategiesQuery network databases directly to extract data needed to perform in-depth network p economic analysisAct as Subject Matter Expert, providing guidance, training, and documentation for all areas of circuit and hardware workflow management, including work order generation, tracking, and closureResponsible for defining and documenting business processes and information system requirements as they relate to network planning, reporting, capacity and utilization monitoringPreparation of detailed reports for executive and senior management regarding risk, cost, and regulatory assessmentCbeyond, Network Provisioning Engineer2007 - 2009Responsible for the provisioning and implementation of all leased telecommunications circuit based infrastructure, including DS1, DS3, OCn, PSTN and E911 circuits and the accuracy of associated database documentation.Validate provisioning data prior to order issuance and interface with Network Planners to resolve possible discrepanciesMonitor network provisioning queue for network circuit orders pending submissionAssemble ASR/LSR or input directly into vendor GUI as required to request network circuits or facilities from approved vendors or ILECsUpdate Cbeyond databases with network circuit and provisioning data as required to ensure integrity of facilities databaseAddress provisioning exceptions such as rejects and jeopardy notices in a timely manner until resolvedInitiate escalations within ILEC/vendor as required to resolve provisioning related issuesResponsible for keeping up to date with ILEC or Vendor business rules and request internal system changes as requiredResponsible for the Project Management and Internal/External Coordination of the network circuit elements of all Network projects including new market deploymentsPrioritize project schedules based on input from Network Planning and the needs of the businessEnsure that project data is routed to internal and/or external provisioning personnelMaintain database integrity and update project teams and related documents throughout project timeline up to and including project conception and completionResponsible for designing circuits (T1, DS3, & OC-n) needed to meet the Interconnect and Transport plans for market and regional projectsResponsible for creating the circuit paths in the Granite database and submitting ASR/LSR requests to the LEC for processingDesign of T1 and DS3 circuits across network using graniteProcess disconnect and/or install orders with the LEC and update granite databaseVendor management through the provisioning processAssuring timely delivery of Telco, upkeep of provisioning dataUpdate assignments and circuit path information for cell sites in Granite database, place orders with various ILEC'sEscalate orders with ILEC'sCoordinating test acceptance with ILEC'sBuilding equipment paths using GraniteUpdating Granite segments and pathsOrdering PSTN and 911trunks and facilities and translate findings into GraniteCbeyond, Network Optimization Engineer 2006 - 2007Responsible for the implementation Planning, internal and external Scheduling and Provisioning and overall implementation management of Network Optimization opportunities and projects identified.Reviews new leased access rearrangement opportunities and suggest plans to re-groom, upgrade and/or downgrade facilities to reduce COGS.Implementation Planning, Scheduling, Implementation Management and Internal/External Coordination of Network Optimization projects.Responsible for the provisioning implementation of access network facilities to support optimization projects or to maintain regulatory compliance.Project manage the provisioning process ensuring that orders are sent and FOC'd within project timelinesNegotiate work load and schedule with internal and external departments and organizations.Maintain Cbeyond database integrity and update project team and related documents throughout project timeline from project conception to completion and work with IT groups to address any exceptions.Issue LSR's or ASR's for the purpose of converting or grooming customer or network circuits.Identify invalid clarifications / rejects and dispute with the ILEC and escalate as required.Responsible for optimization project time line management, trending and escalation of past due or jeopardy orders/projects as required and provide timely status to the project teams.Issue weekly project status reports identifying items in jeopardy and potential resolution and provides regular project updates and meeting/conference call minutes communicated to all relevant internal personnel.Work with team members to identify and drive process automation improvements.KMC Telecom, Network Design Engineer 1999 - 2006Service order fulfillment by providing circuit designs necessary to support circuit provisioning and testing of voice switch services, Transport services, and transport and Ethernet based Data services.Reviews all New, Change, Delete and Records orders to understand customer service requests and engineering/equipment requirements needed to support the requests. Creates, modifies, deletes or verifies circuit designs and ensures network components are compatible and available to support successful service order completion.Provides all design and engineering information required to facilitate the off-net ordering process. (Information includes LEC ties, multiplexed facility channels, line codes, routing information, collocate points)Monitors LEC TIE/CFA inventory/utilization including the availability, usage, and percent fill. Notifies the Access Planning organization of additional capacity requirements when existing capacity is nearing exhaustion.Demonstrates competence using the order management system to identify and complete work flow tasks.Reviews and uses pertinent details in job aids, emails, bulletins and memorandums to increase process and technical knowledge in support of company best practices.Acts as a technical resource for knowledge sharing with Customer Service Activation ordering and provisioning groups on design aspects of transport, switch, data and Internet services.Provisioning or maintaining electrical transport services, specifically: DS3, DS1, DS0 facilities. - Utilizing digital, optical and SONET test sets and remote testing platforms. - Provisioning or maintenance experience on carrier class Ethernet, IP or Data networks Knowledge.Working knowledge of implementation and trouble resolution of SONET and DWDM equipment - Working knowledge of provisioning or maintaining electrical transport services: DS3, DS1, DS0 facilities.Working knowledge of Transport, Data, Ethernet and IP services.Understanding of common network: records (CLR; DLR), process, and proceduresTridom, Project Manager 1986 - 1999Plan, coordinate, implement and finalize projects according to the specifications and deadlines, all while keeping the project within budget.Define the scope of the project in collaboration with senior managementCreate a detailed work plan which identifies and sequences the activities needed to successfully complete the projectDetermine the resources (time, money, equipment, etc) required to complete the projectDevelop a schedule for project completion that effectively allocates the resources to the activitiesReview the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as requiredDetermine the objectives and measures upon which the project will be evaluated at its completionExecute the project according to the project planMonitor the progress of the project and make adjustments as necessary to ensure the successful completion of the projectIdentify, assess and minimize project risks until successful project completionEstablish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the projectReview the quality of the work completed with the project team on a regular basis to ensure that it meets the project standardsWrite reports on the project for managementMonitor and approve all budgeted project expendituresEnsure that all financial records for the project are up to dateEnsure that the project deliverables are on time, within budget and at the required level of qualityEvaluate the outcomes of the project as established during the planning phaseKNOWLEDGE AND EXPERIENCEMAN/WAN Network capacity management and forecasting experienceExperience in designing and implementing complex wide area and metro network infrastructures to support both voice and dataDemonstrable knowledge of transport technologies, including TDM, SONET, POS, Fiber Optics, Wavelength, Ethernet (EPL, EVPL/Switched, EFM, etcKnowledge Includes: Telco Infrastructure, Frame Relay, ISDN, VoIP, Ethernet, Private Lines, PSTN and 911Trunks and facilitiesUnderstanding of RBOC central offices, collocation, hardware and general PSTN architectureProficiency with Telcordia Granite telecommunications inventory management softwareExperience working with RBOCs for services, including internal processes and escalation proceduresUnderstanding of LERG, rate centers, wire centers, LSOs, LATAs and general RBOC architecturein Telecom Provisioning processes and flowsExperience with T1, Fiber and Ethernet-based Voice and Data servicesUnderstanding of telecommunications networks, EOC, MPLS to include BGP, EIGRP and OSPF, LAN/WAN technologies, IP routingHelped build business cases for internal network grooming which included addition of OC12 and OC48 entrance facilities.Audited existing telco costs in finance database, making updates and corrections as needed.Located over $40k of monthly recurring charges being paid for underutilized, disconnected or cancelled service.Improved DS3 install interval 50%; and T1 install interval 75% by finding ways to streamline process.Participated in core groups to improve processes & procedures and contributed to company database enhancements.EDUCATIONB.S. Electrical Engineering Technology, Savannah State University, 1984 |
